Slepe Hall Hotel

Hotels
7.8 (705 reviews)
Ramsey Road St Ives , St Ives , gb

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Good location
Friendly reception staff
Beautiful building
Cons:
Poor cleanliness
Inadequate room maintenance
Disappointing food options
Lack of staff assistance

Categories

Cleanliness
6.3
Rooms are in serious need of maintenance and proper cleaning, with dust and mould reported.
Service
9.8
Reception staff were friendly and helpful, though there were issues with obtaining assistance.
Location
9.8
The hotel is in a good location for accessing town and local attractions.
Room Quality
7.8
Rooms had both good features and serious issues like broken facilities and bad smells.
Amenities
7.3
Amenities available but portable heaters and limited breakfast options noted.
Value for Money
7.3
Expectations were not met considering the rating, leading to a poor perceived value.
Food and Beverage
6.3
Breakfast quality was disappointing with limited choices and cold coffee.
Overall Experience
7.8
Overall experience was marred by cleanliness issues and lack of staff presence.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 14:46

Property Description

Charming Hotel in St Ives

Garden and Terrace: Enjoy the serene surroundings of Slepe Hall Hotel with a beautiful garden and a relaxing terrace to unwind after a day of exploring.

Cozy Rooms: Retreat to comfortable rooms equipped with modern amenities such as a desk, flat-screen TV, and plush bed linen for a restful night's sleep.

Convenient Location: Perfectly situated near attractions like the University of Cambridge and Audley End House, Slepe Hall Hotel offers easy access to explore the area.

Experience comfort and convenience at Slepe Hall Hotel. Book now for a delightful stay in St Ives!

Important information:

Breakfast Options : Continental Only
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.8
Based on 705 reviews
Cleanliness: 6.3
Service: 9.8
Location: 9.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.3
Overall Experience: 7.8
L
Lee couple gb
5
A very nice hotel but the stay was spoiled by no hot water for showers and a poor breakfast. A lack of staff was the pro
Pros:

Beautiful building and nice setting

Cons:

No hot water in shower.
Breakfast buffet was not restocked so when we arrived there was hardly anything to eat.
No tables to sit at as they hadn’t been cleared. No staff around to deal with matters.

2026-07-17 via Nuitee
E
Emma couple gb
6
Nice hotel but under staffed during our stay.
Pros:

The property is lovely and kept in good condition.
The room was comfortable and had a very spacious bathroom.
Easy parking.
Nice hotel bar.
The staff were all lovely and very friendly - when you did find them!

Cons:

I’m guessing we were unfortunate to be there when the hotel was short staffed? There was no one to check in with on arrival- the hotel had to be searched for them! There were no staff when we checked out & there were no staff at breakfast!
When we arrived for breakfast, the limited option was even more limited - as many of the plates & the coffee were empty - so we made do with what scraps were left!
The tables hadn’t been cleared, so we cleared one ourselves & had to find some cutlery that hadn’t been used yet on used tables.
I’m guessing we were just there on a bad weekend.

2026-07-16 via Nuitee
E
Emma solo_traveller gb
10
Pros:

Such a lovely property with lovely decor. Felt cosy and clean, a home away from home.

2026-07-15 via Nuitee
J
john solo_traveller gb
8
Cons:

Breakfast selection was a bit poor.

2026-07-13 via Nuitee
L
Lorraine couple gb
6
Lovely room Shane about the service
Pros:

Beautifully furnished and room was beautiful and beds comfy

Cons:

Lack of staff presence apart from the lovely receptionist who was very pleasant on arrival and check in.
Breakfast was poor - no one to greet you or take your room number- could have just walked in off the street. Food on offer was open to the elements so not hygienic and was a minimum selection and tables weren’t cleared after use. One couple even had to find cutlery and crockery to have their breakfast. No one to help them until
a cleaner had to be asked to replenish everything.
When we checked out there was no one there to acknowledge you were leaving so asked a passing staff member who just said leave your key there. There was no “have you had a pleasant stay” I think the customer service needs looking into for the above comments as it’s a beautiful place but very lacking in customer service

2026-07-13 via Nuitee
S
Sarah solo_traveller gb
10
Always love staying here, home from home not like a hotel
Pros:

Beautiful hotel with gorgeous rooms, decorated and presented to high standard

2026-07-08 via Nuitee
M
Martin family_with_children gb
8
Pros:

Continental Breakfast was good. Room was comfortable. Excellent location for my trip.

Cons:

Nothing.

2026-07-08 via Nuitee
B
boyle solo_traveller gb
3
What breakfast!
Pros:

Friendly reception staff, upgraded room. Thank you.

Cons:

Advised kitchen was closed, but was recommend places to eat, and inforned the bar closed at 10.
I walked to the recommendef Italion and returned at 9:45...bar closed.
Slept well.
Breakfast....white bread mouldy, milk sour. Toast with brown bread, filtered coffee heater was off.
I had to search for a member of staff found housekeeping. Told her about the milk. She took the large jug away, returned with another 10 minutes later, it was still off. Breakfast constisted of a slice of toast and cold coffee.
Left 30 minutes later, still no one on reception.
Looks nice would not return.wh

2026-07-07 via Nuitee
S
Stephen couple gb
8
Beautiful room and hotel
2026-07-04 via Nuitee
C
Carrianne couple gb
7
Nice hotel, good value for money, good location. Unfortunate timing being in the middle of a heatwave!
Pros:

Good sized room, with comfortable beds. Nice bar and outside seating area.

Cons:

It was very hot when we stayed and the room was very very warm (no AC). The noise from the road was quite loud all night.

2026-06-28 via Nuitee
M
Martin couple gb
6
Pleasant, reasonable value but the room facilities urgently need some maintenance.
Pros:

The breakfast is limited but okay.
Free parking
Location

Cons:

It was really hot during our stay and though we were able to open the window, there was no way to keep it open.

The shower head badly needs cleaning as it was just mainly dribbling out but also spraying all over the bathroom resulting in the whole room including clothing, toilet rolls and towels getting wet through. We had to mop the floor up with the towels. Also the temperature control on the shower makes no difference if you try to alter it! Should have been checked before we were booked into the room as it was unusable!

The milk needs to be kept cool during the breakfast period as warm milk and cereals are not a good mix.

2026-06-23 via Nuitee
R
Ruth solo_traveller gb
8
Pros:

The room was very comfortable and exceptionally clean

Cons:

The continental breakfast was a bit too basic.

2026-06-18 via Nuitee
H
Hendriks couple nl
1
2026-06-17 via Nuitee
P
Paul solo_traveller gb
9
Will stay again
Pros:

Distance from town centre and where I was heading to.

2026-06-15 via Nuitee
P
Peter couple gb
9
2026-06-14 via Nuitee
J
Jane solo_traveller gb
9
St.ives cheeky stopover
Pros:

Good location

Cons:

Room very hot

2026-06-11 via Nuitee
S
Steve Quinn solo_traveller gb
9
Steve and Philippa
Pros:

I was a lovely large room very clean, continental breakfast was very good quality ham and cheese, everything you'd want.great location friendly staff.

Cons:

Only done side was wedding disco we were directly above, we'd have preferred a later check out so we could have, had a lie in 😆.

2026-06-08 via Nuitee
T
Tom couple gb
9
2026-06-05 via Nuitee
J
Jane solo_traveller gb
8
Traditional hotel in convenient spot
Pros:

Very convenient location. Traditional hotel with small number of rooms and attached conference facilities. Continental breakfast included which we didn't expect.

Cons:

Lack of water pressure - tried to run bath but it would have taken 15 minutes to fill.

2026-06-04 via Nuitee
M
Melissa couple gb
9
2026-06-03 via Nuitee