Hakuba Gondola Hotel

Hotels
6.5 (40 reviews)
Hokujo 4631-4 , Hakuba , jp

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Ski storage
Non-smoking throughout
Evening entertainment
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Decent amenities
Cons:
Staff service quality
Room maintenance issues

Categories

Cleanliness
5.25
Cleanliness was fine, but in a state of disrepair.
Service
7.25
Rude receptionist experience described, but overall service was standard.
Location
8.25
Very close to the gondola, highly rated.
Room Quality
5.25
Overall appearance is lackluster with limited amenities.
Amenities
6.75
Decent showers and bar, but limited facilities.
Value for Money
6.75
Basic accommodations provided at a reasonable rate.
Food and Beverage
6.25
Breakfast included but very simple; burger quality at the bar was below expectations.
Overall Experience
6.25
Mixed feelings based on various experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:06

Property Description

Convenient Ski-In, Ski-Out Location
Located steps away from Happo One Ski Resort's main gondola, Hakuba Gondola Hotel offers easy access to the slopes for a seamless skiing experience.

Comfortable Rooms and Amenities
Each room is equipped with air conditioning, heating, and some even include a flat-screen TV and en suite bathroom. Guests can also enjoy the spacious lounge area and free WiFi throughout the shared spaces.

On-Site Services and Dining Options
The hotel offers free luggage and ski storage, equipment rental, and a cozy bar and dining area serving beverages, snacks, and daily breakfast.

Experience the ultimate ski getaway at Hakuba Gondola Hotel.

Important information:

To use hotel's shuttles to/from JR Hakuba Station, please make a reservation 1 week in advance. Contact details can be found on the booking confirmation.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.5
Based on 40 reviews
Cleanliness: 5.25
Service: 7.25
Location: 8.25
Room Quality: 5.25
Amenities: 6.75
Value for Money: 6.75
Food and Beverage: 6.25
Overall Experience: 6.25
M
Makiko • couple • jp
1
2026-03-12 • via Nuitee
S
Sophie • extended_group • au
8
2026-03-10 • via Nuitee
R
Rigby • solo_traveller • jp
7
2026-03-05 • via Nuitee
L
Ludvig • extended_group • se
8
2026-02-28 • via Nuitee
Y
Yanick • extended_group • ca
3
À évitez ! Pire service dans nos 2 semaines de vacances (6 hôtels). PAS DE WIFI.
Pros:

la proximité du remonte pente en face de l'établissement. Le bar à l'avant est sympathique. La chambre est vraiment de base et beige mais au moins c'est ''propre''. Matelas incomfortable

Cons:

Personnel à la réception bête et non aidant (plusieurs différent avec même attitude) , super sévère sur l'heure d'arrivée (c'est 16h et ne demandez pas si c'est prêt avant sinon vous aurez une réponse bête et un regard ). Pas de wifi dans l'hôtel ! (sauf dans une pièce glauque dans le fond de l'hôtel où les gens doivent aller pour avoir un mauvais wifi intermittent..). Déjeuner minimaliste (œuf dur , rôties et 3 sortes de céréales). Ils ont 3 shuttles mais on n'y a pas droit car on a réservez notre chambre sur Booking !! La chambre était vraiment de base, mini salle de bain et pas de bidet. Matelas et oreiller inconfortable.

2026-02-27 • via Nuitee
W
Weixian • extended_group • ca
6
2026-02-24 • via Nuitee
M
Megumi • solo_traveller • jp
7
2026-02-23 • via Nuitee
A
Alasdair • family_with_children • gb
6
2026-02-12 • via Nuitee
S
Sekine • extended_group • jp
2
忘れます
Pros:

ゴンドラ乗り場に近い

Cons:

共同トイレの小便器に大便されていた

2026-02-12 • via Nuitee
T
Thaddeus • couple • us
4
I was very disappointed.
Pros:

Great location.

Cons:

Horribly uncomfortable bed essentially sleeping on two box springs pushed together. Dated and dingy. Western toilet. “Breakfast” was cereal, toast, and a boiled egg. It was vastly overpriced, I paid it so supply and demand I guess. I had to change rooms which was annoying. I checked out of my room after the first night, stored my bags in the storage, and they didn’t have my new room ready until 4 PM. I was tired from a day of skiing and it was irritating that they didn’t prioritize getting me a room earlier in the day for the inconvenience.

2026-02-11 • via Nuitee
W
Wendy • extended_group • au
10
2026-02-10 • via Nuitee
P
Peter • family_with_children • au
3
Pros:

location

Cons:

no wifi in room
worst buffet ever
lifts open at 8.00 and buffet starts at 7.30 absolutely nuts

2026-01-27 • via Nuitee
S
Shun • solo_traveller • jp
7
2026-01-22 • via Nuitee
R
Rob • extended_group • au
10
2026-01-20 • via Nuitee
K
Kim • couple • au
4
Would not recommend.
Pros:

Close to slopes.

Cons:

Beds were terrible, no internet Rooms, toilets not working. Items not as advertised on booking.com.

2026-01-17 • via Nuitee
D
daphne • extended_group • ca
6
2026-01-13 • via Nuitee
A
Ami • extended_group • jp
3
2026-01-09 • via Nuitee
R
Ryan • couple • us
1
Do not stay here if there are other options.
Pros:

The location was good but everything else was absolutely terrible.

Cons:

Nasty room with the ceiling paper falling. The double bed wasn’t actually a double bed. It was two separate singles. There was no WiFi in our room. Very outdated. The front desk staff acted too cool for us.

2026-01-09 • via Nuitee
M
MORIYAMA • extended_group • jp
8
2026-01-08 • via Nuitee
J
Jennifer • family_with_children • nz
2
Awful
Pros:

Leaving

Cons:

I booked it for my sons, currently living in Uni flats so their expectations are not high, and it was so bad and filthy (showers especially) that they left after one night instead of staying for the 2 we’d paid for.

2026-01-04 • via Nuitee