HOTEL GLACIARES

Hotels
8.6 (200 reviews)
Hermann Eberhard 104 , Puerto Natales , cl

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Car hire
Packed lunches
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Clean environment
Cons:
Issues with cleanliness
Room size complaints
Heating control problems

Categories

Cleanliness
7.99
Several reviews mentioned issues with cleanliness, including dirty bathroom floors and stained comforters.
Service
9.16
Generally, the staff received high praise for their friendliness and service.
Location
9.2
Many reviews highlighted the great location, central and convenient for exploring the city.
Room Quality
7.65
Complaints about room size and allocation of sub-par rooms were noted.
Amenities
8.68
Amenities like breakfast received positive mentions, although some items could improve.
Value for Money
8.64
Most reviews suggest it offers good value for the price considering the central location.
Food and Beverage
8.69
Breakfast options were generally well-received and are considered a plus.
Overall Experience
8.76
Despite some negative points, the overall experience was viewed positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:55

Property Description

Convenient Location
Situated in Puerto Natales, HOTEL GLACIARES is within close proximity to key attractions such as Puerto Natales Bus Station and Municipal Museum of History, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
Guests can enjoy a comfortable stay in our 3-star hotel, with amenities including a shared lounge, free WiFi, and free private parking. Each room is equipped with a flat-screen TV, ensuring entertainment and relaxation during your visit.

Exceptional Services
With a 24-hour front desk, concierge service, airport transfers, and car rental service, HOTEL GLACIARES goes above and beyond to cater to the needs of our guests, promising a seamless and enjoyable stay.

Book your stay at HOTEL GLACIARES now for a memorable experience in Puerto Natales!

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.6
Based on 200 reviews
Cleanliness: 7.99
Service: 9.16
Location: 9.2
Room Quality: 7.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.76
D
Diana • solo_traveller • cr
10
Hotel acogedor con desayuno delicioso.
Pros:

Instalaciones amplias, limpias muy cómodas y el personal muy amable y cordial. El desayuno rico y abundante.

Cons:

Todo estuvo perfecto... No hay queja

2026-04-24 • via Nuitee
E
Ester • solo_traveller • dk
10
Dejligt hotel !!
Pros:

Dejligt sted , godt værelse , tæt på center men heldigvis ikke midt !
Meget søde hjælpsomme personale super morgenmad!

Cons:

Alt godt

2026-04-24 • via Nuitee
T
Trailseeker • extended_group • gb
6
Great location and decent breakfast
Pros:

Good location, just one block from the waterfront, which makes it convenient for walking around. Breakfast was acceptable, but nothing special. The staff were friendly and happy to store luggage for several days without any issue.

Cons:

This was our third stay here, but this time it was disappointing. The bedding was dirty, with what looked like blood stains on both beds and hair around the pillows, suggesting it may not have been changed after the previous guests. Unfortunately, we only realised this at midnight when going to bed, so it was too late to complain or request cleaning.

2026-04-17 • via Nuitee
D
Daniela • extended_group • cl
6
Pros:

Ubicacion, limpieza, personal, desayuno.

Cons:

Todo bien, excepto que sono toda la noche un ruido en el baño que nos incomodaba.

2026-04-16 • via Nuitee
W
Weronika • solo_traveller • ae
9
Pros:

Very nice hotel on the older side but rooms are comfortable and very warm. Staff is extremely helpful and kind, will accommodate requests, breakfast is decent. Easy to get everywhere just walking

Cons:

A bit old but it's not an issue

2026-04-16 • via Nuitee
R
Rodriguez • family_with_children • cl
10
Buenisima
Pros:

Super bueno

Cons:

La ubicación de mi habitación daba con la ventana y eso me descoloco un poco pero bien

2026-04-15 • via Nuitee
M
Mónica • extended_group • pt
8
2026-04-11 • via Nuitee
T
Thomas • couple • at
7
2026-04-11 • via Nuitee
D
Daniela • extended_group • ar
10
2026-04-10 • via Nuitee
A
Antonio • solo_traveller • es
7
Pros:

Ubicació

Cons:

Requiere reforma las habitaciones

2026-04-10 • via Nuitee
J
Jérémy • extended_group • fr
10
2026-04-09 • via Nuitee
B
Bernadette • solo_traveller • fr
10
Excellent séjour
Pros:

Confort,gentillesse du personnel, l’emplacement, le petit déjeuner et le rapport qualité / prix

Cons:

Équipements un peu vieillots

2026-04-06 • via Nuitee
S
Sarah-Maude • extended_group • ca
10
Parfait pour ce qu’on voulait!
Pros:

Petit-déjeuner complet, moins d’options chaudes qu’espérées, mais logique en pensant aux logistiques.

Cons:

Nous comptions sur la présence d’un mini-fridge dans la chambre. Heureusement le personnel nous a laissé en utiliser un commun.

2026-04-06 • via Nuitee
P
Pablo • couple • cl
10
Pros:

Excelente desayuno!

2026-04-06 • via Nuitee
M
Manuela • family_with_children • cl
10
Pros:

Desayuno completo y buena ubicación

2026-04-06 • via Nuitee
J
John • couple • gb
8
2026-04-05 • via Nuitee
L
Libia • couple • pr
10
Clean room, good location, friendly staff, good breakfast
Pros:

Clean, good location, and friendly staff 💕

2026-04-04 • via Nuitee
A
Andrea Maria • solo_traveller • de
7
Pros:

Sehr alte etwas herunter gekommene Zimmer und auch direkt an der Straße sehr laut und hellhörig. Die Wasserleitungen waren so laut, dass ich bei jeder Spülung des Nachbarn wach geworden bin.
Das Frühstück war sehr gut und auch vielseitig und man konnte schon um 6.30 zum frühstücken kommen. War für die Ausflüge sehr gut, da sie meistens sehr früh begannen.

Cons:

Es war sehr laut und abgewohnt

2026-04-02 • via Nuitee
E
Ester • solo_traveller • dk
9
Super sted at bo i Puerto Natales !
Pros:

Søde hjælpsomme personaler ! Godt værelse seng ect ,super morgenmad tæt på tabsa færgen

2026-03-31 • via Nuitee
E
ENRIQUE • couple • es
8
2026-03-30 • via Nuitee