RedDoorz at Winter Hotel Araneta

Insect inside the room

Overall- no swimming pool and the tv is not smart with very poor signal even though we are just watching news

Restroom

Stingy staff

1. We were on our way to the hotel and wanted to ask for parking details, I tried reaching out to the hotel thru phone and email and chat. However, I never received a response.
2. We tried to order food thru in room dining. So, we called the phone number provided. Someone's already taking the order when she suddenly stopped responding to me(she started talking to someone). Then, when she talked back, she told me that the kitchen was already closed. I was very disappointed. I hoped that they had told me from the beginning that their kitchen had already closed.
3. We ordered food thru Grab. However, utensils were not provided by the Grab partner. So we asked if they have utensils we can borrow. The person in the lobby told us that it costs 50.00 for a pair of spoon and fork. TAKE NOTE, we are just borrowing it.
4. Eventually, while we were in the room, we called the front desk for a pair of utensils. But the person at the front desk told us to talk to the kitchen instead. So we called the kitchen, but the person in the kitchen told us to call the front desk instead because the person who answered the phone was the laundryman. I called the front desk again to ask for the fork and spoon. In my dismay, the woman at the front desk starts to make an argument that it's not their duty. So I was so annoyed and started to become impatient, not knowing who should be the right person I could talk with for just the spoon and fork.
5. Last night, upon checking in, I mentioned to the front desk that I am requesting an OFFICIAL RECEIPT but she told me that the O.R. will be given upon check out. So when we were checking out, I was asking the front desk , however, she said that she CAN NOT issue an O.R. because of their policy.
6. The room;

- Bathroom is not clean thoroughly. The compartment under the mirror seems like it was never cleaned for ages. White water marks are thick and dry.
- Bathroom door is broken. The door knob is missing and wrecked.

hindi malinis ang room, walang enough na socket. we can't used the socket flug..

The building is old and needs to be refurbished.

I can't smoke inside the room or even at the Comfort Room.
The door of the CR is damaged it created sounds while closing.
The Comfort Room is not comfortable because the tiles are bad, it is separating from the ground and the grooves look untidy to the feet. you need to wear slippers
The elevator is faulty it takes you 5 minutes sometimes to ride.
Wifi is faulty and slow.