Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (named staff praised)
Beautiful, tranquil location and grounds
Comfortable, attractive rooms and good breakfast
Cons:
Poor cleanliness and uneven maintenance (brown pool/room water reported)
High extra charges for transport and expensive on-site dining
Limited shuttle hours and some operational issues (GM absent, occasional AC/warm water problems)

Categories

Cleanliness
6
Multiple reviews cite poor cleanliness and maintenance (rooms not clean, brown water in pool and room, general backlogged upkeep).
Service
10
Staff repeatedly praised as very friendly and helpful (names mentioned: David, Nina); shuttle and assistance noted positively despite one comment about the GM being absent.
Location
9
Setting repeatedly described as beautiful and tranquil; downside is distance from town and limited shuttle hours.
Room Quality
9.5
Many guests praised beautiful rooms, comfortable beds and upgrades that satisfied guests, though isolated reports of initial dirty rooms and a spider occurred.
Amenities
8.5
Pool and grounds are highlights for some (pool called 'magical') but there are reports of brown water and limited shuttle/transport options; grounds maintenance variable by season.
Value for Money
7
Several guests noted high extra charges (expensive private cars, overpriced restaurant/drinks) which reduce perceived value.
Food and Beverage
9
Food and breakfast described as very good by multiple guests (excellent coffee), though at least one guest called the breakfast inedible; overall generally positive.
Overall Experience
9
Overall impressions skew positive due to setting, staff and room quality, tempered by maintenance and value concerns; many guests found it a peaceful sanctuary despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Accommodation with Stunning Views
Indulge in 5-star luxury at Pullman Luang Prabang, where each room offers breathtaking mountain views and upscale amenities including a flat-screen TV and a private terrace. Some units even feature a charming patio for a unique experience.

Exceptional Dining Options
Savor a culinary journey at our on-site restaurant, serving a variety of local and international dishes. Special dietary needs are catered to with vegetarian, dairy-free, and vegan menu options available upon request.

Family-Friendly Activities
With a children's playground and a kids' club, Pullman Luang Prabang is the perfect destination for families. Guests can also enjoy leisurely bike rides around Luang Prabang or unwind by the outdoor swimming pool.

Ready to experience luxury and comfort at Pullman Luang Prabang? Book your stay now for an unforgettable getaway!

Important information:

Please note that only 1 child can stay free of charge in the existing bed. Additional children are charged half price of adults.

Please note that the guest will require to pay a deposit of USD 50 per room per night for the extras and it will be refunded back upon check out if there is no charges applicable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPQ

Location

Guest Reviews

8.5
Based on 138 reviews
Cleanliness: 6
Service: 10
Location: 9
Room Quality: 9.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9
D
Diane • couple • nl
7
Niet vijfsterren waardig.
Pros:

Het personeel is erg aardig.

Cons:

Het onderhoud van het resort, ronduit achterstallig en rommelig. Niet schoon. We kregen een twee persoonskamer, die niet schoon was. Hebben vervolgens een upgrade gekregen. Naar volle tevredenheid. Jammer dat het park niet goed is onderhouden. Het ligt echt prachtig.

2026-10-27 • via Nuitee
L
Luc • family_with_children • sg
2
Will never come back; property is abandonnéd,
Pros:

Staff
Location

Cons:

Swiming pool was brown
Despite telling them multiple times they did not clean so was not usable ;
The GM
Nowhere to be seen. Water brown in room at beginning , AC not working , no warm water which got fixed but show property not maintained
Breakfast was disgutong too could not eat

2026-10-23 • via Nuitee
T
Tuấn • couple • vn
9
2026-10-21 • via Nuitee
L
Louise • couple • ae
10
Peaceful sanctuary in Luang Prabang
Pros:

We had a great peaceful stay at Pullman. It felt like a sanctuary just outside the city, which we were very happy about. The staff were great as well! Great breakfast, shuttle service offered to go to the city and come back. We had a very relaxing stay!

2026-10-13 • via Nuitee
M
Marie • couple • la
10
Beautiful rooms in picturesque setting.
Pros:

We spent three lovely nights in September. Staff are welcoming and kind. The setting is tranquil. The rooms are beautiful and the beds are comfortable. Swimming in the pool was magical. The coffee is excellent and the food is solid.

Cons:

These are all improvements that management and executives can make. The staff were delightful and very helpful.

The resort is well out of town and the shuttle to town doesn't start until 11AM, getting you into town at 11:30AM.

The resort charges $80 for a private car to Kuang Si falls. It is easy to hire a private van in town for less than half that.

They charge separately for driver services and in cash only.

The season was just beginning therefore the grounds were just beginning to be properly maintained.

2026-09-16 • via Nuitee
C
CUDIU • extended_group • my
10
2026-09-07 • via Nuitee
N
NGUYEN • couple • vn
10
Vị trí đẹp, nhân viên phục vụ rất tốt, các bạn đã hổ trợ tôi rất tốt khi tôi có sự cố. Many thanksss
2026-08-31 • via Nuitee
A
Andres • family_with_children • my
8
Great stay
Pros:

Very big facilities with a lot of natural surroundings. Staff was really nice specially David and Nina who were always keen to assist.

Cons:

We have an issue first day with a big spider in the room, however after reporting they were super concerned about it and upgraded us to a better room which was really nice.

2026-07-08 • via Nuitee
J
Jennifer • couple • us
8
Beautiful location but some improvement needed.
Pros:

It’s a beautiful setting! The property is well maintained and the workers are for the most part very kind!

Cons:

The location is pretty far out of town and you have to pay around 8-10 dollars to go to town. Which then is almost $20 there and back. They have an hour to two hour shuttle. We met a worker that agreed to drive us around but he over charged us big time! It kind of put a bit of a sour taste in our mouth. Also the price of the restaurant is very high! A glass of wine was almost $16!

2026-07-05 • via Nuitee
J
James • couple • gb
10
2026-07-02 • via Nuitee
M
Mary Rose • family_with_children • ae
10
2026-06-11 • via Nuitee
N
Nehm • couple • ph
10
2026-05-12 • via Nuitee
C
Camille • extended_group • fr
5
It was ok but not great
Pros:

Beautiful park, quiet, calm, beautiful swimming pool, beautiful rooms and areas.

Cons:

It’s an old hotel, empty, and looks like a gosht hotel. Staff doesn’t speak English. Far away from the city center which it’s good because it gives us quietness after the city center. It really needs refresh.

2026-05-07 • via Nuitee
M
MikeHebert • couple • vn
6
Great till i wasn't
Pros:

This resort was great till it wasn't. Honestly its one of the nicer properties of Pullman I have stayed at. The gardens and views are beautiful and location is just outside of the downtown which I appreciated. The bed was comftorbale and Nato (or Toto) from reception was fabulous. He was helpful, kind, and handled many of our requests and reservations for tours and drivers.

Cons:

At first everything seemed great. The 2nd night, we had water issues where it seemed like all the water pumps were turned off. The water coming out of the faucet was dark brown and boiling hot (no cold water). The toilet wouldn't flush either. The next morning it seemed ok. This happened the 3rd day in the morning too. Also we had inconsistency from the buggy service, sometimes waiting only 5 mins, other times over 30 mins, and the day of checkout we stopped waiting and walked ourselves from the end of the property where our rooms were to the lobby.

2026-05-03 • via Nuitee
L
Laetitia Ananda • couple • fr
10
Parfait, propre et très beau cadre
Pros:

Très grand hôtel, très propre, personnel très accueillant et réactif car nous avons dû réserver 30mins avant d'arriver

Cons:

Un peu éloigné du centre mais des navettes gratuites sont disponibles

2026-04-16 • via Nuitee
M
MANABU • solo_traveller • jp
10
素晴らしいの一言につきました。
Pros:

広大な敷地、清潔な部屋。
ツアーを企画してくれたトトくんの献身的なガイドに感謝。ガソリンも不足する難しい状況の中、朝早くから、遠くまで連れて行っていただき感謝。

Cons:

ない。

2026-04-06 • via Nuitee
G
Gary • couple • us
10
Wonderful stay. Most comfortable bed
Pros:

Great open space and facilities. Loved the large comfortable room and the best bed in a month of traveling. Very tasteful decor. Front of the house staff really hustled.

Cons:

TV had an issue but the brought in a box that took care of my problem right away.

2026-03-23 • via Nuitee
L
lorenzo • extended_group • fr
10
2026-03-22 • via Nuitee
A
Amy • couple • ie
10
Absolutely gorgeous property surrounded by beautiful rice fields. Staff were amazing, there was a good range of tasty br
Pros:

Absolutely gorgeous property surrounded by beautiful rice fields. Staff were amazing, there was a good range of tasty breakfast items to suit everyone, and the room was absolutely stunning with a big comfortable bed! Would highly recommend to anyone going to Luang Prabang looking for a luxurious stay! ⭐️

2026-03-18 • via Nuitee
C
Christian • couple • de
8
Sehr gut für die Erholung und für die Erforschung von Luang Prabang
Pros:

Wunderbare ruhige Lage. Toller Pool. Sehr nettes und hilfsbereites Personal, besonders Mina !!! Guter, pünktlicher Shuttle in die Innenstadt.

Cons:

Einige Dinge in der Anlage sollten mehr gepflegt oder repariert werden.

2026-03-18 • via Nuitee