Best Western Plus New Richmond Inn & Suites

Hotels
•
Best Western Plus
8.7 (108 reviews)
240 Paperjack Dr , New Richmond , US
+1 715-243-5600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and pool
Friendly/helpful staff (many mentions)
Good location
Comfortable beds/room space
Good/great breakfast
Cons:
Isolated incidents of rude/unprofessional staff
Rooms occasionally not cleaned (towels only) or bathroom issues
TV not working for some guests
Perceived as expensive by some guests

Categories

Cleanliness
8.2
Mostly praised as very clean (rooms, pool) in multiple reviews, but several strong complaints about rooms not being cleaned for several nights and at least one report of a dirty bathroom.
Service
8.5
Generally described as friendly and helpful by many reviewers, but there are isolated, serious negative incidents (rude/unprofessional desk staff, housekeeping manager conflict) that lower the score.
Location
9.6
Mentioned positively (good location, in the area needed); convenient location cited and no negative comments about location in the reviews.
Room Quality
8.4
Beds and room space noted as comfortable and good, though some guests reported issues like a non-working TV and occasional bathroom cleanliness problems.
Amenities
8.6
Pool and other amenities described positively (clean pool); some amenities had problems for a few guests (e.g., TV not functioning).
Value for Money
8
Mixed impressions: one reviewer found it expensive, another found the price reasonable for the area; value is therefore average-to-slightly-below-expectation for some guests.
Food and Beverage
8.8
Breakfast was praised by several guests as great, though at least one review called the breakfast merely 'reasonable'. Overall tended positive.
Overall Experience
9.5
Majority of reviews reflect a positive stay (clean rooms, friendly staff, repeat stays), but a minority report serious service/cleaning problems; overall impression skews positive due to frequent praise and repeat visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Amenities
Experience the ultimate comfort at Best Western Plus New Richmond Inn & Suites with our indoor pool, spa center, and business facilities.

Convenient Location
Situated just 15 km from Float-Rite Amphitheatre and 33 km from University of Wisconsin-River Falls, our hotel offers easy access to popular attractions.

Exceptional Service
Enjoy complimentary WiFi, a shared lounge, and a 24-hour front desk at our 3-star hotel.

Book now for a memorable stay at Best Western Plus New Richmond Inn & Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Guest Reviews

8.7
Based on 108 reviews
Cleanliness: 8.2
Service: 8.5
Location: 9.6
Room Quality: 8.4
Amenities: 8.6
Value for Money: 8
Food and Beverage: 8.8
Overall Experience: 9.5
N
Nathan • solo_traveller • us
10
2026-09-02 • via Nuitee
P
Pamela • couple • us
9
Previously sent u happy with staff - very unhelpful and non professional
Pros:

Decor

2026-08-31 • via Nuitee
J
Jeanne • couple • us
10
Comfortable and friendly helpful staff
Pros:

Good location, clean, comfortable, great breakfast

Cons:

Nothing

2026-08-31 • via Nuitee
K
Kevin • solo_traveller • us
9
Pros:

It was clean. Staff was great

2026-08-29 • via Nuitee
R
Robert • extended_group • us
8
The hotel met all our expectations
2026-08-24 • via Nuitee
L
Laura • family_with_children • us
9
2026-08-20 • via Nuitee
N
Nieder • family_with_children • us
10
Staying here twice in one week was great! Great staff!
Pros:

Everything!

Cons:

Nothing

2026-08-18 • via Nuitee
N
Nieder • couple • us
10
Amazing time, clean room, clean pool, friendly staff
Pros:

Very clean! Friendly staff!

Cons:

Nothing

2026-08-18 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

Clean and very friendly staff.

Cons:

Like most hotels, its expensive. That's the only negative thing.

2026-08-10 • via Nuitee
I
Isukapatla • solo_traveller • us
1
Very disappointed
Pros:

Cleanliness

Cons:

No respect for customers. And no communication between them. Very disappointed with the way housekeeping manager behaved. Literally asked to get out as soon as possible.

2026-07-23 • via Nuitee
J
Jordan • solo_traveller • us
7
2026-07-19 • via Nuitee
V
Valmir • family_with_children • py
7
Pros:

Camas são bem confortáveis, espaço do quarto é bom.

Cons:

TV não funcionava, café da manhã é bem razoável…
A limpeza dos quartos não foram feitas, ficamos 4 noites e só foi trocada as toalhas do quarto, nem a cama foi arrumada.

2026-07-14 • via Nuitee
A
Alex • couple • us
7
2026-07-10 • via Nuitee
J
Jamie • family_with_children • us
3
Would not stay again
Pros:

In the area we needed. Reasonable price

Cons:

Bathroom was dirty and the staff was inappropriate. Woman at the desk was angry that our room had been given away and she had to find a new one for us so she was actually swearing about the situation… Even using the F word in front of our young children.

2026-07-06 • via Nuitee
S
Susan • solo_traveller • us
10
2026-04-26 • via Nuitee
R
Ryan • couple • us
9
Pros:

Very clean and quiet

2026-04-20 • via Nuitee
J
Jody • couple • us
10
Great experience.
Pros:

Clean. Nice pool

Cons:

Nothing

2026-04-13 • via Nuitee
C
Crosby • solo_traveller • us
10
Pros:

The breakfast was fair.

2026-03-04 • via Nuitee
B
Berwald • family_with_children • us
10
2026-01-04 • via Nuitee
R
Randolph • couple • mn
9
2025-12-30 • via Nuitee