The LINE Austin

Brandon the valet truly was a gem!! His attention to detail was unmatched. He gave us great food recommendations and was so accommodating to us. We caught a flat tire while in the valet parking lot. Brandon made sure we got air in our tire and even recommended a great tire shop in the area! Service was a 10/10! The staff really made our 1st time in Austin a great one!

Checked out of the Line today. Visiting from Atlanta. Such a walkable location. Very artsy and beautiful area. Had a great stay, and an incredibly pleasant interaction with Brandon from valet. He went above and beyond to ensure my friend and I were informed on great food & places to visit. Great customer service! Look forward to visiting the hotel again!

Great central location
Staff was helpful
Room was very nice and clean
You get the value of what you’re paying for
Atmosphere was welcoming
Hotel and 3 restaurants and a coffee shop as well as many other amenities
Didn’t have any noise around us and was a great overall experience

Location was amazing, atmosphere was fun and funky. Loved the toy horse in the room, the Palo santo on the bedside table, and the pool. The room had some super weird stuff I just couldn't get past. The bathroom lights were so unbelievably dim. They know this so they have makeup mirrors you can get by request, but they were not bright enough either. Worst part, though, is the shower is completely open to the rest of the bathroom. No shower door, no curtain. So the entire floor gets wet, as well as the bathroom sink. It would have been even worse if I was sharing the room...more than one person showering would have meant a totally soaked bathroom. Also the rooms have very little noise proofing. I could hear the guy across the hall singing in his wide-open shower several times, and lots of loud traffic noise all night.

This hotel was a let down. It looks ran down and dirty. Most surfaces and walls are badly painted or chipped. The ventilation system must be very old because the room smelled stale and the air was stagnant. The wall paper looks like it was installed badly and is peeling off. The carpet in the room was old and it smelled awful. At check out they plastered us with over 100 dollars worth of fees and taxes. The elevator was next to our room and we could here it very loudly all night. Being located so close the freeway it was also very noisy from the traffic. Over all this was way too expensive for what we got. Will never stay here again.

I really enjoyed staying at this hotel. It’s in the heart of the downtown area lots of restaurants and things nearby. The hotel itself is excellent service great staff extremely helpful very responsive. The rooms are extremely comfortable and spacious. The bathroom has wonderful amenities (great shower)! We’ll definitely be staying again in other cities.

The hotel was clean and with cool urban style. One of the reasons I booked this hotel was because it has a terrace, but It was closed exactly the day I was there. So I was disappointed. Another thing I noticed was the 3 baristas on the coffee shop were so unfriendly and mad all the time. They are not customer service people really. The happy hour resto did not served any kind of snack or food. Disappointed again. ☹️ Other than that beds were comfortable and hotel was clean. The reception’s guy and valet parking Argentinian guy were super friendly and helpful. I am not sure if I will go back to the hotel.

We’ve stayed at The Line several times over the years and always chose it for its design, atmosphere, and hospitality. Unfortunately, our recent stay (January 17–19, 2026) marked a noticeable decline in both service and condition.
Check-in was unwelcoming and transactional. We asked about a possible room upgrade (something we’ve received on prior visits), but the request was cut short and never revisited. There was no warmth or engagement from the front desk, which immediately dampened what was meant to be a celebratory stay.
Once in the room, several issues arose. The television did not work and required two calls to the front desk, with roughly a 35-minute wait for resolution. The in-room safe failed due to dead batteries while I was retrieving valuables, requiring maintenance and security intervention and additional waiting time. The bed and pillows were also extremely uncomfortable, making it difficult to sleep.
The overall property felt run down compared to our stays from 2019–2021. Wallpaper seams throughout the hotel were peeling or bubbling, and spaces like P6 felt stripped of the character and comfort that once made them special. Decorative details and seating we remembered fondly were gone, leaving the atmosphere flat and uninspired.
Guest services were equally disappointing. When we called valet on Sunday to have our car brought around, the response was curt, simply stating valet was “first come, first serve,” with no prior communication of this policy and no attempt at courtesy or accommodation.
We chose The Line because it once stood out for thoughtful design and genuine hospitality. This stay fell short in service, comfort, and overall experience. We hope management takes this feedback seriously, as it no longer reflects the hotel we once loved.

I loved the pool and the great tacos and food places right outside that were literally right on the property and the bar on the rooftop to see bats was amazing!

overall decor and vibe. the front desk guy (Josue?) was extremely nice and accommodating and made us feel very welcomed, he stood out. he upgraded our room since it was our anniversary (i hope he doesn’t get in trouble) but it was such a nice and unexpected surprise

over all every thing

⭐️⭐️⭐️⭐️⭐️
An exceptional stay at The LINE Austin. The room was spacious, beautifully designed, and offered stunning views of downtown Austin and the lake. The hotel was immaculate, and the walkable downtown location is unbeatable. A flawless experience—10 out of 10.

We chose this location to be close to ACL Live concert. It was such a pleasant surprise to be such an eclectic and cozy space. Rooms were well appointed and offered breakfast delivery. Amazing onsite restaurant and good price point. The pool area was nice and there is access to the river trail right from hotel. A great value. I would highly recommend!

My wife and I spent a wonderful weekend at The Line Hotel in Austin, and the experience exceeded our expectations from start to finish. From the moment we arrived, the entire staff made us feel genuinely welcomed and well taken care of. The front desk clerks were professional and warm, the valet drivers were efficient and courteous, and every interaction felt thoughtful rather than transactional. The restaurant staff delivered excellent service, and the room cleaners maintained everything to a high standard without ever being intrusive. Even the bell staff went out of their way to make sure our stay was smooth and stress free. You can tell this hotel takes pride in doing things the right way and treating guests with respect. Without question, The Line is now our number one go to hotel in Austin, and we will absolutely be staying here again.

My partner and I stayed overnight at The Line as we were at we were attending and co-hosting an event at The Four Seasons. In retrospect, we should've just stayed at FS however we thought the Line looked fun and boutique-ish.

Room was not bad, bigger than we expected. View was nice.
BUT, ether TV (2) worked even after maintenance came to look at it. Phones didn't work either when I tried to call down to report issue. Maintenance said it was a network issue and IT would need to be contacted. Never heard back from either.

At checkout the next morning, the front desk did offer a minimal credit fora courtesy (which was fine but minimal). However, upon returning home and working on an expense report I noticed I was charged incorrectly for ‘mini bar-liquor’ that we definitely DID NOT use. In fact, we DID NOT use any item from the minibar.

Upon noticing I emailed a manager at The Line and explained politely we expected the charge to be reversed - STILL NO RESPONSE a week later. Seriously, no response.
I also messaged The Line’s social media teams via Instagram and Facebook - and also NO RESPONSE. So, the erroneous charge still remains but needs to be removed.

As of today, no response from 3 different avenues. My advice to readers of the review is BUYER BEWARE if risking a stay at The Line. Subpar services and then no response to incorrect charges are insane in this day and age. I plan to follow up on this via all channels as this is poor customer service

We had a conference here and the staff, facilities and food were on point! Great time great atmosphere! Hir the rooftop bar for great views!

I had a truly disappointing stay at The Line Hotel in Austin. The hotel is extremely dark — even with every light on, I could barely see any detail in the bathroom. The rooms themselves are basic and lack comfort.

Despite specifically requesting a quiet room, I was placed just two doors down from the elevator. It was so loud that I couldn’t sleep and had to switch rooms in the middle of the night. The “solution” was a room next to the ice machine, and with the paper-thin doors, the noise issue barely improved. While the staff apologized, it felt more like a formality than genuine concern.

The pool is lovely, but absolutely not worth sacrificing a good night’s sleep. Overall, the experience was frustrating and underwhelming. I won’t be returning.