Crowne Plaza London Heathrow T4 by IHG

Hotels
Crowne Plaza Hotels & Resorts
9.6 (6579 reviews)
Terminal 4, Swindon Road , Hillingdon , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Comfortable rooms
Great food
Cons:
Cleanliness issues
Temperature control

Categories

Cleanliness
8.72
Some reviews mentioned cleanliness issues, such as cold spots in the room and strong smells.
Service
10
Service was frequently praised, with mentions of friendly and helpful staff.
Location
10
Consistently noted as excellent and convenient for access to Terminal 4.
Room Quality
9.22
Rooms were generally spacious and comfortable, but some reported issues with temperature.
Amenities
9.42
Decent amenities provided, though some function issues were noted.
Value for Money
9.72
Positive feedback regarding the value considering the service and location.
Food and Beverage
9.72
The food quality received a very positive mention.
Overall Experience
10
Many reviews expressed an overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:06

Property Description

Convenience and Comfort at Crowne Plaza London Heathrow T4

Modern Amenities: Enjoy a stay at Crowne Plaza London Heathrow T4, offering free WiFi, air conditioning, and flat-screen TVs in all rooms. The hotel's fitness center and on-site restaurant provide convenience and relaxation during your stay.

Exceptional Services: Benefit from concierge services, room service, and a 24-hour front desk for all your needs. Currency exchange services are also available for guests, ensuring a hassle-free experience.

Prime Location: Situated near London Heathrow Airport, with easy access to Hounslow West and attractions like Osterley Park and Twickenham Stadium. Take advantage of the paid airport shuttle service for a seamless journey.

Experience luxury and convenience at Crowne Plaza London Heathrow T4. Book now for a memorable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Guest Reviews

9.6
Based on 6579 reviews
Cleanliness: 8.72
Service: 10
Location: 10
Room Quality: 9.22
Amenities: 9.42
Value for Money: 9.72
Food and Beverage: 9.72
Overall Experience: 10
J
jasoncB3366LJ Couples
10
Siperb
Pros:

Lounge experience exceptional. Michela is the best

2026-08-29 via Tripadvisor
8
854DavidJ Solo travel Atlanta, Georgia
10
Great choice!
Pros:

Very comfortable room totally soundproofed from the noise of the airport. Recommend for those with early flights.

2026-08-29 via Tripadvisor
A
ALDRIN JESWINTH couple gb
7
2026-08-29 via Nuitee
J
jill couple us
8
Pros:

Location at Heathrow, comfort of room.

Cons:

Food choices limited.

2026-08-29 via Nuitee
K
Kim family_with_children au
9
2026-08-29 via Nuitee
E
eoino639 Business
10
Lovely Stay at Crowne Plaza LHR
Pros:

We had a really nice stay and thoroughly enjoyed visiting the lounge at the Crowne Plaza. All of the staff were lovely and welcoming, but Mihaela particularly stood out. She was incredibly warm, friendly, and helpful. Her great service made a real difference to our experience, and we truly appreciated her hospitality.

2026-08-28 via Tripadvisor
G
Greco1979 Couples Farnborough, Hampshire, England
10
Lovely hotel lounge
Pros:

What an absolute joyful evening in the hotel lounge. Great food and drink selection. Mihaela was superb, very attentive and kind, serving wine and food with a big smile. Definitely will come back.

2026-08-28 via Tripadvisor
H
helenwW8364GT Friends getaway
10
Club room / lounge experience
Pros:

Excellent club room / lounge experience. Good food and drink selection worth the room rate, Michaela was excellent

2026-08-28 via Tripadvisor
M
melaniec681 Family Hereford, Herefordshire, England
8
Club Room Relaxation
Pros:

We stayed in a club room at CP Heathrow T4. The staff were extremely welcoming especially Mihaela in the club room. The whole experience was lovely and made the journey so much more relaxing.

2026-08-28 via Tripadvisor
7
72fionap Couples Leeds, West Yorkshire, England
10
Great spot pre flight
Pros:

Pleasant stay. Easy access to airport. Good links to tube. Comfortable room. Pleasant and friendly staff. Easy check in. Pleasant offering in club room.

2026-08-28 via Tripadvisor
4
410srikanthv Business
10
Excellent Aiport Hotel in London
Pros:

Great experience at the hotel. Especially for members at the club lounge. Mihaela served us excellent appetizers during the work week.

2026-08-28 via Tripadvisor
Q
Quest48408015248 Business
10
Best club lounge
Pros:

In 6th floor, the club lounge was excellent, especially Mihaela served so kindly and my colleagues were also pleased

2026-08-28 via Tripadvisor
M
mehool family_with_children gb
7
Very good
Pros:

Location

2026-08-28 via Nuitee
J
Jignesh solo_traveller ke
10
2026-08-28 via Nuitee
L
lorrainemG6379RF Couples
10
Mihaela
Pros:

The supervisor today Mihaela was really friendly and helpful. She came round to everyone table refilling drinks and helping them where possible. Also giving out recommendations on drinks. Great service from this lovely lady.

2026-08-27 via Tripadvisor
5
576angelau Couples
10
40th wedding holiday
Pros:

The staff were extremely helpful especially Mihaela in the Club Lounge who was extremely helpful host.

2026-08-27 via Tripadvisor
D
davidmU5207MJ Couples
10
Very pleasant and restful
Pros:

Mihaela our hostess was very friendly and helpful in the pleasant environment of the lounge.

2026-08-27 via Tripadvisor
K
kelvinmN1262DL Couples
10
Teddy, brilliant concierge
Pros:

We arrived at this hotel by UBER this afternoon, our driver was super friendly and helped us out with our luggage, which was considerable as we are emigrating.
When we had checked in the receptionist called for someone to help with our luggage, Teddy is a small chap, but coped beautifully with our 4 big cases without a word of complaint and was very cheerful and friendly.

2026-08-27 via Tripadvisor
Y
Y2689CCdavidc Business Leeds, West Yorkshire, England
4
Egregious drop off charges means you can’t get an UBER
Pros:

It is with a heavy heart I have to write this review and my rating is purely on the terrible drop off charge policy at the entrance.

I’ve stayed here a lot over the years and the team are excellent.

Sadly and recently they have imposed a drop off charge which has resulted in either UBERs refusing to collect or my company’s driver service being regularly fined.
A hotel where you cannot get a taxi to and from is useless.
Please check out the review of this on Head for Points. The reviewers has debunked the hotels suggestion that the charge is being stipulated by Heathrow.

For my penultimate stay I am glad to see the bar menu has changed.

2026-08-27 via Tripadvisor
K
Kay solo_traveller gb
9
Pros:

Very nice and comfortable and excellent location for the airport

Cons:

Food in restuarant not great and expensive

2026-08-27 via Nuitee