Trademark Hotel

Hotels
Independent
8.8 (339 reviews)
Village Market, Limuru Road, Gigiri, Nairobi, Nairobi County, 00621 , Nairobi , KE

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Free bicycles on site
Arcade/game room
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful setting
Cons:
None mentioned

Categories

Cleanliness
8.65
Rooms were consistently clean and well-maintained.
Service
9.12
The staff was friendly, attentive, and accommodating throughout the stay.
Location
8.85
Conveniently located near good restaurants and shopping venues.
Room Quality
8.61
Stylish, spacious, and quiet rooms contributing to comfort.
Amenities
8.83
Modern amenities including a wonderful rooftop cocktail bar and pool.
Value for Money
8.6
Good value considering the service and amenities provided.
Food and Beverage
8.75
Excellent food options available, with notable mentions of specific dishes.
Overall Experience
9.02
Overall, a highly positive and recommended experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:47

Property Description

Experience unparalleled comfort and luxury at Trademark Hotel, your oasis in the heart of Nairobi.

Relaxation and Wellness: Indulge in rejuvenation at our spa, offering an array of massages, body treatments, and facials designed to refresh your mind and body.

Dining Delights: Satisfy your culinary cravings at Harvest, our on-site restaurant featuring a bar/lounge, or grab a coffee while enjoying our buffet breakfast served daily.

Business and Leisure: With complimentary Wi-Fi and a 24-hour business center, stay connected while impressing clients in our spacious conference facilities. When you’re ready to unwind, take a dip in the outdoor pool or challenge your friends in the arcade/game room.

Make unforgettable memories at Trademark Hotel – your luxurious getaway awaits! Book now to secure your relaxing stay.

Important information:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-in is available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 339 reviews
Cleanliness: 8.65
Service: 9.12
Location: 8.85
Room Quality: 8.61
Amenities: 8.83
Value for Money: 8.6
Food and Beverage: 8.75
Overall Experience: 9.02
S
shannetc2026 Family
10
Great stay
Pros:

We were on holiday and Miss Cameline at Guest Remations really took good care of us. The hotel is beautiful near a nice village market mall. I will definitely be back soon

2026-01-03 via Tripadvisor
2
239tyrikm Solo travel
10
Polite, Friendly, Comfortable, Clean, Modern & great amenities!
Pros:

I had a great stay at Trademark Hotel in Nairobi. The hotel is modern, clean, and very well maintained, with a calm and professional atmosphere from the moment you arrive. The staff were consistently friendly, attentive, and accommodating, always willing to help and make sure my stay was comfortable. The rooms are stylish, spacious, and quiet, with excellent housekeeping and comfortable beds. I also appreciated the location—it’s convenient, secure, and close to good restaurants and amenities. Overall, Trademark Hotel offers a high level of service and comfort, and I would definitely recommend it to anyone visiting Nairobi for business or leisure. I look forward to staying here again.

2025-12-29 via Tripadvisor
T
tavarac2025 Family
10
Amazing experience
Pros:

My stay at the Trademark was amazing. They were extremely accommodating and the staff was friendly! The rooms were clean and the decor was pretty... I would definitely stay again!

2025-12-24 via Tripadvisor
E
Explore53733913953 Solo travel Msambweni, Coast Province
10
I needed some me-time/rest while being sure of top restaurants and shopping without having to take a taxi or uber….
Pros:

I needed some me-time/rest while being sure of top restaurants and shopping without having to take a taxi or uber….and I really found what I was looking for: try the beef brisket at Harvest at the 2nd floor, a really good restaurant part of the hotel. In the evening I went to the rooftop where they have an amazing cocktail bar, all just accessible with one & the same elevator.
Special Thank you to all the staff to made me feel just home away from home. 🙏🙏🙏

2025-12-23 via Tripadvisor
5
526oscark Business
10
Top tier. Jacinta understood her assignment!!!
Pros:

Jacinta was great. Her customer service skill is top notch. The service, food & overall atmosphere is great for business meetings. Would definitely set it up a second time round. My heartfelt gratitude for the courteous experience.

2025-12-16 via Tripadvisor
N
nancywD1029MA Business
8
A great experience
Pros:

I was with Tech change and I absolutely loved the hotel atmosphere and service.I was at the trademark in Village market.The staff are genuinely happy to work and this contributes to the warm feeling.I was served by Cynthia Ndegwa and peninah for Lunch and it was such a holistic experience.

2025-12-08 via Tripadvisor
I
I9586PMmartinam Business
10
Excellent staff and guest relations, relaxed atmosphere, excellent facilities
Pros:

Very comfortable rooms, quiet , well equipe! Wonderful roof terrace and pool to swim!
The real add on is the Service and the staff, both excellent! I was sick, they discovered and they took great care of me spontaneously , guest relations excellent team! I even forgot something relevant to me and kindly they shipped very quickly to allow me to collect!
Absolutely to recommend!!!

2025-12-08 via Tripadvisor
C
Coastal45793985443 Business
10
Exceptional service
Pros:

We had our End Year Party at Trademark Hotel, We chose because of the nice ball room with ample space

The food was amazing so were the staff, Esther and Jessica really served us well with exceptional service.

We will be back here and definitely recommend others to host their events here

2025-12-06 via Tripadvisor
D
davekH4196CV Business
10
Exception service
Pros:

Cynthia ndegwa's service was exceptional. At the thigiri garden event, Cynthia made us feel very much at home and catered to us unreservedly.

2025-12-06 via Tripadvisor
M
malkiat2024 Solo travel
10
Inside Out Dinner
Pros:

It was a lovely place; convenient access and the food was amazing especially the fruit☺️I was here for the Brand Vision workshop. Thank you Faith and Ogutu for taking care of us

2025-12-06 via Tripadvisor
T
Trip02757382612 Business
10
Excellent service
Pros:

Thank you for an awesome service. Friendly staff, clean conference room, excellent food. Shout out to Julius ,Ogutu, Jessica. Asanteni sana see you soon!

2025-12-06 via Tripadvisor
6
636milkaw Business
10
Trademark visit
Pros:

The service was good from meshack mutinda ,ngala,akuru,i will visit again for more business the food was good and legit.

2025-12-06 via Tripadvisor
K
keepingupwithd2025 Business
8
Good service
Pros:

The service of Meshack mutinda is good
And I enjoyed it 'ngala also helped alot I .its a kind pressure and request to promote the guys

2025-12-06 via Tripadvisor
J
j0ylynew Business
10
Trademark experience
Pros:

The best ever,I like it served well by meshack mutinda and ngala,the atmosphere was good ,and good customer service, I will visit again

2025-12-06 via Tripadvisor
A
arnoldo358 Business
10
Great staff
Pros:

Milca was exceptionally kind and really helpful. She provided swift assistance and always wore a smile, she definitely elevated my experience. Good job!

2025-12-05 via Tripadvisor
M
mrb771 Business
8
Great Service
Pros:

Very professional and organized; shout out to Joshua & Walunbengo for going above and beyond. Will definitely come back soon

2025-12-05 via Tripadvisor
7
79njeriw Business
10
Dec 2025
Pros:

Great service, clean hotel, tasty food, very helpful staff, Walubengo was especially polite and provided great service and assistance. I would recommend the service

2025-12-05 via Tripadvisor
A
Ambassador635532 Business
10
Great ambience and services
Pros:

Excellent ambience and services. The food quality and diversity is great. Jessica was awesome- she had great attention to detail.

2025-12-05 via Tripadvisor
K
kamaund Business
10
I loved the professionalism and their attention to details in regards to customer service.
Pros:

I had a truly great experience, and I am impressed by the level of service I received. From the moment I arrived, everything was handled with professionalism, warmth, and genuine care. In particular, I want to appreciate and mention Riziki and Peninah, who went above and beyond to ensure that my stay at the Hotel was memorable.

2025-12-05 via Tripadvisor
H
Hihatsandhelmets Business
10
Trademark has defined the art of service and hospitality for me this week.
Pros:

Splendid service team and security was top notch.
Please give my regards to Faith W., Elizabeth, Pauline and Jessicah. They really made our meals and sessions awesome.

I'd come again for the food and the ambience

2025-12-05 via Tripadvisor