Holiday Inn Lubbock South by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (170 reviews)
6107 Justice Avenue , Lubbock , US
+1 806-722-4466

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms with living room/bedroom separation
Clean/safe location (reported)
Reported cleanliness by some reviewers
Cons:
No complimentary breakfast / breakfast not worth paying for
Poor breakfast quality (stale croissants, soggy bacon, poor fruit, small coffee cups)
Mini-fridge not cold enough
A/C not cooling well
Overall poor value
Inconsistent cleanliness / request for cleaner facility
Reports of poor customer service and need for repairs

Categories

Cleanliness
7.5
Mixed reports: one reviewer said the hotel was "CLEAN!!" and another called the location clean, but a separate review explicitly states "not very clean" and asks for a cleaner facility—overall slightly below average due to inconsistent housekeeping.
Service
9.4
Mixed but generally positive: staff described as friendly in one review, though another mentions poor customer service; overall the friendliness reported supports a strong service score despite an isolated negative report.
Location
9.6
Explicitly mentioned as "clean and safe location" in reviews; strong positive sentiment about location safety and cleanliness.
Room Quality
9.3
Room layout praised (good size, clear separation between living room and bedroom). Some reports request updates/repairs for broken items, but overall room space/layout is a clear positive.
Amenities
7.2
Several amenity issues noted: mini-fridge not cold enough, A/C not cooling properly, and lack of complimentary breakfast reported—amenities are below the hotel’s otherwise positive aspects.
Value for Money
6.5
Directly called out as "overall poor value" by a reviewer; breakfast quality and lack of included/adequate breakfast contributed to a notably lower value perception.
Food and Beverage
6.8
Multiple complaints about breakfast quality (stale croissants, soggy bacon, poor/overripe fruit, tiny coffee cups) and at least one note that breakfast was not complimentary—food and beverage sentiment is clearly negative.
Overall Experience
9.3
Not explicitly summarized as a single phrase in reviews, but overall impressions include strong positives (friendly staff, spacious rooms, safe location) tempered by consistent negatives (breakfast, some cleanliness and amenity issues). Balanced upward to reflect the prominent positive aspects cited while acknowledging the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Accommodations with Convenient Amenities

Experience comfort and convenience at Holiday Inn Lubbock South, an IHG Hotel. Unwind in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and cozy bedding. Indulge in delicious meals at our restaurant or grab a drink at the bar.

Wellness and Relaxation

Maintain your fitness routine at our on-site fitness center, then rejuvenate in the sauna and hot tub. Whether you're here for work or leisure, take advantage of our business center for all your professional needs.

Accessible Location and Services

Conveniently located just 11 km from Jones AT&T Stadium, with free private parking and a 24-hour front desk, we ensure a hassle-free stay. Book your stay at Holiday Inn Lubbock South, an IHG Hotel, and make your trip to Lubbock unforgettable.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 170 reviews
Cleanliness: 7.5
Service: 9.4
Location: 9.6
Room Quality: 9.3
Amenities: 7.2
Value for Money: 6.5
Food and Beverage: 6.8
Overall Experience: 9.3
L
Laura • family_with_children • us
10
Pros:

The staff was friendly and it was CLEAN!!

Cons:

No complementary breakfast.

2026-10-15 • via Nuitee
L
Luis • extended_group • us
10
2026-10-13 • via Nuitee
R
Robert • couple • us
10
Clean, comfortable and helpful staff.
2026-09-10 • via Nuitee
A
Annette • couple • us
5
2026-09-01 • via Nuitee
D
Diane • solo_traveller • us
6
2026-08-26 • via Nuitee
A
Ashlee • couple • us
9
2026-08-24 • via Nuitee
J
James • couple • us
9
2026-06-25 • via Nuitee
D
Deanna • family_with_children • us
5
Clean and safe location, but overall poor value.
Pros:

we liked the size of the rooms and the separation between living room and bedroom.

Cons:

The mini-fridge was not cold enough - it was not able to re-freeze our ice packs for our cooler. The A/C did not seem to cool as well as it should have. The breakfast was not good enough to pay for (croissants were stale, bacon was soggy, fruit was not fresh or overly fresh to the point of rotten, the coffee cups were tiny) - you can find places offering better breakfasts included in a room rate at this level.

2026-06-21 • via Nuitee
F
Flint • couple • us
10
2026-06-20 • via Nuitee
F
Flint • couple • us
10
2026-06-20 • via Nuitee
L
Lisa • extended_group • us
4
Pros:

Hotel was not very clean. Poor customer service

Cons:

Cleaner facility. Update and repair broken things

2026-06-01 • via Nuitee
M
Marianne • couple • de
8
ich habe mich vor allem wegen dem sehr freundlichen und zuvorkommenden Personal sehr wohl gefühlt
2026-05-16 • via Nuitee
D
Darlene • couple • us
10
2026-05-09 • via Nuitee
J
Jennifer • couple • us
1
They sill sell you out.
Pros:

There was nothing we liked because the room was sold to someone else.

Cons:

The communication from IHG and from the hotel staff. Let me go into length on that... The reservation was made 2 months ago on a 3rd party site. When we arrived at the hotel, we were informed by the staff they had sold the room to someone else. There was ZERO communication sent to use before driving 6 hours to arrive at a hotel that had sold our reservation.

2026-04-28 • via Nuitee
D
Ds • solo_traveller • us
10
Great place to stay.
Cons:

Nothing

2026-04-26 • via Nuitee
M
Marie • solo_traveller • us
10
We were there for family emergency and stayed comfortably here.
Pros:

Clean and updated. Really nice place to stay. Easy access to highway and numerous stores on area. WE didn’t have to travel far for anything.

Cons:

Had issue with tv at first but we unplugged it when we plugged it back in it was fine. More food options at the bar would have been nice but still decent food.

2026-04-21 • via Nuitee
B
BEATRIZ • extended_group • mx
8
2026-04-13 • via Nuitee
D
Dajiah • family_with_children • us
7
2026-03-30 • via Nuitee
B
Brenda • couple • us
10
Pros:

Good close to stores and quiet rooms

2026-03-26 • via Nuitee
L
Latisha • family_with_children • us
9
Pros:

It was clean and quiet

Cons:

No one cleaned the pool area. Lots of hair on the floor and tables

2026-03-23 • via Nuitee