The Burton Hotel and Cloud Nine

Hotels
•
Independent
9.2 (828 reviews)
1 Mill Street, Kington, England, HR5 3BQ , Kington , GB
44-01544-230323

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Facilities

Free breakfast
Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
Garden
Luggage storage
Sauna
Concierge service
Steam room
See all facilities

Review Highlights

Pros:
Excellent service
Great amenities
Good food
Cons:
Cleanliness concerns
Room issues

Categories

Cleanliness
8.45
Some complaints about stained carpet and cleanliness in certain areas.
Service
9.95
Staff were consistently described as friendly, helpful, and welcoming.
Location
9.45
Conveniently located, shops within walking distance.
Room Quality
8.45
Issues with showers and compact single rooms were noted.
Amenities
9.45
Excellent spa facilities and a well-equipped leisure area.
Value for Money
8.95
Good food and amenities relative to cost.
Food and Beverage
9.45
Highly praised breakfast and dinner, excellent quality.
Overall Experience
9.45
Overall very enjoyable stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 18:28

Property Description

Luxurious Spa Services
Indulge in soothing massages and relaxation at the full-service spa. Unwind in the indoor pool, spa tub, and sauna for the ultimate rejuvenation experience.

Exceptional Dining and Services
Savor delectable dishes at the on-site restaurant specializing in local and international cuisine. Enjoy room service and a drink at the bar/lounge for a relaxing evening. Benefit from concierge services, complimentary newspapers, and multilingual staff.

Comfortable Accommodation and Free Amenities
Stay connected with complimentary Wi-Fi and enjoy flat-screen TVs in 25 well-appointed guestrooms. Start your day right with a complimentary English breakfast. Take advantage of free parking, toiletries, and daily housekeeping.

Book now to experience a blend of luxury, comfort, and convenience at The Burton Hotel and Cloud Nine!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

9.2
Based on 828 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 8.45
Amenities: 9.45
Value for Money: 8.95
Food and Beverage: 9.45
Overall Experience: 9.45
G
Graham • solo_traveller • gb
8
2026-03-27 • via Nuitee
A
Anne • couple • gb
8
2026-03-27 • via Nuitee
S
Steven • couple • gb
1
Crap
Pros:

Not

Cons:

The hotel

2026-03-16 • via Nuitee
H
Helen • couple • gb
8
Pros:

Convenient location. The spa

2026-03-09 • via Nuitee
N
NickR • solo_traveller • gb
8
2026-03-04 • via Nuitee
T
Taylor • couple • gb
8
2026-03-04 • via Nuitee
I
Isla • couple • gb
8
Great relaxing break in good location.
Pros:

Comfortable and very friendly, helpful staff. Use of spa even on day we checked out a lovely addition especially as we had a couple of wet walks on the Offa’s Dyke. Great location in a lovely small town with walks from the door. Good value for money.

Cons:

Nothing really but don’t expect high end luxury- it’s a local pub too.

2026-03-03 • via Nuitee
S
Sharon • couple • gb
10
2026-03-02 • via Nuitee
A
Anne • couple • gb
10
Lovely find will definitely be returning
Pros:

Spotlessly clean. Staff are very helpful and friendly.

Cons:

Bed was very uncomfortable

2026-03-01 • via Nuitee
V
Victoria • couple • gb
7
2026-02-23 • via Nuitee
T
Tomos • solo_traveller • gb
10
2026-02-23 • via Nuitee
M
Mark • couple • gb
9
Very comfortable stay, would return
Pros:

Very comfortable stay, excellent service from staff, large pool and clean, comfortable room, and good breakfast

Cons:

Nothing

2026-02-23 • via Nuitee
D
Dave • couple • gb
9
Great relaxing stay
Pros:

Location

2026-02-22 • via Nuitee
R
Roger • couple • gb
10
2026-02-11 • via Nuitee
K
Kokila • solo_traveller • gb
10
2026-02-09 • via Nuitee
M
Matthew • couple • gb
8
2026-02-08 • via Nuitee
M
Mark • solo_traveller • gb
2
Should be no more than £50 per night!
Pros:

Nice friendly staff.

Cons:

Gym not open till 9am, hence I couldn’t use it! Place is rundown, no fruit salad or pastries at breakfast, cheap bread! Fair price would be £50 per night, certainly not £125!

2026-01-30 • via Nuitee
G
Gilliard • couple • gb
7
Pros:

Leisure facilities were excellent

Cons:

On check out the lady on reception couldn't be bothered to even make eye contact and was very dismissive when we pointed out they had missed a meal off the bill, sorry we were so honest.
Food descriptions didn't match what was served.

2026-01-27 • via Nuitee
M
Michelle • family_with_children • gb
8
Welcoming and fun
Pros:

Breakfast was fairly good.

Cons:

Beds could be more comfortable. Mattresses had list their structure.

2026-01-26 • via Nuitee
C
Chris • couple • gb
8
Pros:

Absolutely lovely staff, so helpful. Good location (amazing thai restaurant a few doors away). Nice room. Spa very nice.

Cons:

Steam room out of action. Bed not that comfy. Breakfast ok.

2026-01-25 • via Nuitee