Hotel de Castro

Hotels
8.6 (2223 reviews)
Chacabuco 202 , Castro , cl

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Noise disturbances
Small gym

Categories

Cleanliness
7.85
Some reviews indicated issues with cleanliness, particularly in the jacuzzi and sauna areas.
Service
9.35
Overall, guests praised the friendliness and attentiveness of the staff.
Location
9.35
Multiple reviews highlighted the excellent location and views from the hotel.
Room Quality
8.35
Rooms were generally comfortable, though some noted small sizes and inconvenience with luggage.
Amenities
8.35
Amenities like the sauna and pool were appreciated but noted as needing maintenance.
Value for Money
8.85
Most guests felt the overall experience justified the cost, despite some issues.
Food and Beverage
7.85
Breakfast received mixed reviews; some enjoyed it while others noted areas for improvement.
Overall Experience
8.85
Despite certain downsides, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:58

Property Description

Luxurious Amenities
Hotel de Castro offers an outdoor swimming pool, a sauna room, and a fully equipped gym for the ultimate relaxation and wellness experience.

Elegant Rooms
Indulge in chic décor and modern comforts in every room, complete with cable TV, minibar, and private bathrooms. Upgrade to rooms with stunning sea views for an extra touch of luxury.

Convenience and Location
Enjoy free Wi-Fi, comfortable common areas, and the town’s attractions just a stone's throw away. With the handcraft market nearby and easy access to Castro Airport, Hotel de Castro is the perfect choice for your stay.

Book now for an unforgettable experience at Hotel de Castro!

Important information:

Please note that for tax exemption travelers must pay in US dollars and have to present the migration card they are given when they arrive to the country.










LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MHC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2223 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 8.85
C
Christophe • couple • fr
8
Pros:

Superbe vue et petit déjeuner
Parking sur place

Cons:

Hôtel un peu vieillissant qui mériterait un rafraîchissement

2026-02-28 • via Nuitee
L
Leopoldo • couple • cl
10
Excelente
Pros:

La atención

2026-02-28 • via Nuitee
C
constanza • couple • cl
10
Volveremos
Pros:

La atención del personal es muy buena

2026-02-28 • via Nuitee
C
constanza • couple • cl
10
Muy recomendable
Pros:

Maravilloso

2026-02-28 • via Nuitee
J
Joel Enrique • couple • cl
10
2026-02-28 • via Nuitee
M
maria • solo_traveller • cl
7
It was a pleasant stay
Pros:

The food in the restaurant was great. Nice view of the bay from the table.

Cons:

The shower was not clean, and neither were the towels.

2026-02-28 • via Nuitee
G
GRACIELA • couple • ar
10
Hermoso hotel en todo sentido
Pros:

La ubicación , la limpieza , la pileta climatizada, el desayuno

Cons:

Todo me gustó

2026-02-27 • via Nuitee
M
Melys • extended_group • cl
8
Muy buena
Pros:

El lugar y ubicación. El desayuno y Restaurant

Cons:

Un poco de ruido en la noche en el sector más antiguo del hotel

2026-02-26 • via Nuitee
M
Mauricio • couple • cl
10
Buen lugar para descansar
Pros:

Las pulcritud del lugar

Cons:

Que estaba el Sauna Húmedo en mantencion

2026-02-26 • via Nuitee
U
Uwe • couple • de
8
2026-02-26 • via Nuitee
D
Directiva • couple • cl
10
2026-02-26 • via Nuitee
J
Juan Carlos • couple • cl
10
2026-02-25 • via Nuitee
M
Marco • couple • cl
10
Pros:

Todo un descanso excelente

Cons:

No hay ninguna opinión desfavorable

2026-02-25 • via Nuitee
R
rodrigo • family_with_children • it
5
Pros:

La ubicación

Cons:

Poca mantencion y limpieza deficiente
Lamparas con telas de araña y algunas sin pantalla, alfombras de las habitaciones manchadas, tapicería de muebles manchadas, cojines de asientos desteñidos y algunos rotos y deshilachados, el agua caliente no tiene suficiente presión cuan hay más uso en las mañanas. En general poca mantencion.

2026-02-25 • via Nuitee
F
FELIX • couple • pa
7
2026-02-24 • via Nuitee
R
Rodrigo Alejandro • solo_traveller • cl
5
Se ve buena pero le falta
Pros:

Buena ubicación

Cons:

No había presión de agua en la ducha, no salía caliente, la tapa del baño estaba mala

2026-02-24 • via Nuitee
C
Carmen854585 • couple • cl
7
Pros:

El desayuno y la piscina, y lo que destacó lo amable que fue Francisco el joven de recepción,que nos ayudo con las maletas

Cons:

No tenía ascensor, y teníamos habitación en el 4 piso

2026-02-24 • via Nuitee
E
Elliot • solo_traveller • cl
8
2026-02-24 • via Nuitee
C
Claudia • couple • cl
8
2026-02-24 • via Nuitee
J
Javiera • couple • cl
4
Una estadía Agridulce
Pros:

Los lugares comunes del hotel eran muy bonitos. La personas del SPA y la persona que nos recibió en la entrada del hotel eran muy amables.

La ubicación y la comida del restorant es muy buena también.

Cons:

Las habitaciones eran pequeñas, no tenían aire acondicionado y era bastante fatigante para descansar, las habitaciones se notan muy deterioradas y los vidrios (pese a tener vista al mar) estaban muy sucios. El baño no tenía ventilación y el agua caliente no se regulaba de buena manera, por lo que te quemabas o te daba frío en la ducha.
Si eliges una pieza estándar, no hay ascensor, información que se contradice con la entregada en Booking respecto a la facilidad para personas con movilidad reducida, con mis casi 7 meses de embarazo, me tocó una pieza en el 4to piso, lo que hacía que se me hiciera dificil subir y bajar a la habitación.
El día de ayer, no alcanzamos estacionamiento en la entrada principal del hotel, por lo que tuvimos que ir a estacionarnos a otro recinto, la calle para el ingreso estaba en muy mal estado, tenía un deterioro en el pavimento que hizo que golpeáramos muy fuertemente el vehículo.
Respecto a la piscina, estaba bastante turbia, lo cual desconozco si era por no cambiar el agua o por el uso de algún producto.

2026-02-23 • via Nuitee