ibis Styles Medan Pattimura

Hotels
•
ibis Styles
8.6 (207 reviews)
Jalan Pattimura No 442 Kelurahan Darat Kecamatan Medan Baru , Medan , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.85
Reports of stinky pillows and itchy sheets.
Service
9.85
Incredibly helpful and kind staff; warm welcome.
Location
9.35
Good central location, appreciated by guests.
Room Quality
8.35
Spacious rooms, though some mentioned rooms being outdated.
Amenities
8.35
Decent amenities with nice bathroom and complimentary drinks, though breakfast could improve.
Value for Money
8.35
Great value for a clean and well-appointed place to stay.
Food and Beverage
7.85
Breakfast had limited options and some complaints about quality.
Overall Experience
8.85
Generally positive experiences with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:24

Property Description

Convenient Location and Modern Amenities

Located near popular attractions, ibis Styles Medan Pattimura offers a comfortable stay with an indoor pool, fitness centre, and kids' club. Guests can enjoy American cuisine at the on-site restaurant and unwind at the bar.

Comfortable Rooms and Excellent Services

Each room is equipped with modern amenities like a kettle, air conditioning, safety deposit box, and a flat-screen TV. The multilingual staff at the reception and business centre ensure a seamless stay for guests.

Easy Access to Transportation and Airport Shuttle Service

With Medan Train Station nearby and a paid airport shuttle service, guests can easily explore the city and travel to and from Kualanamu International Airport. Book your stay at ibis Styles Medan Pattimura for a convenient and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 15 years old stay for Rp 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 207 reviews
Cleanliness: 7.85
Service: 9.85
Location: 9.35
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.85
M
Melda • family_with_children • id
8
Pros:

Lokasi strategis. Kamar nyaman

Cons:

Makanannya kurang lengkap. Bnyak yg tidak di readykan

2026-03-04 • via Nuitee
K
Khairul • family_with_children • my
7
2026-03-01 • via Nuitee
A
Aizad • family_with_children • my
10
2026-02-23 • via Nuitee
D
Doraim • solo_traveller • us
10
Pros:

My fav place to stay in Medan. Always have such pleasant time. Nothing to complain about. Thank you!

2026-02-11 • via Nuitee
R
Rao • solo_traveller • id
2
A stressful and disappointing stay marked by unprofessional staff behavior and lack of guest safety.
Pros:

The hotel location is convenient, and the room booking process has always been smooth and normal. I personally, as well as my friend, have stayed at this hotel multiple times in the past and never faced any issues before this incident. Our previous experiences were always fine, which is why this situation was even more disappointing.

Cons:

One night at around 11:30 PM, we planned to go out together. One of our friends, who was staying at the Ibis Hotel and is a heart patient, informed us that he needed to return to his room to take his medicine and would come back within 20 minutes. After he went to the hotel, he suddenly became unreachable and went offline. Considering his medical condition, we became genuinely worried about his health and safety. We immediately went to the hotel reception and politely requested the staff to confirm his well-being by calling his room.

Instead of assisting us, the receptionist behaved irresponsibly and unprofessionally. He provided false information, claiming that our friend had been inside the hotel since 10:00 PM, which was clearly untrue as he was with us outside until 11:30 PM. Despite being informed about a possible medical concern, the receptionist refused to call the guest’s room and responded rudely, showing no empathy or sense of responsibility.

The situation became even more disturbing due to the behavior of a staff member named Bea. She sent a direct WhatsApp message to our friend stating, “Some mad people came to our hotel asking about you. Do you need security?” This message was highly inappropriate, disrespectful, and misleading. It misrepresented us and escalated the situation unnecessarily.

More concerning is the fact that a hotel staff member was directly contacting a guest on personal WhatsApp, which raises serious questions about professional boundaries, data privacy, and staff conduct. Hotel employees should never engage guests through personal messaging platforms unless strictly required for official purposes and approved by hotel policy. This behavior felt intrusive and unprofessional.

Our concern was purely about health and safety. Our friend is a heart patient, and the staff ignored a simple request to call his room, showing a serious lack of care for guest welfare.

2026-01-24 • via Nuitee
D
David • family_with_children • gb
10
A great stay
Pros:

Everyone was so helpful and happy. Nothing was too much trouble. Bed comfortable, the room was big, the shower was good, and the coffee was supplied. Pool was clean.

Cons:

There was traffic noise but after 23-00 it went quiet. The pool was cool but once in I didn't notice.

2026-01-14 • via Nuitee
D
Doraim • couple • us
10
Always perfect.
Pros:

Location

Cons:

None

2026-01-01 • via Nuitee
K
Khan • couple • bn
7
A great place!
Pros:

The staff were incredibly helpful and kind. They didn’t treat you as just another guest.

Cons:

The shower water didn’t go down until I lifted the cap on the floor.

2025-12-27 • via Nuitee
I
irna • family_with_children • id
10
2025-12-13 • via Nuitee
A
Andreas • couple • ch
8
Für ein oder zwei Nächte völlig in Ordnung
Pros:

Gute Lage, gemütliche Zimmer , gute Klimaanlage
Freundliche Mitarbeiter

Cons:

Früstücksraum zu kein
Keine brauchbare Kaffeemaachine beim Früshstück

2025-12-03 • via Nuitee
H
Hafizhan • family_with_children • sg
10
2025-11-28 • via Nuitee
D
Daan • couple • nl
10
2025-10-25 • via Nuitee
N
Noorasliza • couple • my
8
2025-10-16 • via Nuitee
M
Mohd Nasir • family_with_children • my
8
2025-09-20 • via Nuitee
T
TAN • couple • fr
5
Cons:

Hôtel pas entretenu, très vieillissant.
Rapport qualité prix beaucoup trop cher

2025-09-19 • via Nuitee
R
Roman • solo_traveller • ru
10
2025-09-18 • via Nuitee
H
Hafizhan • extended_group • sg
8
Great place to stay.
Pros:

Bathroom was great. Beds were comfy. There's a safe so you can store important items. They provide complimentary drinks in the lobby.

Cons:

Breakfast could have more options. Operation hours could be an hour longer.

2025-09-14 • via Nuitee
J
John • family
10
Pros:

There is elegance in simplicity, and kind staff make every task easier.

2025-08-15 • via Nuitee
N
Norlela Suryani • family_with_children • my
4
Pros:

The room spacious.

Cons:

Stinky pillow and sheets feel itchy

2025-08-12 • via Nuitee
D
DrDouglas1971 • NONE • gb
8
Great Staff and Great Value - Highly Recommended!
Pros:

As the 2nd Accor property in Medan I thought I would stay at my first IBIS for a couple of nights.

The welcome was warm and staff throughout were helpful and courteous.

My room was right at the end of the corridor, as I had politely requested and ensured a quiet stay.

The decor was modern and exactly as it looked on the website. There was everything you could wish for in terms of desk, comfy chair, tea and coffee etc. You are not paying for luxuries after all.

Wifi was responsive and reliable in both the room and common areas.

The only improvement I would make were the pillows were very, very soft and offered no support. I did have a very sore neck waking up!

Breakfast was fine but we didn’t return after our first visit; just not for us.

All in all it offered a clean and nicely appointed place to stay, at a great price.

2025-08-08 • via Tripadvisor