Petaling Street Hotel Chinatown

Hotels
•
Independent
8.2 (21 reviews)
No 55 & 57, Jalan Petaling Street Chinatown, Kuala Lumpur, 50000 , Kuala Lumpur , MY
60-17-5007910

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Facilities

Free WiFi
Terrace
Luggage storage
Safe-deposit box at front desk
Front desk (limited hours)
Smoke-free property
Designer stores on site
Shopping mall on site
Coin laundry on site

Review Highlights

Cons:
Unhelpful and deceptive front desk staff
Issues with cleanliness and room quality
Lack of value for money

Categories

Cleanliness
3.5
Guests were dissatisfied with the cleanliness standards, citing issues with room cleanliness.
Service
2.5
Service was severely criticized, with reports of unhelpful and deceptive behavior by the front desk staff.
Location
6
Mixed reviews about the hotel's location, with some guests appreciating its proximity to key landmarks while others found it inconvenient.
Room Quality
4
Guests reported issues with room quality, including outdated technology and maintenance problems.
Amenities
5
Amenities did not meet guest expectations, with complaints about the lack of modern facilities.
Value for Money
2
Most guests felt that the hotel did not provide value for money, with concerns about hidden charges.
Food and Beverage
4
Mixed feedback on food and beverage services, with reports of limited options and overpriced meals.
Overall Experience
2.5
Guests had a highly negative overall experience, with several incidents of mistreatment and unprofessional conduct by staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-28 16:18

Property Description

Central Location: Strategically positioned in Kuala Lumpur's vibrant Chinatown district, the Petaling Street Hotel Chinatown offers convenience and easy access to nearby attractions.
Free Amenities: Enjoy complimentary wireless internet access throughout the property along with other convenient services such as luggage storage and laundry facilities.
Comfortable Rooms: Rest and relax in one of the 55 air-conditioned guestrooms, each equipped with modern amenities including a private bathroom, toiletries, and daily housekeeping.
Plan your stay at Petaling Street Hotel Chinatown for a truly immersive experience in the heart of Kuala Lumpur's bustling city center.

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Covid

    COVID-19 vaccine must have been received a minimum number of days before check-in: 14

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Covid

    Minimum age for proof of COVID-19 vaccination requirement: 18

See all policies

Location

Guest Reviews

8.2
Based on 21 reviews
Cleanliness: 3.5
Service: 2.5
Location: 6
Room Quality: 4
Amenities: 5
Value for Money: 2
Food and Beverage: 4
Overall Experience: 2.5
F
Frederick • family
2
Pros:

Beware. Avoid this hotel. They held my passport for the duration of my stay, because i don't carry cash for a key deposit. Their credit card processing machine wasn't working, it was very old technology. I tried 4 different cards but none worked. After checkout they refused to return my passport, because they were trying to scam me to pay cash for incidentals which never occurred. I needed to threaten calling the police because i could have missed my flight to another continent. The front desk is corrupt and merciless.

2025-05-21 • via Nuitee
V
Verified traveler • family
10
Pros:

Loved the location. Great front of house staff member.

2020-01-19 • via Nuitee
V
Verified traveler
10
Pros:

GOOD HOTEL AND MANY TIMES I STAY HERE .. THE PERSON INCHARGE SHAM IS VERY HELPFULL GUY

2019-09-16 • via Nuitee
A
Aguero
10
Pros:

THE FRONT DESK GUY SHAM VERY GOOD AND VERY HELPFULL ...

2019-09-16 • via Nuitee
V
Verified traveler
10
Pros:

UNCLE SHAM YANG THE BEST DI HOTEL BANYAK MENOLONG GUEST

2019-09-16 • via Nuitee
V
Verified traveler
10
Pros:

KESELURAHAN HOTEL INI BAGUS DAN STAFF PUN LAYANAN BAIK TERUTAMA UNCLE SHAM YANG JAGA COUNTER SEBELAH PETANG BANYAK MENOLONG PENGHUNI DISISNI

2019-09-16 • via Nuitee
V
Verified traveler
10
TEMPAT MEMANG BAGUS
Pros:

HOTEL DI TEMPAT STATEGIC KEMUDAHAN TERSEDIA DAN STAFF RECEPTION UNCLE SHAM MEMANG YANG TERBAIK DAN BANYAK MENOLONG DAN MEMBERI INFORMASI BILA CUSTOMER MENANYA

2019-09-16 • via Nuitee
V
Verified traveler
10
Pros:

GOOD PLACE I LIKE TO STAY HERE BECAUSE MR.SHAM THE HELPFUL MAN

2019-09-16 • via Nuitee
V
Verified traveler
10
Pros:

GOOD N COMFORTABLE PLACE TO STAY THE STAFF FOR MORNING AND EVENING VERY NICE FRIENDLY .. I GIVE THE BEST FOR MR SHAM WHERE I SEE ALL THE GUEST LIKE HIM VERY MUCH

2019-09-16 • via Nuitee
C
Chryilmix
10
Pros:

the reception sham good

2019-08-27 • via Nuitee
A
Aguero
10
Good place
Pros:

Good place the evening staff very helpful knowledgeanle

2019-08-12 • via Nuitee
A
Aguero
10
Pros:

GOOD VALUE FOR RM STAFF RECEPTION UNCLE SHAM BAGUS

2019-08-07 • via Nuitee
A
Aguero
10
Pros:

UNCLE INDIAN MEMANG PERAMAH DAN BAIK DAN SERVICE BAGUS TAK SILAP NAMA UNCLE SHAM. HOTEL SELESA DAN STATREGIG

2019-08-05 • via Nuitee
A
Aguero
10
Pros:

THE UNCLE NAME SHAM IS SO HELPFULL AND GOOD

2019-08-05 • via Nuitee
S
Sanjay
10
Pros:

Is Good Hotel N Nice place

2019-01-23 • via Nuitee
S
Sanjay
10
nice value hotel
Pros:

Good Place nice clean

2019-01-23 • via Nuitee
V
Verified traveler
6
KL Chinatown
Pros:

The staff was Very , Very Helpful.
Don't expect too much from the facility. They did the best that they could with what they had to work with.

2018-11-22 • via Nuitee
M
Merla
2
Not good place
Pros:

Its not good. I have big luggage and the escalator is under construction

2018-10-26 • via Nuitee
V
Verified traveler
4
Disappointed and an attack.
Pros:

Was my second stay here but conditions were worse, room was smaller, bed was lined with carpet underneath the bed sheets and aircon was half working. TV was no good either. On our way out we heard a woman screaming for help and when it was time to check out and we left our room, the floor in the hallways, down the stairs had blood trails and a big pool of blood in the doorway infront of the front desk. There had been some sort of incident and a man missing a toe and a woman denying having done anything. It started disappointing and ended with a scare

2018-06-26 • via Nuitee
V
Verified traveler
8
Pros:

Not expect much for budget hotel.

2018-05-16 • via Nuitee