Chase Hotel

Hotels
8.6 (1155 reviews)
Inkerman Terrace , Whitehaven , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Some rooms need refurbishment
Issues with breakfast service

Categories

Cleanliness
8.18
Generally clean but some rooms show signs of aging and need refurbishment.
Service
8.85
Staff were friendly and helpful, but there were issues during breakfast service.
Location
9.19
Great location, very convenient for town access.
Room Quality
8.14
Rooms are comfortable but some are dated and in need of updates.
Amenities
8.77
Amenities are good but the hotel is slightly outdated in certain areas.
Value for Money
8.83
Reasonably priced for the quality offered.
Food and Beverage
8.18
Breakfast was nice, but evening menu options were limited and some service issues occurred.
Overall Experience
8.65
A generally pleasant stay with great potential if the hotel undergoes some improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:34

Property Description

Georgian Charm and Modern Comfort

Convenient Location: Situated less than 5 miles from the picturesque Lake District, Chase Hotel in Whitehaven offers a tranquil retreat near the marina and harbour.

Relaxation and Dining: Unwind in the landscaped gardens or enjoy a meal at the restaurant. Sip on drinks at the bar or soak up the sun on the terrace.

Comfortable Accommodation: Each room is equipped with modern amenities including a TV with satellite channels and tea/coffee facilities. Wind down in the en suite bathroom with complimentary toiletries.

Experience the charm of Chase Hotel and make your reservation today to enjoy a delightful stay near the stunning Lake District.

Important information:

If you plan to arrive outside reception hours, please inform the property in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 1155 reviews
Cleanliness: 8.18
Service: 8.85
Location: 9.19
Room Quality: 8.14
Amenities: 8.77
Value for Money: 8.83
Food and Beverage: 8.18
Overall Experience: 8.65
J
Jason couple gb
8
A nice hotel that just needs that little bit of attention to detail
Pros:

Was perfect for our one night stay.

Cons:

Pretty typical hotel that looks like not much money or effort is spent on room maintenance. Room was comfortable and clean. The shower head was just hanging on. The bathroom window blind was pretty much not existent with most of it broken away. Bathroom window glass pain broken.

2026-07-23 via Nuitee
L
Lisa couple au
9
Just lovely and very restful. Perfect location .
Pros:

The staff were great, rooms were very comfortable and location was superb. The lady who met us when we checked in was just lovely as was the young guy who served us drinks in the garden.

Cons:

It’s not what we didn’t like but it would be good if the rooms had a small refrigerator .

2026-07-22 via Nuitee
A
Adrian extended_group gb
8
Very good value for money Hotel with good facilities and very clean and good condition.
Pros:

Room was good and spacious, breakfast was included in the price and very good with plenty to eat. Car park was secure and safe for our motorcycles and staff very friendly and helpful. There was a little noise from the refurbishment being carried out but nothing obtrusive and covered up for any dust etc. (we were aware of it when we booked). Hotel was very good for the money we paid and would book again if we are in that area.

Cons:

As always bar with an Hotel, bar prices were a little dear but expected so were we ok with it.

2026-07-22 via Nuitee
F
Frank solo_traveller de
7
2026-07-21 via Nuitee
D
Dawn couple gb
8
Good value for money.
Pros:

The breakfast was very good and the staff were lovely.

Cons:

No light on in the corridor to our room.. it was very dark and I tripped up the stairs and grazed my knee.

2026-07-21 via Nuitee
A
Andrew couple gb
8
2026-07-19 via Nuitee
G
graham solo_traveller gb
10
Pros:

Great hotel helpful staff

Cons:

Bed slightly hard mattress but great rooms

2026-07-19 via Nuitee
S
Steven extended_group gb
7
Comfortable hotel
Pros:

The location

Cons:

They confirmed things in an email but once there , there were a few problems with the arrangements

2026-07-19 via Nuitee
B
Baddeley solo_traveller gb
8
Pros:

Location

Cons:

Disappointed the bar was being re
furbished

2026-07-18 via Nuitee
T
Trevor solo_traveller gb
6
Disappointing
Pros:

Friendly staff. Good breakfast

Cons:

Third floor took room very hot. A lot of downstairs noise Wednesday night. No hot water.

2026-07-16 via Nuitee
R
Rapture solo_traveller gb
5
Pros:

Good was good staff were nice and accommodating

Cons:

No hot shower 1 day. Was in the middle of renovating bar wish I knew in advance though alternative arrangements were made

2026-07-16 via Nuitee
A
Andy couple gb
9
Beautiful Cumbria
Pros:

The Chase Hotel was absolutely wonderful! It’s a stunning Edwardian building that in a past life was a Manor House, or a very elegant town house. It has recently been taken over by a local family who at the time of our visit were in the process of renovating the building, which they did inform us about prior to our arrival. The room was simple, but it had everything we needed for a good night’s sleep and a coffee or tea in the morning. It does have a TV, but I’m not a fan of watching it. The bed was comfy and the room and on-suite were in my opinion spotless. My wife noticed a couple of small things, but she’s a head housekeeper herself for a few big properties, so she’s very detail-oriented 🤔😂.

The traditional fried breakfast or the eggs on toast that my wife had most days was excellent was fantastic, (thank you Chef) or if you prefer you can have breakfast cereal, or a variety of other options. We only ate in the restaurant a couple of times, but the food was outstanding. Many locals visit the restaurant and bar because of the great hospitality and reputation the hotel has. Everyone we met was friendly and welcoming, which really added to the experience and atmosphere. All of the staff are extremely helpful friendly and welcoming. I would like to give a special shout out to Nathan who despite only being 18 years old, really stood out, he is a great asset to the hotel and team. He is very polite, friendly and confident without the cockiness that sometimes is a trait of his age group. Thank you Nathan for helping make our stay enjoyable. My wife and I wish you all the best for your future endeavours. I honestly can’t recommend this hotel enough.

Cons:

I had no complaints about the hotel.

2026-07-15 via Nuitee
F
F couple nl
7
2026-07-15 via Nuitee
R
Ronald couple nl
7
2026-07-15 via Nuitee
L
lynne couple gb
8
2026-07-14 via Nuitee
A
Anthony solo_traveller gb
9
Perfect for the working person
Pros:

Excellent as always, I try to use the Chase Hotel as it is perfect for me. Close to where I need to work.
Staff friendly, hotel clean, food good.
Also using the Hotel supports local business, it is not part of a national chain

Cons:

Nothing

2026-07-14 via Nuitee
D
David couple gb
9
Very good
Pros:

Very helpful staffer

2026-07-13 via Nuitee
B
Beatrice solo_traveller gb
10
2026-07-13 via Nuitee
L
Linda couple gb
10
Lovely hotel exceptional value brilliant breakfast
Pros:

Convenient for town centre

Cons:

Clean friendly staff good breakfast the young man serving breakfast was absolutely brilliant welcoming, attentive and very friendly

2026-07-12 via Nuitee
İndira couple tr
8
2026-07-11 via Nuitee