Enchantment

Exceptional experience

Location

My best friend and I spent our 50th birthdays at Enchantment in Sedona. The good:The property and location is unmatched. Gorgeous. Spiritual. Well maintained. Relaxing. The spa is out of this world nice. The beds are super comfortable. The amenities are plentiful. It smells like heaven. You can walk/hike/play tennis/swim/paint/draw/relax. All lovely. Areas for improvement: There is a disconnect between the very high level service presented by the valet, within the spa, the restaurants and the cleaning staff and then the behavior/attentiveness of the check in team and the concierge (strangely enough). They didn't seem to know our itinerary and essentially told us to 'check our email' when we had questions. We noted (everywhere) that we were there for a big birthday celebration and nothing was ever acknowledged/done with that. Which is fine but - why ask if you are celebrating something? It seems some staff are on constant watch for a famous person-sighting and when you are not famous their attention veers elsewhere. Service culture wise things were disjointed. The most problematic part of the stay was that you can hear EVERYTHING between two casitas. Everything. Unless this is remedied I would not chose Enchantment for a romantic get away because there is no privacy whatsoever between adjoining lodging spaces which is such a strange situation because otherwise this place feels like a restful sanctuary.

We thoroughly enjoyed our 4 night stay at Enchantment. We had delicious meals at Che au Chi and Tii Gavo and enjoyed sunny afternoons at the pool. The hiking and the golf in the Sedona area in late October was absolutely astonishing.

This is the most magical place on earth. The staff is insanely hospitable and welcoming. The energy there is unlike any other. Highly recco.

Truly an oasis in Boynton Canyon. Close enough to downtown Sedona yet tucked away so you can enjoy all the quiet time you look for. The hiking trails are incredible. The scenery is stunning! After a few hours hiking you can enjoy the pool or Spa. Take in some tennis or pickle ball. Or just relax on the grounds with your favorite book.

I stayed at The Enchantment for 4 nights with a friend and had a wonderful time! The location is great, with Red Rock views all around you and steps away from great hikes. It is a 20 minute drive to town so keep that in mind. Would've been nice to have pool service, but apparently they stopped pool service the beginning of October. There were plenty of people at the pool so it seems like it would've been worth it for the resort to offer that up. The trail house is great for activity option. We had Bill as our guide on a hike and he was great! All in all I would definitely stay here again.

We truly enjoyed our stay at Enchantment. The beauty of the canyon setting and the access to trails are unparalleled. We also loved working with the invaluable staff at the Trail House. We took a day trip to the Grand Canyon with a guide who was not only knowledgeable but delightfully entertaining along the way. In addition, we had a few pickleball lessons with the pro, who accomplished more in 3 lessons than any other professional. He and the tennis pro were also very accommodating by playing a few matches with us. Finally, my massage therapist did an excellent job at Mii Amo. Her Intention Aroma Therapy massage was spot on.
Unfortunately, there were a few things that could be improved upon. Upon arrival, the front desk staff did not greet us with a warm welcome. They had a welcome packet ready for another guest, called us by the wrong name, and treated us as if we were valued guests. We booked a Jr Suite for a week with the promise of a potential upgrade. The Jr. Suite we were initially assigned was dark, smelled of mildew, and had a nonexistent view -- it was slightly below ground, looking into a parking lot and the back of the Trailhouse.
Additionally, we arrived at 4:30, which wasn't late, but we were informed that no other rooms were available. After talking with the manager, we were given a slightly better room but had to wait for it to be cleaned. The impression given by the front desk team was that we were subpar guests, which should never happen to any guest.

It was a lovely experience at Enchantment Spa. The grounds are gorgeous, and the people are very kind. There were minimal other guests, so it was quiet and easy to get around.

Beautiful resort and location. Staff was helpful and attentive We will definitely be back. Great couple reset. We can’t wait to return. Much easier if you have a car if you plan on off property hikes, dining and shopping.

The beauty

Great resort to stay at with wonderful staff and hospitality. The dinners were phenomenal, the atmosphere was breathtaking and the conference space was so welcoming. I would absolutely come back!

The service here is top-notch and we had a wonderful experience. The mix of activities and relaxation was one of kind. And you couldn’t ask for a more beautiful setting. Also loved the eco-conscious mindset of the resort.

My wife and I visited Sedona for the first time for our 25th wedding anniversary. This is the most expensive hotel I’ve ever booked. I would put it in the same class as The Broadmoor and Sundance (if you’ve stayed there) but I find it to be more intimate, peaceful and serene. The casitas are very nice (I was worried because some had called them dated but I did not feel that way) and they all have an amazing view. We did two beautiful hikes, some yoga, stargazing, ate at the restaurants and sat at the pool. I love the wellness focus with the fitness, hiking, fresh juices and smoothies, etc. The views are spectacular- I never got tired of staring at the canyon walls (and I live in Colorado). Overall very expensive but totally worth it. So, so relaxing.

Enchantment is in the most beautiful location and the grounds are well maintained. Beyond the location, the resort is lacking the service, food, and high end finishes of a five star resort even though it costs five star prices. Both of the restaurants are overpriced and serve bland, poorly prepared food with very limited menu items. The rooms are dated and lack high end finishes. The shower is similar to what you'd see in a three star hotel. And the staff is not very attentive- no bar or food service during the evening at the pool--very long wait times for a golf cart. Not great.

Amazing experience - great resort, ample restaurants and activities, utilized mii amo a lot as well, would go back. staff was accommodating and friendly.

Loved the "golf carts" making travel around the resort much easier. All your staff was superb.
The views are breath taking.

Staff within the facility and restaurant staff excellent.