Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great staff
Good value for money
Beautiful location
Exciting activities like turtle releases
Cons:
Construction noise
Poor cleanliness in pool
Unfavorable room location
Additional charges for amenities

Categories

Cleanliness
6.8
Reported issues with the pool and unclean beach conditions.
Service
9.3
Most staff were lovely and provided excellent assistance, though some issues with management reported.
Location
9.3
Great location at the beach, though affected by external factors like construction.
Room Quality
7.3
Complaints about room conditions and noise, with some rooms in less favorable locations.
Amenities
7.8
Yoga promised but with additional charges; ongoing construction affected some amenities.
Value for Money
9.3
Good value for money based on positive aspects, despite some negatives.
Food and Beverage
8.3
Generally good but some complaints regarding early closing and fees.
Overall Experience
8.3
Mixed experience with several positives but significant negatives highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:03

Property Description

Breathtaking Views and Eco-Chic Decor
Experience the mesmerizing vistas of the Caribbean Sea from our cozy beach cabanas, each uniquely designed with our signature Eco-Chic decor, embodying the essence of Tulum.

Private Beach Club and Infinity Pool
Indulge in luxury at our private Beach Club, offering an Infinity Pool, beachside Volleyball net, Kayaks, Swings, and a Beach Bar serving exquisite Mixology and authentic Mexican cuisine.

Convenient Location and Pet Friendly
Situated just 5 minutes from Tulum's main attractions, boutiques, beach clubs, and vibrant nightlife, our Pet Friendly Hotel ensures your furry companion can join you on your unforgettable getaway.

Book now to immerse yourself in the ultimate Tulum experience at our beachfront paradise.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$100 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 270 reviews
Cleanliness: 6.8
Service: 9.3
Location: 9.3
Room Quality: 7.3
Amenities: 7.8
Value for Money: 9.3
Food and Beverage: 8.3
Overall Experience: 8.3
I
Isadora • solo_traveller • br
5
Too expensive for what it delivers
Pros:

Hotel's beach is very good

Cons:

My room was outside the hotel's property, which felt unsafe. The room also sometimes had a really terrible smell coming from the sewers in the bathroom. Shower water was kinda salty. There were no heater, which might sound unecessary but it was winter and some nights 9 degrees celsius and I was freezing.
Staff was not very nice, they did not speak english very well, they didnt really help w/ anything , and I when mentioned it was my birthday on the check in I asked the guy if he reccomended me to do anything around and he just gave me a really dry "no.
Overall not worth it to stay, I suggest just get a beach access for the day

2026-02-12 • via Nuitee
L
Lorella • couple • it
7
Discreto
Pros:

Posizione in spiaggia

Cons:

Musica assordante fino a notte tarda
Personale poco cortese

2026-02-10 • via Nuitee
J
Joackim • solo_traveller • fr
7
Séjour très agréable au sein d’un hôtel à taille humaine.
Pros:

La plage, la nourriture du Beach club très qualitative, la chambre confortable et l’emplacement en plein cœur de la zone hôtelière (idéale sur Tulum). Le personnel également hyper réactif face à nos demandes.

Cons:

Le service du petit déjeuner trop long, le parking payant (100 pesos/jour) bien que résident dans l’hôtel. Inacceptable vu le prix de la chambre qui n’inclut ni petit déjeuner ou autre service.

2026-01-31 • via Nuitee
M
Mayesha • couple • ca
10
Pros:

Love this hotel. Honey the golden retriever (the hotel host) is the cherry on top! Will come back!

2026-01-30 • via Nuitee
A
Alejandro • couple • mx
7
ok
Pros:

ok

Cons:

no habia agua caliente

2026-01-25 • via Nuitee
V
vinicius • couple • br
3
Péssima experiência
Pros:

Localização.

Cons:

Chegamos em 2 casais à noite e nos colocaram em 2 quartos “container”. Tinha um barulho constante de motor do próprio hotel que nos impedia de dormir, além do cheiro de mofo. Tivemos que reclamar, mas se recusavam a nos mudar de quarto apesar do hotel estar vazio, como soubemos depois. Explicamos que eles não deveriam nem oferecer um quarto com tanto barulho. Após 1 hora discutindo e ligando pra gerente enfim nos mudaram de quarto “por 1 noite”.
Dia seguinte, mais uns 40 minutos para convencer que os quartos que nos ofereceram não tinham condições mínimas. O Gerente Nestor nos atendeu muito bem e nos acomodou em outros quartos melhores. Mas o fato é que você não quer perder tempo e discutir nas suas férias para conseguir o mínimo esperado...
Além disto, todos os sete quartos que visitamos eram de péssima construção. Não possuem janelas (só a porta de entrada), são cavernas úmidas com cheiro de mofo. Nem os banheiros tem janelas, isto quando não ficam num corredor sem porta!
As surpresas não acabaram por aí. Fomos à praia na frente do hotel, onde há camas, espreguiçadeiras e bar do próprio hotel conforme as fotos. Sentei em um dos espaços e veio um funcionário me dizer que eu teria que gastar MX$3.000,00 (uns R$1.000,00) em consumação por cama ou MX$1.000,00 (uns R$330,00) por espreguiçadeira para poder ficar lá! Mesmo sendo hóspede do hotel !!!
Absurdo!
Nós usamos a estrutura de outro hotel melhor em outra praia sem exigência de consumo mínimo.
Nova queixa. Novamente Nestor ajudou e liberou o uso sem taxa. Mesmo assim os funcionários da praia vinham incomodar, dizer onde podia ou não ficar, sendo que estava tudo vazio! Sem clientes!
Final da tarde precisamos de uma colher e uma faca. O hotel não possui! Como o bar da praia fecha às 17:00, não se consegue nem uma colher no lugar.
Por sinal, nenhum quarto que vimos tem frigobar! Então você não pode nem ter uma bebida gelada no seu quarto...
Péssima experiência.

2026-01-22 • via Nuitee
S
sam • couple • us
7
Pros:

Hidden gem

2026-01-20 • via Nuitee
A
Araceli • extended_group • mx
4
Pros:

Hay puntos a destacar como positivos: la amabilidad del personal de hotel, la persona que nos recibió para bajar maletas e indicarnos donde estacionarnos muy amable, al igual que el y la recepcionista. Muy amables, nos hicieron favor de hervir un poco de agua y siempre estuvieron en disposición de servir (bajar y subir maletas principalmente). La ubicación es muy buena, es una zona con bonita playa (nos toco sargazo pero en sí es bonita playa).
También rescato la amabilidad de 2 personas de restaurante, tratando de recuperar la amabilidad luego de que nos quejamos que nadie nos atendía y que no veíamos nos sirvieran el desayuno a pesar de estar incluido.
Un punto a favor es que cuentan con estacionamiento y pagas algo mínimo por noche como $200 pesos.
Finalmente las camas, almohadas son muy ricas y la regadera y agua caliente fría esta muy a gusto.

Cons:

Hay muchas cosas que destacar como negativas:
1. Nosotros reservamos la suite presidencial que costó más de 10,000 la noche (puede ser mucho o poco dinero no lo sé). Pero se me hace absurdo que siendo huésped no puedas utilizar ni un camastro, ni una mesa y silla de la playa y mucho menos los camastros tipo camas. Para usar los camastros grandes te piden un consumo de $3,000, para los camastros tipos sillones $2,500 y para mesas $1,500. Literal el mesero te dice si gusta estar en la playa puede sentarse aquí y te señala la arena.
2. Entiendo que el sargazo es un problema ambiental pero los hoteles de a lado al menos hacían espacio para poder pasar al mar y no se quedará una barrera, porque el mar estaba lindo, solo se hizo una barrera grande en la playa por lo que llegó en la noche. No digo que lo quiten completamente, pero si al menos tener la intención de hacer un paso
3. La comida que solicitamos del restaurante es pésima las salsas son de cajita sin sazón, la comida que te sirven no corresponde con lo que viene en el menú (Ej. huevos rancheros con tortilla .... (no vienen con tortilla frita) El jugo de naranja es falso de ese que te pica en la garganta. Te ponen una guarnición de arroz frío y quemado.... en fin. El restaurante es pésimo.
4. En cuanto al servicio del personal del restaurantes o club de playa también medianamente malo, si te ven sentado o parado no te ofrecen nada, no es eficiente y mucho menos cálido.
5. Lamentablemente toda la zona sufre una sobre explotación del drenaje, en la noche había un olor espantoso y al salir a caminar, vimos que había una zanja a fuera del hotel, llena de aguas negras y estaban esperando algún camión para desazolvar. Que nos tocó ver como drenaban el agua sucia, entiendo que puede ser un mecanismo natural en los hoteles pero el olor era demasiado fuerte y justo a la entrada del hotel.
6. Desde mi perspectiva a la habitación presidencial le falta equipamiento. Por ej. un horno de microondas, unos sillones o maleteros

2026-01-20 • via Nuitee
N
Nicholas • solo_traveller • us
1
2026-01-19 • via Nuitee
M
Mimi-22 • couple • es
8
Pros:

Good food, gorgeous beach, chill vibes

Cons:

Odours from septic tank, some construction noise, music a little loud next door, fressh towels please!

2026-01-16 • via Nuitee
E
Eduardo • family_with_children • mx
7
Lo malo
Pros:

La ubicación y el personal y buena playa

Cons:

El baño y la regadera no tienen puertas, el piso de la regadera no tiene azulejos, el estacionamiento deberías ser incluído y no con cuota extra, no hay ningún perchero para colgar toallas o ropa, el agua es salada y faltó 3 veces y no hay interfón en las habitaciones para reportarlo, el clóset es muy pequeño sin cajoneras y no hay sillas y por último se escucha mucho la música de un bar en las habitaciones junto al estacionamiento

2026-01-16 • via Nuitee
B
Bogdan • solo_traveller • ro
6
Pros:

Beach bar and friendly staff

Cons:

Noise from the bar on the jungle side rooms

2026-01-15 • via Nuitee
P
PATRICIA MARIA • extended_group • es
6
Es bonito pero necesita mejorar
Pros:

La ubicación y la playa son estupendas, además la decoración es bonita.

Cons:

No había secador de pelo y el agua de la ducha y el lavado es salada. Con lo que para un día te haces el apaño, más imposible estar lavándose el pelo o los dientes con agua salada..

2026-01-15 • via Nuitee
B
Bogdan • extended_group • ro
6
Pros:

Beach bar and friendly staff

Cons:

Noise from the bar in the jungle side

2026-01-15 • via Nuitee
C
Camille • couple • ca
5
Do not stay here
Pros:

Price and staff were the only good thing about this hotel

Cons:

Long list:
- the room smelt so bad like sewage. I believe coming from the drain. Turning on the a/c helped but didnt fully take away the smell
- shower and tap water was salty
- ZERO sound proofing at all. I can hear the neighbours conversation as if they were in our room. This might be due to the fact that the ceiling is kind of corrugated creating gaps where the ceiling and the wall meets
- to add to the no sound proof, the neighbouring store blasting music all day until about 10pm. Thankfully it was good music atleast lol
- we went to the beach area of the hotel and were told that even as guest had a minimum spend to use their beanbags/beds. This is just ridiculous, guests shouldnt have to pay for that. Other hotels do not charge their guests to use the sunbeds
- there was a pool as well but no beds or chairs around
- power from the city went out at 11am. I wasnt feeling well so i was just staying in trying to sleep but couldnt cause the room got way too hot by 12pm. We were told that if the power doesnt come back on soon they will turn on their backup generator. The power did not come back on until about 7:30pm. Either city power or generator. But thats over 8hrs of no power. The hotel should have turned the generator on within 2-3hrs of no power.

I rarely write bad reviews except when it is REAALLLY bad. And this was bad. Having to smell the sewage gas snell for 7 days... our nose did not adjust to it lol.

2026-01-14 • via Nuitee
A
Amanda • couple • se
8
Pros:

The guy in the reception was awesome!

2026-01-13 • via Nuitee
H
HERNAN • couple • es
10
2026-01-12 • via Nuitee
M
Mathew • couple • nz
9
Overall enjoyed our stay, but would have appreciated more transparency on costs to use facilities.
Pros:

We really loved the intimate set up of this hotel, the beach bar provides great drinks, delicious food (the fish tacos were probably the best tacos we have ever had) and cabanas area are nicely spaced out so that you have a lovely sense of privacy and space! (Something that other beach club areas didn’t really achieve).

Cons:

On the first day that we arrived, we were offered a cabana at no cost / no minimum spend requirement. This was our understanding that, as guests, we have free access to all the hotels facilities. However, on another day, we were quoted $3000MXN for its use by the bar staff. When we queried the cost at reception, we were told guests pay $2000MXN with no further explanation as to why the first day we didn’t pay anything or why the bar staff were charging us another amount. What we also found interesting is that we overheard non-guests being charged 1000MXN for the cabanas..this experience was a bit disappointing, as we were really loving our stay at this accommodation until this happened.

Our feedback is that there needs to be more clarity and consistency on costs charged to guests - just be up front on costs so there is no unnecessary back and forth which creates distrust and spoils the experience.

2026-01-11 • via Nuitee
S
Sarah-Anne • solo_traveller • ca
2
Disappointing and wish I could get a refund
Pros:

The massage was good

Cons:

The shower was cold, there was music blasting next door till 1 am every night, the wait staff at the restaurant were extremely rude and aggressive, they gave me different prices for everything

2026-01-10 • via Nuitee
V
Veronica • family_with_children • mx
7
2026-01-10 • via Nuitee