HOTEL HILLARYS Shinsaibashi

Hotels
8.5 (3120 reviews)
Chuo-ku Higashishinsaibashi 1-17-11 , Osaka , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Excellent central location (near shopping/transport)
Friendly and helpful staff
Good breakfast variety with local dishes
Onsen/SPA and large bath facilities
Lobby coffee/tea and complimentary snacks
Clean and well-maintained public areas
Cons:
Rooms are small with limited storage/closet space
Pillows lacking support causing neck discomfort
Nighttime noise from nearby bars/drunk groups
Occasional front desk/service inconsistencies
Low shower water pressure in some rooms
One report of very smelly air purifier

Categories

Cleanliness
8.9
Generally praised as clean and well-maintained (clean bathrooms and tidy rooms noted); minor issue reported (one guest mentioned a very smelly air purifier).
Service
8.6
Mostly described as friendly, helpful and competent (assisted with check-in, staff willing to help); isolated negative reports about reservation handling and slow/inexperienced front desk staff.
Location
8.7
Excellent central location for shopping and sightseeing, very convenient and repeatedly highlighted; downside is nightlife noise and groups of drunk people near the hotel at night.
Room Quality
7
Mixed: some guests found beds and baths comfortable and spacious, but frequent complaints about small room size, lack of closet/hangers, unsupportive pillows causing neck pain, and low shower water pressure.
Amenities
8.8
Strong amenities reported: onsen/SPA/bathhouse, welcome drinks and bread, lobby coffee/snacks, lemon/fruit water, nearby partnered parking — overall considered a plus.
Value for Money
8.6
Often described as good value or better than expected; guests noted satisfaction with the price-quality balance despite some small-room drawbacks.
Food and Beverage
8.8
Breakfast repeatedly praised for variety and inclusion of local dishes; complimentary coffees, teas and pastries in lobby appreciated.
Overall Experience
8.6
Overall positive stay: convenient location, helpful staff, good breakfast and amenities; negatives (small rooms, some noise, occasional service hiccups) moderate the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 18:21

Property Description

Luxurious Accommodation
HOTEL HILLARYS Shinsaibashi in Osaka offers free WiFi and is conveniently located near popular attractions such as Shinsaibashi Shopping Arcade and Mitsutera Temple. With multilingual staff available 24/7, guests can expect top-notch service during their stay.

Convenient Location
Situated less than 1 km from the city centre and with easy access to Shinsaibashi Station, guests can explore the vibrant surroundings with ease. The hotel's proximity to Hoan-ji Temple, TKP Shinsaibashi Ekimae Conference Center, and Orange Street makes it an ideal choice for travelers looking to immerse themselves in the local culture.

Nearby Attractions
Guests can visit iconic landmarks like Glico Man Sign, Nipponbashi Monument, and Zojugoi Yasuidoton Dobokukiko Monument, all within reach from the hotel. With Itami Airport just 21 km away, HOTEL HILLARYS Shinsaibashi ensures a seamless travel experience.
Book your stay now to experience the perfect blend of comfort and convenience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 3120 reviews
Cleanliness: 8.9
Service: 8.6
Location: 8.7
Room Quality: 7
Amenities: 8.8
Value for Money: 8.6
Food and Beverage: 8.8
Overall Experience: 8.6
A
Ana Tereza De Paoli • couple • br
10
Pros:

Super bem localizado! Confortável,.bonito e funcional!

Cons:

O quarto é pequeno, mas no Japão é assim.

2026-10-24 • via Nuitee
C
CHENG-EN • solo_traveller • tw
10
Pros:

泡完澡後，有免費小冰棍可以享用。
早餐選擇很多樣，而且是自助式，可以每樣都拿一點點，重點是每一樣都好吃。

2026-10-24 • via Nuitee
秋彦 • couple • jp
7
Pros:

朝食が思いの外良かったです。

Cons:

折りたたみで良いのでスーツケースを広げる台が欲しい、ベッドに乗せたらシーツを汚してしまった。

2026-10-24 • via Nuitee
G
Gamze • couple • gr
7
2026-10-24 • via Nuitee
J
Juan Pedro • couple • es
10
De lujo en Osaka
Pros:

El SPA esta incluido en el valor de la habitación

2026-10-24 • via Nuitee
G
GalSha • couple • il
9
Pros:

Great location, very nice rooms
I liked the free bread and water that was in the lobby

2026-10-24 • via Nuitee
I
Iker • couple • es
9
VISITANDO OSAKA
Pros:

La habitacion nos pareció bastante grande. La cama era kingsize y muy comoda.
La ubicacion es muy buena para moverse por la zona de Namba, Nipponbashi y Shinshabashiju.
En el hall ofrecen panecillos tés y cafés en el momento que lo necesites.

Cons:

El desayuno tiene gran variedad de alimentos aunque muy pocas opciones dulces. No hay mucha propuesta continental.

2026-10-23 • via Nuitee
A
Alan • solo_traveller • gb
10
2026-10-23 • via Nuitee
Y
Yu Cheng • couple • tw
10
非常推薦來這邊住宿，無論是吃飯、購物、按摩、地鐵…都很方便，不需要走很久
Pros:

1.附近店家很多
2.中午到晚上還有提供免費點心、茶
3.員工手繪黑白菜單很漂亮
4.櫃檯有會說中文的服務員，長的很漂亮
5.床單、房間、廁所都很乾淨，清潔的很仔細
6.早餐Buffet菜色種類很多，都很好吃
7.房間吹風機超推，風力強溫度適中

Cons:

1.飯店的洗烘衣機洗一次2小時太久
2.衣物烘乾還有蒸氣感覺還是潮濕的。
3.洗衣機共6台需要排隊
希望能縮短洗烘時間

2026-10-23 • via Nuitee
L
Lidiia • couple • gb
9
Pros:

Great location. Close to very busy street but still quiet. Very nice and friendly staff

Cons:

Plastic forks and spoons for breakfast. No knives. I am grown up adult, I don’t want to eat from plastic in the hotel.

2026-10-22 • via Nuitee
M
Marin • couple • ch
10
2026-10-22 • via Nuitee
K
Kerstin • couple • de
8
Cons:

Das zimmer ist eng wenn man 2 oder mehr koffer hat.

2026-10-22 • via Nuitee
O
Olga • couple • es
8
2026-10-21 • via Nuitee
M
Maria • couple • es
8
2026-10-21 • via Nuitee
A
AndreMartinsPT • couple • pt
6
Decent bedroom, but expect a crowded neighborhood and basic breakfast!
Pros:

On the positive side, the staff were very helpful, and the complimentary (free) bread, tea, and coffee at the entrance were a lovely touch.

Cons:

The room was extremely small, though we anticipated that. While the mattress was comfortable, the pillows were far too thin—I had to request an extra one just to get a good night's sleep. The hotel is centrally located, but the area is packed with tourists and can feel a bit chaotic. Breakfast definitely needs improvement, as it relied heavily on fried foods with little variety.

2026-10-21 • via Nuitee
A
Antonio • couple • es
8
Adecuado
Pros:

Me gustó mucho la atención y la posibilidad de baños públicos. Tamaño de la habitación aceptable

Cons:

Deberían de mejorar las ventanas ya que se escucha todo de fuera. Entiendo que es una zona muy turística de noche pero he estado en sitios con más ruido y mejor insomnorizado

2026-10-20 • via Nuitee
R
RYUTAROU • couple • jp
6
2026-10-20 • via Nuitee
E
Emiliano • couple • ar
8
Pros:

La ubicación

Cons:

Que nos cobraron para entrar media hora antes

2026-10-20 • via Nuitee
R
Rebeca • couple • pa
10
2026-10-20 • via Nuitee
V
Vindu Motiram Mahtani • couple • es
10
Pros:

El hotel en general es muy bonito y muy comodo y la cercanía a todo

Cons:

Nada todo está genial hasta el desayuno

2026-10-20 • via Nuitee