HOTEL HILLARYS Shinsaibashi

Hotels
8.5 (3107 reviews)
Chuo-ku Higashishinsaibashi 1-17-11 , Osaka , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Excellent central location (near shopping/transport)
Friendly and helpful staff
Good breakfast variety with local dishes
Onsen/SPA and large bath facilities
Lobby coffee/tea and complimentary snacks
Clean and well-maintained public areas
Cons:
Rooms are small with limited storage/closet space
Pillows lacking support causing neck discomfort
Nighttime noise from nearby bars/drunk groups
Occasional front desk/service inconsistencies
Low shower water pressure in some rooms
One report of very smelly air purifier

Categories

Cleanliness
8.9
Generally praised as clean and well-maintained (clean bathrooms and tidy rooms noted); minor issue reported (one guest mentioned a very smelly air purifier).
Service
8.6
Mostly described as friendly, helpful and competent (assisted with check-in, staff willing to help); isolated negative reports about reservation handling and slow/inexperienced front desk staff.
Location
8.7
Excellent central location for shopping and sightseeing, very convenient and repeatedly highlighted; downside is nightlife noise and groups of drunk people near the hotel at night.
Room Quality
7
Mixed: some guests found beds and baths comfortable and spacious, but frequent complaints about small room size, lack of closet/hangers, unsupportive pillows causing neck pain, and low shower water pressure.
Amenities
8.8
Strong amenities reported: onsen/SPA/bathhouse, welcome drinks and bread, lobby coffee/snacks, lemon/fruit water, nearby partnered parking — overall considered a plus.
Value for Money
8.6
Often described as good value or better than expected; guests noted satisfaction with the price-quality balance despite some small-room drawbacks.
Food and Beverage
8.8
Breakfast repeatedly praised for variety and inclusion of local dishes; complimentary coffees, teas and pastries in lobby appreciated.
Overall Experience
8.6
Overall positive stay: convenient location, helpful staff, good breakfast and amenities; negatives (small rooms, some noise, occasional service hiccups) moderate the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 18:21

Property Description

Luxurious Accommodation
HOTEL HILLARYS Shinsaibashi in Osaka offers free WiFi and is conveniently located near popular attractions such as Shinsaibashi Shopping Arcade and Mitsutera Temple. With multilingual staff available 24/7, guests can expect top-notch service during their stay.

Convenient Location
Situated less than 1 km from the city centre and with easy access to Shinsaibashi Station, guests can explore the vibrant surroundings with ease. The hotel's proximity to Hoan-ji Temple, TKP Shinsaibashi Ekimae Conference Center, and Orange Street makes it an ideal choice for travelers looking to immerse themselves in the local culture.

Nearby Attractions
Guests can visit iconic landmarks like Glico Man Sign, Nipponbashi Monument, and Zojugoi Yasuidoton Dobokukiko Monument, all within reach from the hotel. With Itami Airport just 21 km away, HOTEL HILLARYS Shinsaibashi ensures a seamless travel experience.
Book your stay now to experience the perfect blend of comfort and convenience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 3107 reviews
Cleanliness: 8.9
Service: 8.6
Location: 8.7
Room Quality: 7
Amenities: 8.8
Value for Money: 8.6
Food and Beverage: 8.8
Overall Experience: 8.6
M
Miduho • solo_traveller • jp
8
2026-08-22 • via Nuitee
J
Juan • couple • es
10
Pros:

Todo bastante limpio y tranquilo

2026-08-17 • via Nuitee
M
Mayra • couple • us
7
2026-08-16 • via Nuitee
A
A • solo_traveller • am
10
Pros:

Everything was fine. Great location, nice breakfast, clean rooms with everything you need. Friendly staff.

2026-08-16 • via Nuitee
L
Laura • extended_group • es
10
2026-08-16 • via Nuitee
S
Sandra • couple • lt
8
Gera vieta jei neplanuoji daug laiko leist kambaryje
Pros:

Labai patogi vieta ir didelis skanių pusryčių pasirinkimas

Cons:

Kambarys labai tamsus, vienas langas į kito namo sieną.

2026-08-15 • via Nuitee
H
huangmin • couple • tw
8
2026-08-14 • via Nuitee
A
Anabel • solo_traveller • dk
7
Great location!
Pros:

Location was perfect

Cons:

Size of the rooms. A bit too tight for a family of 4

2026-08-13 • via Nuitee
M
Megumi • couple • jp
9
サイコーでした！
Pros:

お部屋もお風呂もきれいで気持ちよかったです。
繁華街に近く、ホテルを拠点に動きやすかったです。

Cons:

テーブル近くにコンセントがなくて困りました。
ベットサイドと洗面所にしかなかった。
もしかしてあったのかもしれないけど見つけられなかった。

2026-08-11 • via Nuitee
A
Andréia • solo_traveller • br
10
2026-08-10 • via Nuitee
M
Michaela • couple • de
8
2026-08-10 • via Nuitee
Y
YOU QUAN • solo_traveller • tw
10
2026-08-10 • via Nuitee
X
XINLEI • family_with_children • au
10
2026-08-10 • via Nuitee
泉詠 • solo_traveller • tw
7
Pros:

位置優越，但附近晚上10點過後，會有喝醉的上班族與小混混群聚，讓人不太舒服，建議10點11點就可以回飯店休息比較安全

Cons:

房間很小，枕頭完全沒有支撐一壓就直接到底，睡完脖子很痛

2026-08-08 • via Nuitee
E
Eva • extended_group • es
9
Molt còmode i molta varietat en l’esmorzar
Pros:

Bona varietat en l’esmorzar

2026-08-07 • via Nuitee
L
Luqman Nur Hakim • couple • sg
10
2026-08-06 • via Nuitee
M
Matias • couple • us
1
Cons:

They didn’t even consider make changes in the reservation. Terrible service,

2026-08-06 • via Nuitee
C
Cristina • couple • es
8
Pros:

Ubicación, limpieza y desayuno

Cons:

No había ni un mini armario, además la zona del lavabo estaba separada del baño y apenas tenía luz o sitios donde apoyar las cosas.

2026-08-05 • via Nuitee
T
Teng Kai • couple • tw
10
離心齋橋中心走路不到3分鐘，非常適合購物行程，買完可以先回來放東西再出門
Pros:

住宿地點佳、服務人員親切友善、大廳還有提供麵包咖啡小點心

Cons:

沒有

2026-08-05 • via Nuitee
M
MASATAKE • couple • jp
10
2026-08-05 • via Nuitee