Phoenix Hotel

Hotels
6.6 (238 reviews)
15 Fore Street , Chard , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Darts
Kid meals
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Good value for money
Cons:
Loud music at night
Uncomfortable beds
Cleanliness issues

Categories

Cleanliness
3.35
Several mentions of the hotel being not very clean and having mold.
Service
8.85
Staff were described as friendly and helpful.
Location
8.35
The location was noted as good by multiple reviewers.
Room Quality
5.35
Rooms were described as dated and had various issues, including discomfort.
Amenities
5.35
General mention of tired hotel with bad amenities like drafts and noises.
Value for Money
6.85
Some reviews appreciated the value offered, but comfort was lacking.
Food and Beverage
7.85
Food quality was appreciated with several mentions of good food.
Overall Experience
6.85
Mixed feelings due to noise and cleanliness issues affecting overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:26

Property Description

Welcome to Phoenix Hotel, a budget-friendly accommodation in Chard.

Comfortable Rooms and Free WiFi: Experience cozy rooms and stay connected with complimentary WiFi during your stay.

Delicious Breakfast and Live Music: Start your day with a hearty Full English breakfast and unwind in the evenings with live music in the main bar until 03:00 every Friday and Saturday.

Convenient Location: Explore nearby attractions with Exeter and Weymouth just a short distance away. Exeter International Airport is also easily accessible at 35 km.

Experience a delightful stay at Phoenix Hotel - Book now!

Important information:

This property might host on-site functions, so noise may be audible in some rooms.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EXT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 238 reviews
Cleanliness: 3.35
Service: 8.85
Location: 8.35
Room Quality: 5.35
Amenities: 5.35
Value for Money: 6.85
Food and Beverage: 7.85
Overall Experience: 6.85
S
Simonas • solo_traveller • gb
10
2025-11-10 • via Nuitee
J
Jenny • couple • gb
10
Fantastic value
Pros:

Good value for money. Bar/food prices are very reasonable. Food was good quality. Staff, especially Heidi, were fantastic. We were made to feel welcome by the locals, great atmosphere. The room was a decent size, large bathroom with very hot water!
We stayed on Saturday night and were informed of the late disco that goes on till 3.00am before the cancellation time and asked to confirm we had read the email. To be fair, we didn't really hear the music. Only the people outside, which didn't stop us from sleeping though.
Will definitely stay there again.

Cons:

The bed only had 1 bedside table, could have done with 1 each side.
The early checkout of 10.00am. Most hotels are 11.00am or later

2025-10-19 • via Nuitee
R
Rukhsana • couple • gb
3
Uncomfortable
Pros:

Breakfast was good value

Cons:

The hotel is very tired looking
Lots of disturbance during the night
Bed was so uncomfortable

2025-10-13 • via Nuitee
K
Karen • solo_traveller • gb
7
2025-10-01 • via Nuitee
S
Sebastian • solo_traveller • gb
7
2025-09-15 • via Nuitee
J
Jaycock • couple • gb
4
The Good, The Bad, and The Noisy.
Pros:

Food and drink was good. Bed was comfy, room size was good.

Cons:

The decor was shabby, furniture was dated, carpeted area leading to rooms was in a terrible condition.
There was no heating, and due to the weather, that would have been nice. Especially as single glazed windows were drafty, some were cracked.
The worst thing of all, was that on Friday and Saturday nights, there is a disco which goes on until 03:00 in the morning. IF we had known in advance, we would not have booked this hotel, to be fair the Manager had messaged me to inform me of the disco, but this was after we had booked and paid for the room, and as it states on the website, fees were NON refundable, so we just put up with it.

2025-09-14 • via Nuitee
I
Irene • extended_group • gb
7
2025-09-11 • via Nuitee
L
Leigh • family_with_children • gb
10
2025-08-09 • via Nuitee
T
tracy • couple • gb
3
Stayed for a course near by
Pros:

Location good, bed comfy. Good to have a bath

Cons:

Room very dated and need of decoration, bathroom smelt of weed at times, shouldn't be classed asxa hotel just a public house with rooms. Breakfast could be improved. Wouldn't stay here again.

2025-08-08 • via Nuitee
G
Guy • extended_group • gb
8
Very good in all respects.
Pros:

Didn't have breakfast. Location good.

Cons:

N/A.

2025-07-29 • via Nuitee
M
Milko • couple • de
4
Pros:

Das Personal war Super,Frühstück auch..Preise für sonstige Essen und Getränke gut.

Cons:

Nicht sehr sauber,1x wurde in 4 Tagen die Handtücher gewechselt.Bettwäsche gar nicht.Schimmel im Schlafraum an der Zimmerdecke und Dusche..Nicht nochmal.

2025-07-27 • via Nuitee
D
David • solo_traveller • gb
5
2025-07-26 • via Nuitee
M
Mihai • young couple • gb
2
:(
Pros:

Absolutely nothing.

Cons:

If you have children, please find another place to stay.
The music was so loud, and it went on until after 2, people smoking outside the window and you can smell it all. Definitely not for families with young children.

2025-07-20 • via Nuitee
S
Stephen • young couple • bg
7
Pleasant place to stay.
Pros:

This is an older hotel, but it was clean and comfortable. The staff very cheerful and helpful. The room was quiet and clean enough for its age. There was ample free parking behing the hotel.

2025-07-17 • via Nuitee
S
Scott • review category business travellers • gb
1
Terrible stay
Pros:

Nothing
The state of the hotel was awful
Blood in the walls and mattress

2025-07-11 • via Nuitee
A
Anonymous • group • gb
7
Good
2025-07-01 • via Nuitee
H
Harry • solo traveller • gb
8
Very good
2025-06-26 • via Nuitee
S
Sallyann • solo traveller • gb
8
Very good
2025-06-23 • via Nuitee
P
Philsmith1164 • family with young children • gb
5
Don’t!
Pros:

After being visibly pissed off with me for a misunderstanding over our reservation, the bar girl let us put our cycles in a storeroom. Thankyou for that!

Cons:

Not enough space here to say, just take my word for it. Maybe the turd in our en-suite toilet as a welcome gift was a bad start. The barmaid and the locals taking the piss out of us also didn’t help! WORST place I have ever stayed in.

2025-06-20 • via Nuitee
A
Anonymous • group • gb
10
Really positive experience, great people.
Pros:

All the staff and locals were very friendly and helpful. It was very affordable. Bedroom had everything you need.

2025-06-19 • via Nuitee