Slepe Hall Hotel

Hotels
7.8 (626 reviews)
Ramsey Road St Ives , St Ives , gb

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Friendly reception staff
Beautiful building
Cons:
Poor cleanliness
Inadequate room maintenance
Disappointing food options
Lack of staff assistance

Categories

Cleanliness
6.3
Rooms are in serious need of maintenance and proper cleaning, with dust and mould reported.
Service
9.8
Reception staff were friendly and helpful, though there were issues with obtaining assistance.
Location
9.8
The hotel is in a good location for accessing town and local attractions.
Room Quality
7.8
Rooms had both good features and serious issues like broken facilities and bad smells.
Amenities
7.3
Amenities available but portable heaters and limited breakfast options noted.
Value for Money
7.3
Expectations were not met considering the rating, leading to a poor perceived value.
Food and Beverage
6.3
Breakfast quality was disappointing with limited choices and cold coffee.
Overall Experience
7.8
Overall experience was marred by cleanliness issues and lack of staff presence.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 14:46

Property Description

Charming Hotel in St Ives

Garden and Terrace: Enjoy the serene surroundings of Slepe Hall Hotel with a beautiful garden and a relaxing terrace to unwind after a day of exploring.

Cozy Rooms: Retreat to comfortable rooms equipped with modern amenities such as a desk, flat-screen TV, and plush bed linen for a restful night's sleep.

Convenient Location: Perfectly situated near attractions like the University of Cambridge and Audley End House, Slepe Hall Hotel offers easy access to explore the area.

Experience comfort and convenience at Slepe Hall Hotel. Book now for a delightful stay in St Ives!

Important information:

Breakfast Options : Continental Only

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.8
Based on 626 reviews
Cleanliness: 6.3
Service: 9.8
Location: 9.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.3
Overall Experience: 7.8
B
Brian • couple • gb
8
Pretty much as I expected facility-wise..//but the staff made the difference.
Pros:

Staff were really helpful and friendly. We got the "best room" at the hotel we were told. It was very nice and "quaint" with a very large bath/bathroom

Cons:

No cooked breakfast available....cold continental only

2026-01-31 • via Nuitee
E
erica • couple • gb
1
This was terrible we won't be staying again.
Pros:

Good location and beautiful exterior of the property.

Cons:

On waking up, there was no caffeinated coffee in our room and no one available on reception to ask. We dressed and went down for breakfast at 9am and although it was served until 10am, all platters were empty and there were no clean tables to sit at. Again no staff could be found so we left without breakfast despite paying for it! There were three rooms in this situation.
Very early checkout time of 10am on a weekend.
Room was uncomfortably hot on arrival as there were two electric radiators on full heat.

2026-01-29 • via Nuitee
N
Nick • couple • gb
4
Disappointed
Pros:

Lovely listed building. Nice internal decoration, comfortable bed, fluffy towels.

Cons:

Having booked a superior room we asked to be moved due to constant traffic noise from road, and the bass beat of music being played in the bar and reception areas, this continued after the bar had closed. Like warm water in bathroom and a jacuzzi bath that didn't work. Restaurant closed on Monday evenings, which is not made clear until booking confirmation email is received. Buffet breakfast is an array of items covered in cling film,warm ham and cheese, no fruit and no staff in attendance. Luke warm filter coffee. No reception staff for checkout, just box for room key so no thank you, safe journey etc. This maybe because they don't want to hear the feedback.

2026-01-29 • via Nuitee
J
Jackie • couple • gb
8
A nice New Year's Eve Stay
Pros:

Location is great. It's a short walk into town. The route takes you along the river which was lovely to do on a crisp winter morning.
The bar and public rooms are really nice. As is the outside seating area.

Cons:

We felt the 10am check out was early for New Year's Day.
Our room was big and comfortable, but overall needs a bit of an update.

2026-01-28 • via Nuitee
D
David • couple • gb
8
Pros:

Good location for my work. Nice relaxed vibe with an easy buffet breakfast and an easy checkout process.

Cons:

A slight delay getting into my room but staff were very accommodating and apologetic about the delay.

2026-01-28 • via Nuitee
W
Willis • couple • gb
8
2026-01-27 • via Nuitee
B
Billingham • extended_group • gb
10
Pros:

Value for money. Really lively family room.

Cons:

Nothing.

2026-01-25 • via Nuitee
A
Allen • solo_traveller • be
8
Pros:

Staff. Top. Very helpful

Cons:

Shower didn't drain

2026-01-25 • via Nuitee
A
Alan • couple • gb
9
Great, would stay again but maybe in a different room. 🙂
Pros:

Fantastic hotel, staff and value for money. Slight downside is we were above the hotel entrance and a lot of door banging and noise below us until late.

2026-01-21 • via Nuitee
A
Anthony • couple • gb
5
could have been better if staff were present and more attentive
Pros:

The Hotel is a very nice building

Cons:

We phone forward to say my wife was diary free, yet at breakfast they struggled to find the Oat Milk, and on the second morning there was no staff on hand, the cleaner very helpfully found the oat milk in the bar fridge

2026-01-21 • via Nuitee
D
Donna • family_with_children • gb
10
Perfect
2026-01-20 • via Nuitee
B
brian • couple • gb
5
Great
2026-01-20 • via Nuitee
S
Simon • solo_traveller • gb
5
Pros:

Staff were friendly nice place to stay

Cons:

the shower in the room was out of order and couldn't be used, wasn't informed until I checked in.

2026-01-20 • via Nuitee
D
Daniel • solo_traveller • gb
9
Pros:

Really nice location, about 5-10 minutes walk into town or the quayside which is a good place to sit with a coffee. Good selection of pubs not too far away, and some nice walks too if it's not been too wet; walking the river all the way to Hemingford in warmer months is nice.

2026-01-20 • via Nuitee
D
Daniella Claire Louise • family_with_children • gb
8
2026-01-19 • via Nuitee
J
John • solo_traveller • gb
1
not good
Pros:

room clean and good breakfast

Cons:

shower in room faulty water so hot it burned i had to jump out to avoide injury there was no way to lower the temp the controls did not work . had it been a child or someone how could not get out in a hurry it could have been very serious.there was no members of staff anywhere to be found .i did explain situation to a cleaner hoping to avoid someone else having the same experience .i have phoned sleep hall a number of times but no one picks up and messages left have been ignored

2026-01-19 • via Nuitee
R
Richard • couple • gb
4
Disappointing.
Pros:

Breakfast was a disgrace. This was a great shame because everything else about the hotel was very good.

Cons:

Breakfast. When I booked, the booking said a continental breakfast was included. On arrival we were told breakfast was available until 9.00. When we got down at 8.15, there was barely anything left. When a member of staff appeared and was asked about it, she said breakfast was 'complimentary' and that she could take it away! (Not that there was much to take away.)There were also only three dining tables with chairs available in a hotel with many more than three rooms.
We wouldn't stay there again unless they offered a decent breakfast. We wouldn't have minded paying a bit more for it.

2026-01-19 • via Nuitee
L
Lawrence • family_with_children • gb
9
2026-01-19 • via Nuitee
J
Jas • solo_traveller • gb
3
Expensive for what you actually get
Pros:

Location

Cons:

I have stayed here a few times and I have had a great time but since then something has changed, not sure if they have new owners.

They used to do a great hot breakfast but this time it was a continental but very basic. The breakfast table had ants all over it and I could not find any staff to let them know.

The bedroom itself was okay but one of the bed side lamps didnt work. The room had a jacuzzi bath that my nephew was looking forward to using, but I was advised that the jacuzzin function wasnt working.

2026-01-19 • via Nuitee
C
Christine • family_with_children • gb
8
Lovely staff, lovely hotel if in area again we would definitely stay here.100 percent 😁👍💯.
Pros:

Fabulous location, reception lady was more than helpful and very welcoming 💯😁👍

Cons:

Breakfast could have little more choice of cereal.

2026-01-19 • via Nuitee