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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Tour desk
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Ironing service
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Car hire
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Currency exchange
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Public Bath
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Outdoor furniture
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Fruits
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Smoke alarms
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Key access
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24-hour security
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Security alarm
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Key card access
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Bicycle-friendly property
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Scenic and Convenient Location
Nestled in Sa Pa, Roxana Sapa Hotel offers easy access to nearby attractions like Fansipan Legend Cable Car Station and Ham Rong Garden.
Comfortable Rooms with Modern Amenities
Each room at the hotel features a flat-screen TV, air conditioning, and a private bathroom, ensuring a comfortable stay for guests.
Delicious Dining and Recreational Activities
Guests can enjoy a buffet breakfast and explore the area with available bike rentals, making Roxana Sapa Hotel the perfect choice for a relaxing getaway.
Ready to experience all that Roxana Sapa Hotel has to offer? Book your stay now for an unforgettable vacation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
Location
Guest Reviews
Great place to relax for the weekend, you just feel at peace with nature.
The room was huge. The bed and the pillows were very comfortable. The bathroom also was clean and had hot and cold shower. Plus the view from our room was beautiful.
Reception was very helpful with communicating with the transfer company who was running late.
The sewage smell in the room made me vomit so badly the first morning we had to leave the hotel and find other accommodation. Run down and not clean...
They did allow us to check in 5 hours early if we paid 200 k vnd.
Bed was rock solid, like sleeping on a rug on the ground. The bathroom floor was flooded with water which made the room smell moist. And the water heater didn’t work, so we could only take ice cold showers.
Affordable price.
The hotel is not so appealing. The rooms are not cleaned. The breakfast are the same everyday and the staff cannot understand even simple request like we are requesting for hot water.
Nothing at all
Smell of the rooms, pure mould in the rooms and no ventilation
The view
1. I didnt like how the front desk gave us a wrong room and realized it the next day and asked us to transfer. We only had 2 nights so its too much trouble to transfer room which was their irresponsibilty of not knowing where to check us in in the first place.
2. Photos are misleading. The actual lobby is at the "3rd floor" (of course its a mountain), not suitable if you're with seniors (60y.o and above). There are lot of flight of stairs
3. Upon checking out, i found out i lost all my 3 luggages, due to irresponsibility again. They said Some guest "messaged" them that they would check out late, but "accidentally" took my stuff in my room and brought it to a different room. No matter how late the guest would check out, they SHOULD HAVE NOT TOUCHED OR TAKEN our things but rather charge guests for late check-outs. Instead, they took it, all the more, they have opened the wrong room and taken wrong luggages.
4. Restaurant is filthy at night, especially after receiving lots of customers and they don't clean it immediately.
5. Aircons does not work. (1st room, omit was okay, 2nd room, ac wouldnt turn on)
6. Walls are moldy (black molds)
The best view in Sapa but
The staff don’t speak and understand English at all. Extremely difficult to request for anything. I guess it was the owner who helped us book a bus when we checked out. Breakfast had very limited options. They only served egg and bread or noodle soup. Coffee was not available.
Location
It was extremely dirty. The entire building is falling apart. My bedroom window was facing a wall an internal area of the building.
The stuff is very kind and helpful
Nothing
Nothing
The Room is clean, quiet, spacious and the bed is so comfortable.
Friendly staff
Not much options for breakfast , we expected a buffet instead
it’s close to some food shops and one of the tourist spots (Heaven’s gate). The breakfast was sooooo goood. Regardless of the slow service, but the food is so good and decent. I love the cat they have too!
The lights are too dim, not enough lights in the room. The remote controls’ batteries are mostly busted and one of the room we rented didn’t have a remote control for the TV. The Air conditioned doesn’t work well. The heater mode didn’t work our entire stay.
Lovely big clean room, big comfy beds, nice hot shower and a balcony with amazing views.
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