Slepe Hall Hotel

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… but the four poster bed creaked with every movement and the room was very noisy. And there are not enough staff around

How clean the room was, although we were told about it being a wedding venue the music was so loud and went on until after midnight. The temperature of the shower was too hot and could not be controlled.

No Guinness on draft ( personal choice)

The double room/ bed was way too small. Even for two kids it was two small- two adults would not fit in a small double bed. Some issue with cold water not working in the bath which made it difficult to use as piping hot.

The noise from the disco made my dog stressed but the manager was brilliant and helped the noise not as loud, but when we stay next time I will ask for a room the other side of the hotel.

There were too few staff needed to run the hotel. Reception was not manned and when the bell was rung, no staff came to answer. There was no staff hotel uniform and it was unclear whether the few individuals were staff or not.
Evening meal choices were very limited and the grapes with cheese board were frozen.
The shower only ran cold water and the bath water speed was very slow. There were limited toiletries of shower gel and shampoo.
Lumpy pillows, comfy bed but small for a couple to sleep well
Breakfast very simple. No cooked breakfast option, no marmalade, only one pot of jam for all hotel guests
There was no concierge service for booking a taxi for us

N/A

Lack of staff availability. Breakfast was shocking, and I was unable to contact any staff member for assistance. Had notified hotel previously, by email, of my dietary requirements, which were reiterated to me on booking in. Requirements not met. Rang bell at reception five times in total on first morning, at breakfast and in desperation, emailed the hotel from the dining table. Spent almost two hours at the table hoping to catch a human to speak to and receive a response and a breakfast. Another resident walked around the hotel and spoke with a member of the cleaning staff on my behalf who came down, apologised and brought me some gluten free bread. I am indebted to that member of staff. I even found my own way to the kitchen assuming I would find someone there for sure. Not a soul! Hotel totally under staffed. With regard to dietary requirements, there is an exceptionally high risk of a potential medical emergency at some stage. I will be writing to management about all my issues today, as I checked out yesterday after a three night stay and have so many issues to raise with them. (Just for the record, I have NEVER complained about a hotel stay before and I am a pensioner. I am in no way a ‘serial complainer’ and want to make that abundantly clear to anybody who may read this). I write this with a heavy heart.
There were several other issues that were negative including ‘health and safety issues’, which I will address with management by letter.

Room was like a sauna heating was on full blast with window open, tap was broken, jacuzzi bath didn’t work and scuffs all over the walls and woodwork, just a little tired. Should have bought own pillows as they were very thin! Drinks on the expensive side, paid less in London for a round.

Nothing

Too hot for us

Nothing

No hot water. Nio staff. Worrying leak from dining room ceiling.

20 years ago it seemed very luxurious, now seemed very dated and run of the mill
Only offered continental breakfast, which we didn’t bother with as it wasn’t recommended by one of the staff. He moaned about the hotel constantly, and was quite offensive