Crowne Plaza London Heathrow T4 by IHG

Hotels
Crowne Plaza Hotels & Resorts
9.6 (6276 reviews)
Terminal 4, Swindon Road , Hillingdon , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Comfortable rooms
Great food
Cons:
Cleanliness issues
Temperature control

Categories

Cleanliness
8.72
Some reviews mentioned cleanliness issues, such as cold spots in the room and strong smells.
Service
10
Service was frequently praised, with mentions of friendly and helpful staff.
Location
10
Consistently noted as excellent and convenient for access to Terminal 4.
Room Quality
9.22
Rooms were generally spacious and comfortable, but some reported issues with temperature.
Amenities
9.42
Decent amenities provided, though some function issues were noted.
Value for Money
9.72
Positive feedback regarding the value considering the service and location.
Food and Beverage
9.72
The food quality received a very positive mention.
Overall Experience
10
Many reviews expressed an overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:06

Property Description

Convenience and Comfort at Crowne Plaza London Heathrow T4

Modern Amenities: Enjoy a stay at Crowne Plaza London Heathrow T4, offering free WiFi, air conditioning, and flat-screen TVs in all rooms. The hotel's fitness center and on-site restaurant provide convenience and relaxation during your stay.

Exceptional Services: Benefit from concierge services, room service, and a 24-hour front desk for all your needs. Currency exchange services are also available for guests, ensuring a hassle-free experience.

Prime Location: Situated near London Heathrow Airport, with easy access to Hounslow West and attractions like Osterley Park and Twickenham Stadium. Take advantage of the paid airport shuttle service for a seamless journey.

Experience luxury and convenience at Crowne Plaza London Heathrow T4. Book now for a memorable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 25 per day.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children from 1 year old to 12 years old stay for free when using an existing bed.
    Children from 11 years old to 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 6276 reviews
Cleanliness: 8.72
Service: 10
Location: 10
Room Quality: 9.22
Amenities: 9.42
Value for Money: 9.72
Food and Beverage: 9.72
Overall Experience: 10
P
Patricia solo_traveller us
9
2026-06-28 via Nuitee
C
C759FXdanh Business
10
Thank you
Pros:

Good location for the airport, reasonable prices. Mihaela in the Club Lounge was particularly helpful and provided a high level of service.

2026-06-27 via Tripadvisor
Y
Yacout family_with_children fr
4
No windows in the hotel. We felt it was suffocating. We won't repeat the experience.
Pros:

Close to the airport

Cons:

The staff at the reception. Very difficult and not helpful.

2026-06-27 via Nuitee
E
Elizabeth solo_traveller au
8
2026-06-27 via Nuitee
Z
zobia family_with_children gb
8
2026-06-27 via Nuitee
J
Jann couple us
10
Great spot to overnight.
Pros:

Helpful and responsive staff, clean rooms, relaxing atmosphere.

2026-06-27 via Nuitee
E
Emma couple au
9
2026-06-27 via Nuitee
R
Russell solo_traveller nz
10
2026-06-27 via Nuitee
H
Helen couple sg
8
2026-06-27 via Nuitee
C
Christopher couple us
10
Clean, comfy airport hotel.
Pros:

Clean, spacious, comfortable. Hot shower, big bed.

Easy final stay on a long UK trip. Hard to beat an airport stay when you fly the next day.

Cons:

Beware, the trains and access to T4 are a mess, especially if you have luggage. You may be at the airport, but still give yourself plenty of time, especially if you're flying T2 or T3.

2026-06-27 via Nuitee
R
Ruth family_with_children gb
10
2026-06-27 via Nuitee
J
John solo_traveller gb
9
2026-06-27 via Nuitee
J
Justin couple au
9
Premium hotel, great facilities, good location.
Pros:

Luxury property. Great sized room (suite). The suite provided access to the Club Room with complimentary food/drinks. Close to T4.

Cons:

Had to pay car fee (£7) for simply dropping bags at hotel. Should be refunded if staying at hotel.

2026-06-27 via Nuitee
F
Faisal solo_traveller kw
10
Excellent hotel
Pros:

Excellent and convenient for accessing underground and airport

2026-06-27 via Nuitee
M
modyr2025 Business
2
Not the best this time
Pros:

“I had an appalling experience with one member of the front desk staff after dining at the hotel restaurant. When I asked for a detailed invoice, the receptionist rudely told me to check with the restaurant, even though it was closed. This was the first time I encountered such behavior here, as most of the staff are usually very kind and helpful. I expect this issue to be addressed, as it was a very disappointing deviation from the norm

2026-06-26 via Tripadvisor
Z
Ze couple au
10
Good value for money and great location
Pros:

Perfect way to end my holiday. Luxury that’s affordable. Staff were great.

Cons:

The room service food was amazing but very expensive

2026-06-26 via Nuitee
J
Jane couple us
10
Pros:

Lovely hotel.

Cons:

Check in was at 3 PM but our room wasn't ready until 815 pm. Seems we were not the only ones waiting

2026-06-26 via Nuitee
S
Susan family_with_children gb
10
2026-06-26 via Nuitee
D
David solo_traveller au
7
Very convenient for flights located within terminal 4, comfortable hotel, good beds.
Pros:

Very convenient for flights located within terminal 4, comfortable hotel, good beds.

Cons:

Stains on the floors and desk, room service was very slow and required follow up calls.

2026-06-26 via Nuitee
S
sandybX6342KR Couples
8
A great lounge experience
Pros:

Mihaela was very welcoming and provided all in the lounge excellent and pleasant service

2026-06-25 via Tripadvisor