Hotel Río Puebla Centro

Hotels
•
KAO
7.7 (110 reviews)
14 Poniente 304 Colonia Centro , Puebla , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Pets allowed
Luggage storage
Tour desk
Soundproof rooms
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Poor cleanliness
Unsafe area

Categories

Cleanliness
6.45
Multiple reviews indicate poor cleanliness with mentions of dirty rooms and bathrooms.
Service
9.95
Several reviews praise the friendly and helpful staff.
Location
7.45
Location is central but described as unsafe due to surrounding activities.
Room Quality
5.95
Guests reported issues with room conditions, including stains and lack of amenities.
Amenities
6.45
Amenities were lacking, with limited soap and toiletries reported.
Value for Money
9.45
Good value for a budget location, but many amenities were missing.
Food and Beverage
7.45
Limited food options nearby; cleanliness issues may detract from overall experience.
Overall Experience
8.45
Mixed experiences; service and location praised, but significant cleanliness issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:11

Property Description

Convenient Location
Hotel Río is ideally situated just a short drive from Puebla Zocalo Square and Amparo Museum, making it a perfect choice for travelers looking to explore the city's attractions.

Comfortable Accommodations
Each room at Hotel Río offers a cozy atmosphere with essential amenities such as free WiFi, wake-up service, and cable TV, ensuring a pleasant stay for guests.

Additional Services
Guests can enjoy the convenience of on-site services including laundry and shuttle service, enhancing their overall experience at Hotel Río.

Ready to experience the charm of Puebla from the comfort of Hotel Río? Book your stay now and make unforgettable memories during your visit.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children from 10 years old to 17 years old stay for MXN 70 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 110 reviews
Cleanliness: 6.45
Service: 9.95
Location: 7.45
Room Quality: 5.95
Amenities: 6.45
Value for Money: 9.45
Food and Beverage: 7.45
Overall Experience: 8.45
S
SORes • solo_traveller • mx
9
2026-03-12 • via Nuitee
V
Víctor • solo_traveller • mx
4
Las habitaciones no son lo que parecen
Pros:

El hotel tiene buena ubicación, cerca del centro histórico. Aunque la zona no se ve muy segura. Funciona para una estadía muy corta, donde solo vas a bañarte y dormir una noche.

Cons:

La habitación no se parece en nada a la de la foto cuando hice la reserva. Tenia las paredes sucias, muebles improvisados, partes de la pared sin pintar o dañadas, no había donde enchufar equipos cerca de la cama, no tenía ventilación ni iluminación alguna: cero ventanas.

2026-03-12 • via Nuitee
J
Johann • extended_group • at
2
Sehr schlecht
Pros:

Nichts

Cons:

Die Lage und das Umfeld waren Katastrophal.Die meisten Gäste waren Laufkundschaften , weil es ein Stunden Hotel ist.Ich finde es für eine Frechheit dieses Hotel überhaupt über Booking zu vermittelt. Die Umgebung riecht nach Urin und es ist absolut Vermüllt.

2026-03-07 • via Nuitee
D
Diego Gastón • couple • ar
5
Mínimamente aceptable
Pros:

El personal

Cons:

Estaba descuidado y sucio

2026-02-27 • via Nuitee
M
Martha • family_with_children • mx
8
2026-02-09 • via Nuitee
S
Sonny • family_with_children • fr
5
Pros:

Emplacements

Cons:

Trop de restriction

2026-01-21 • via Nuitee
D
DANIEL • family_with_children • mx
10
Pros:

Limpieza

2026-01-09 • via Nuitee
T
Thalía • family_with_children • mx
1
Pros:

Olia a pintura la hab que nos asignaron

2025-12-31 • via Nuitee
K
Karina Renata • family_with_children • mx
8
Bueno
Pros:

Centrico, camas cómodad, estaba limpio, la empleada del turno nocturno muy amable, nos recibieron con nuestros yorkies.

Cons:

Los cuartos están muy juntos, paredes delgadas y se escucha todo, por eso no pudimos descansar bien.

2025-12-29 • via Nuitee
K
Kyle W. • solo_traveller • us
9
2025-12-22 • via Nuitee
E
Elacio • family_with_children • mx
7
Pros:

Ubicación

2025-12-08 • via Nuitee
J
Josué Flores • extended_group • mx
9
Cómodo y limpio
Pros:

Las instalaciones son limpias y bien cuidadas. Los acabados de los muebles son cómodos y modernos.

Cons:

La habitación es pequeña. Los artículos de baño eran muy pocos y no había jabón para manos.

2025-11-29 • via Nuitee
M
Marcos Jair • family_with_children • mx
10
Pros:

Muy amable,el hotel está lindo para su precio

2025-11-24 • via Nuitee
X
Ximena • family_with_children • mx
9
2025-11-19 • via Nuitee
C
Carlos • family_with_children • gb
2
2025-11-11 • via Nuitee
N
Noe • family_with_children • mx
1
NO ES UN LUGAR FAMILIAR
Pros:

Las instalaciones estaban de acuerdo a la imagen

Cons:

La zona muy sucia y peligrosa.
El lugar no deberia ser Hotel, deberia ser Motel ya que entraban y salían demasiadas "chicas" en todo momento. No es un para que se considere un ligar familiar. Uno no se siente seguro y debe estar encerrado en su habitacion para evitar que los niños puedan ver, que exactamente afuera de Hotel estan estas chicas y pasan a la recepción donde cobran a sus acompañante con los que entran.
No regresaría jamás a ese lugar.

2025-11-03 • via Nuitee
C
Carolina • couple • mx
6
Costo accesible, unas por otras.
Pros:

es un lugar limpio, su personal es amable.

Cons:

No colocan jabón, shampoo, bote de agua. Colchón y almohadas 7 de 10. La zona no la percibí segura.

2025-10-28 • via Nuitee
D
Denzel • solo_traveller • us
4
Great potential but needs to be fumigated. I had two rooms and each with ticks.
Pros:

Excellent staff. Ticks were found in my room. They move me promptly. Unfortunately a tick bit me in the other room. Good water pressure. Hot water. Room service. Staff printed documents for me.

Cons:

Ticks & noise!

2025-10-27 • via Nuitee
D
De La Cruz • family_with_children • mx
10
2025-10-26 • via Nuitee
M
Maribel • extended_group • mx
9
Gracias x la atención 😃
Pros:

Nos gusto la ubicación la atención del personal la limpieza del lugar y saber q se contaba con agua caliente.

Cons:

No m gusto q no pude disfrutar de la TV
Q según no se pudo ver ningún canal q por la lluvia nos comentaron en recepción

2025-10-25 • via Nuitee