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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Room service
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Family rooms
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Lift / Elevator
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Express check-in/check-out
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Facilities for disabled guests
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Lower bathroom sink
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Fire extinguishers
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Smoke alarms
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CCTV outside property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Covered parking
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location
Situated near Sunway Carnival Mall and Penang Bridge, BG Business Hotel is an ideal choice for travelers looking to explore Bukit Mertajam and beyond.
Comfortable Accommodation
Enjoy air-conditioned rooms equipped with modern amenities including a desk, kettle, safety deposit box, flat-screen TV, and a private bathroom with a shower, ensuring a comfortable stay for all guests.
Family-Friendly
Featuring family rooms, BG Business Hotel caters to families looking for a cozy and budget-friendly accommodation option in Bukit Mertajam.
Book your stay at BG Business Hotel now and experience a convenient and comfortable stay in Bukit Mertajam.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. From 13th April 2021 to 12th May 2021, every room book over this period will be entitled for Sahur (Iftar) or Breakfast. Please contact property for more information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Public parking is possible on site (reservation is not needed) and costs MYR 0.40 per hour.
Location
Guest Reviews
Terbaek hotel ni.. bersih & kemas.. nak parking pun senang.. kena dgn harga dia.. paling syok kat bawah hotel ade kedai mamak.. pekena teh tarik memang sempoi.
Tiada.
Cool
Nothing
Bilik bersih, staf pn peramah
Extremely Disappointing Stay – Not Suitable for Families
I am deeply disappointed with my stay at this hotel. The room was shockingly small, with narrow spaces that made it difficult to move around, especially with a toddler. The floor tiles felt sticky and unclean, and without proper carpeting, my almost 2-year-old had to walk on the wet, cold, and dirty floor.
The bathroom was even worse. The toilet floor was clogged, so even a two-minute shower flooded the entire floor. It was disgusting to wait for the water to slowly drain away. To make matters worse, the shower didn’t work at all, none of the hot or cold water switches functioned. We were forced to use the toilet spray hose as our only water source, which is completely unacceptable. What’s more shocking is that the main faucet for this hose was located underneath the toilet bowl itself which was extremely unhygienic and unsanitary.
As a parent traveling with a baby, this was a horrendous experience. I cannot imagine how hotel management could approve such poor and unsanitary facilities. I sincerely hope the management takes serious and immediate action to improve hygiene, sanitation, and the overall quality of their rooms. Families, in particular, deserve spacious, clean, and safe rooms.
What makes me even angrier is that I paid nearly the same price I would for a Hilton Hotel stay in KL, where the quality and service are worlds apart. Hilton easily feels like a 4–5 star experience compared to this hotel’s shocking standards.
I strongly urge the hotel to reconsider its priorities and invest in major renovations. Until then, I cannot recommend this place, especially for families with children.
Room size: Extremely small and cramped, with very narrow spaces to move around.
Floor condition: Floor tiles felt sticky, cold, and unclean, with no carpeting provided.
Baby safety: My 2-year-old had to walk on a wet, dirty, and cold floor – very unsafe and uncomfortable.
Bathroom flooding: Toilet floor was clogged, and even a 2-minute shower flooded the entire bathroom.
Non-functioning shower: Hot/cold water switches did not work at all; shower unusable.
Unhygienic water source: Forced to use the toilet spray hose as the only water supply.
Sanitation issue: The main faucet for the toilet hose was located underneath the toilet bowl, which is highly unsanitary.
Price-quality mismatch: Paid almost the same rate as a Hilton stay in KL but received horrendous quality instead.
✅ Actions the Hotel Must Take:
Expand and improve room size for guest comfort, especially for families.
Install clean carpeting or proper flooring to ensure hygiene and comfort.
Ensure bathroom drainage is functional to prevent flooding.
Repair and maintain showers and water systems so they actually work.
Relocate and redesign toilet water pipes/faucets to meet basic sanitary standards.
Conduct regular deep cleaning and maintenance to uphold hygiene.
Reassess pricing vs. quality – guests should never feel cheated for the amount paid.
Provide family-friendly facilities that prioritize cleanliness and safety for babies/children.
Love
All
The room is very very small
Unexpected
Good location, cheap price, check in is quite fast
Not sound proof, can hear the loud bang sounds from other rooms closing the doors
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