Holiday Inn Express & Suites Tonawanda - Buffalo Area by IHG

Hotels
•
Holiday Inn Express
8.2 (496 reviews)
2400 Niagara Falls Boulevard , Tonawanda , us
+1 716-743-2400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Musty room smell
Limited breakfast seating

Categories

Cleanliness
7.44
Some reviews mentioned musty smells and limited attention to cleanliness.
Service
8.91
Staff were very attentive and friendly, positively acknowledged in multiple reviews.
Location
8.45
Location noted as convenient and good particularly for freeway access.
Room Quality
7.9
Rooms were clean and large, but some issues with mustiness and maintenance.
Amenities
7.93
Amenities generally good but limited seating for breakfast noted.
Value for Money
7.89
Good value for the overall experience and services received.
Food and Beverage
8.94
Breakfast received high praise with plenty of options.
Overall Experience
8.11
Overall positive experience despite a few negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:58

Property Description

Convenient Location
Located in Tonawanda, Holiday Inn Express & Suites Tonawanda - Buffalo Area, an IHG Hotel offers easy access to popular attractions like Frank Lloyd Wright's Martin House Complex and Buffalo Zoo, making it an ideal choice for travelers wanting to explore the area.

Modern Amenities
This 3-star hotel provides guests with free WiFi, a 24-hour front desk, an ATM, a business centre, and a snack bar, ensuring convenience and comfort throughout their stay.

Nearby Landmarks
Situated near University of Buffalo, Buffalo State College, and Wilcox Mansion, guests can immerse themselves in the rich history and culture of the area during their visit.

Experience comfort and convenience at Holiday Inn Express & Suites Tonawanda - Buffalo Area. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Location

Guest Reviews

8.2
Based on 496 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.45
Room Quality: 7.9
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.11
T
Tom • family_with_children • nl
8
2026-08-08 • via Nuitee
R
Roseanne • family_with_children • us
8
Short, but Sweet.
Pros:

The bed was comfortable, but it was hard to find something to watch on the TV because the guide was confusing.

Cons:

The room was nice, but I thought it was strange that the bathroom didn't have a fan. The breakfast was good, but one morning I wanted oatmeal, but the pot was empty. The food was cold, and there wasn't a microwave to heat it up.

2026-08-08 • via Nuitee
A
Ana • family_with_children • ca
6
Did the job for one night
Pros:

The location was great and the room was spacious. The beds were comfortable.

Cons:

Breakfast was absolute chaos. There was very little space and staff was not managing the sitting area leaving guests fending for themselves. Food area was very small, had run out of many food items. I had to go and ask for help to find seating and to find out if food would be replenished. The quality of the food itself was just OK. The hotel was apparently at full capacity. The bathroom was OK but no way to use the shower without wetting your hair, and there were not enough towels for 3 people. The air conditioning unit sounded like an airplane was parked in the room on and off all night. Much noisier than average. I also received a strange call about when I was planning to check in, which no other hotel has ever done.

2026-08-03 • via Nuitee
J
Jason • solo_traveller • us
5
2026-08-02 • via Nuitee
M
Muhammad Arshad • family_with_children • ca
10
2026-08-02 • via Nuitee
J
Jeanenne • solo_traveller • us
8
Pros:

Clean pool staff very nice

2026-07-25 • via Nuitee
J
Jennifer • couple • us
5
I'd skip it
Pros:

Staff was pleasant and helpful. Bed was actually very comfortable.

Cons:

So run down and pretty cruddy overall. Things falling apart, cracked tiles, shower barely worked. Lots of weird smells and stains throughout.

2026-07-23 • via Nuitee
M
Marcelo • family_with_children • cl
10
2026-07-22 • via Nuitee
A
Ashenafi • family_with_children • us
1
Bad
Pros:

No

Cons:

They still our staff when they clean the room it Wes bad time on my experience at all but I will go as far as I can get back my staff

2026-07-20 • via Nuitee
E
Elizabeth • family_with_children • us
9
2026-07-16 • via Nuitee
J
Juan C. • family_with_children • us
7
Una buena opción
Pros:

Buena ubicación

Cons:

Lucia moderno , pero muchas cosas estaban viejas o desgastadas, se escuchan los ruidos de las habitaciones vecinas.

2026-07-14 • via Nuitee
L
Lissette • solo_traveller • us
8
2026-07-05 • via Nuitee
W
william • couple • us
8
2026-06-28 • via Nuitee
S
Sanders • extended_group • us
8
Cons:

Our bathroom door didn't shut correctly. It would drag across the floor and scrape. Other than that the stay was great. Breakfast had many options and the omelettes were so good.

2026-06-18 • via Nuitee
T
Terrence • solo_traveller • us
7
2026-06-16 • via Nuitee
S
santhosh • solo_traveller • us
10
Pros:

Breakfast was very good. They had a pancake machine for the kids, Chobani yogurt, great coffee machines that were open 24x7. The rooms were spacious. The rooms had microwave and a mini fridge.

The rooms were big and very comfy. Very good value. The staff were nice.

Cons:

Nothing really.

2026-06-08 • via Nuitee
R
Ramachandra • family_with_children • us
1
2026-05-28 • via Nuitee
• couple • us
10
Excellent
Pros:

Staff very helpful and friendly,they went above expectations

2026-05-22 • via Nuitee
J
John • family_with_children • us
10
Great
Pros:

Everything

2026-05-21 • via Nuitee
T
Timothy • couple • us
10
Everything was perfect, from the staff to the room and facilities.
Pros:

Very friendly and accommodating staff, wonderful coffee 24/7, clean and comfortable room.

2026-05-18 • via Nuitee