Facilities

Free WiFi
Luggage storage
Concierge service
Wheelchair accessible
Breakfast available (surcharge)
Safe-deposit box at front desk
Front desk (limited hours)
Smoke-free property
Offsite parking reservations required

Review Highlights

Pros:
Friendly staff
Excellent location
Spacious rooms
Cons:
Cleanliness issues
Outdated facilities
Inconvenient room layouts

Categories

Cleanliness
8.31
Multiple reviews highlighted issues with cleanliness, including dirty rooms and dusty conditions.
Service
9.99
Guests frequently praised the friendly and helpful staff across several reviews.
Location
9.82
The location was frequently described as excellent and convenient for activities.
Room Quality
7.77
Reports of outdated rooms and uncomfortable beds impacted the overall quality perception.
Amenities
8.79
Some amenities were appreciated, but there were complaints about insufficient provisions.
Value for Money
8.25
While some found it reasonable, others thought the room conditions did not justify the cost.
Food and Beverage
9.31
The restaurant received positive notes, though not all guests dined there.
Overall Experience
9.77
Despite some issues, many guests expressed a desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:16

Property Description

Welcome to Lock & Key Hotel, your gateway to experiencing the vibrant heart of Liverpool!

Convenient Amenities
Stay connected with complimentary wireless internet and enjoy personal concierge services at your fingertips. For those late-night cravings, indulge in room service or savor delightful snacks at our coffee shop/café.

Dining Delights
Dine in style at our on-site restaurant, or unwind at the bar/lounge with a refreshing drink. Don't miss out on our delicious cooked-to-order breakfasts, available for a small fee.

Comfortable Accommodations
Retreat to one of our 14 cozy guestrooms, equipped with Smart televisions and laptop-compatible safes for your peace of mind. Each room features modern bathrooms with complimentary toiletries to enhance your stay.

Elevate your Liverpool experience - book your stay at Lock & Key Hotel today!

Important information:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9
Based on 4062 reviews
Cleanliness: 8.31
Service: 9.99
Location: 9.82
Room Quality: 7.77
Amenities: 8.79
Value for Money: 8.25
Food and Beverage: 9.31
Overall Experience: 9.77
R
Ronak • couple • gb
10
2026-01-10 • via Nuitee
V
vincent • extended_group • nl
9
Pros:

DE dame bij de receptie ;)

2026-01-10 • via Nuitee
C
Cooper-Shone • couple • gb
5
Great find. Bed was disappointing
Pros:

Excellent staff, lovely decor of hotel

Cons:

I asked for large double bed but we got two singles pushed together which was really uncomfortable

2026-01-09 • via Nuitee
M
Martina • family_with_children • ie
4
No hot water.
Pros:

The location was very convenient

Cons:

We were very disappointed with the way the hotel dealt with the issue that we had no hot water in the bathroom. We brought this to their attention and said they would get it sorted and if not would move us to another room. It was not fixed and when we asked to be moved they said none available. They promised to get it fixed the next day but once again it wasn't sorted. We had no hot water for our entire stay. On checkout they promised to refund us one night's accommodation. That was almost 2 months ago and despite several emails and promises of refund we still have not received any money back. I strongly recommend people not to stay in this hotel

2026-01-09 • via Nuitee
K
Kushtrim • couple • gb
10
Would be back
Pros:

Nice and clean. Quiet and very close to centre

Cons:

All good

2026-01-09 • via Nuitee
A
Audrey • couple • ie
8
Cons:

Needs a bit of paint behind table kettle sits on lot of splashes on wall

2026-01-08 • via Nuitee
P
PEPA • couple • es
5
Un día para esperar mí vuelo
Pros:

Ubicación

Cons:

Sin ascensor. Ducha sin mampara, lavabo ridículo no podías poner ni siquiera l cepillo de dientes. Habitación traseras dan a unos callejones sucios y oscuros

2026-01-08 • via Nuitee
N
Nadia • couple • gb
8
2026-01-07 • via Nuitee
R
rajinder • couple • gb
10
2026-01-07 • via Nuitee
A
Amy • family_with_children • gb
3
Not so boutique
Pros:

Staff were lovely and price was low. Central location.

Cons:

Room was freezing, portable oil heaters only. Hidden step entering the room that was a trip hazard. 2 beds pushed together and very soft mattress. Shower was broken and would not stay on the hook and tray flooded as not on an angle. Sink in the bathroom the size of a washing up bowl and tap also damaged. Furniture was marked and scuffed. I don't think the sky light was double glazed as you could hear the pigeons nesting on it really loudly. The front door latch was broken and it did not feel secure.

2026-01-07 • via Nuitee
K
Kimberley • family_with_children • fr
8
Pros:

Personnel au top.
Grande chambre.
Propre.
Chauffages à disposition.

Cons:

Un peu vieillot.
Pas de rideau ou de séparation pour la douche.
Cuvette mal fixée.
Pas d'éclairage miroir salle d'eau.

2026-01-07 • via Nuitee
R
Ross • couple • gb
6
Looks good. Doesn’t live up to it.
Pros:

Location.

Cons:

Bed was uncomfortable, plus I booked a double bed and it was just 2 singles pitched together. Same for the duvet cover.

2026-01-05 • via Nuitee
G
Gemma • couple • gb
4
Unfortunately wouldn’t return
Pros:

The staff were great. Friendly, welcoming & so helpful.

The location was fabulous!

Cons:

Unfortunately the first room (third floor, lots of steps no lift) smelled really badly of blocked drains so we were very kindly moved to another room on the ground floor. The room was covered in cobwebs. Carpet was covered in hair like it hadn’t been hoovered. The bathroom wasn’t particularly clean & the shower set up is not good because the water floods out onto the floor into puddles- making the floor dangerous to walk on & there was no extractor fan. The bedding had stuck hair in it, my partner got 4 bites on his leg. The towels we were given were threadbare. The walls are so thin you can hear every little thing like people’s music on until 2am & people being intimate until early hours 🫣

2026-01-05 • via Nuitee
N
Nicola • couple • gb
10
Pros:

How welcoming and warm it was

Cons:

Only negative was I could hear people arriving back from a night out at 5am and they were very loud. But that can’t be helped

2026-01-04 • via Nuitee
K
Katherine • couple • gb
10
2026-01-04 • via Nuitee
M
michael • couple • gb
10
Amazing stay
Pros:

Beautiful hotel, fantastic location

2026-01-04 • via Nuitee
C
Craig • couple • gb
4
2026-01-04 • via Nuitee
A
Anita • couple • gb
9
Pros:

The location/staff and the rooms

Cons:

Nothing

2026-01-04 • via Nuitee
R
Ryan • couple • gb
10
Brilliant stay, would stay here again
Pros:

Location was excellent

Cons:

The top floor is a lot of stairs haha but we managed!

2026-01-03 • via Nuitee
P
Peter • couple • gb
8
Great location, nice room
Pros:

Great location, friendly staff, quiet room, on suite

Cons:

3rd floor, no lift, no light switch by the bed

2026-01-02 • via Nuitee