Hilton Franklin Cool Springs

Hotels
•
Hilton Hotels & Resorts
9.1 (423 reviews)
601 Corporate Centre Drive , Franklin , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and modern
Friendly staff
Comfortable rooms
Good location
Cons:
Old peloton bike
Limited breakfast variety

Categories

Cleanliness
8.93
The reviews mention the room was clean and well laid out.
Service
9.9
The front desk ladies were excellent and staff were friendly and welcoming.
Location
9.44
Located conveniently off the interstate and close to shopping and restaurants.
Room Quality
9.39
The rooms were described as comfortable, clean, spacious, and quiet.
Amenities
8.92
Good amenities but the gym's peloton bike is old and in need of an upgrade.
Value for Money
8.88
Standard quality for this hotel tier.
Food and Beverage
7.93
Limited variety of food for breakfast; offerings were always the same.
Overall Experience
9.4
Guests had an exceptional experience and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:20

Property Description

Luxurious Amenities
Experience a 4-star stay at Hilton Franklin Cool Springs with a seasonal outdoor pool, fitness center, and a stylish shared lounge.

Culinary Delights
Indulge in American and Pizza cuisine at the on-site restaurant, and sip on cocktails at the trendy bar for a delightful dining experience.

Convenience and Comfort
Relax in air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and plush bedding. Plus, with a business center available, your stay is both convenient and comfortable.

Book now at Hilton Franklin Cool Springs for a luxurious and convenient stay near popular Nashville attractions!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Nov 13, 2025 until Wed, Apr 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

9.1
Based on 423 reviews
Cleanliness: 8.93
Service: 9.9
Location: 9.44
Room Quality: 9.39
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 7.93
Overall Experience: 9.4
W
Wauleua • extended_group • us
10
2026-01-20 • via Nuitee
T
terrie • extended_group • us
9
2026-01-19 • via Nuitee
D
Diane • extended_group • us
8
It felt like a very modern, classy version of home.
Pros:

All the staff were super friendly, welcoming, and happy to see you. The breakfast buffet was worth the little upcharge on the room rate.

2026-01-19 • via Nuitee
S
Steven • couple • us
8
We felt safe, staff was great, rooms were pretty comfortable.
Cons:

My reservation through Expedia was not filed with the property. Fortunately, the manager was able to get us a room.

2026-01-19 • via Nuitee
M
Marina • extended_group • gt
10
Extraordinaria
Pros:

Todo

Cons:

Nada, todo perfecto

2026-01-15 • via Nuitee
P
Patricia • solo_traveller • us
8
2026-01-15 • via Nuitee
K
Katelyn • couple • us
10
2026-01-07 • via Nuitee
B
Baird • couple • us
10
2026-01-02 • via Nuitee
K
KimAnne • family_with_children • us
10
2025-12-24 • via Nuitee
A
Ahmadu • family_with_children • us
8
Pros:

It was clean, modern, the ladies at the front desk were excellent and it was very comfortable. Also liked that there was a gym.

Cons:

The peloton bike is old. I wish they had a newer version or more than one. There were a couple of us that lined up to use it. Also I wish there was more a of a variety of food for breakfast. We were there for four days and the offerings were always the same

2025-12-06 • via Nuitee
M
Marilyn • solo_traveller • us
10
A PERFECT stay. The accommodations were excellent.
Pros:

It was great!

2025-11-19 • via Nuitee
C
Christine • couple • us
8
2025-11-18 • via Nuitee
I
isabellacN4640GT • Family
10
A great hotel choice in the Franklin/Nashville area
Pros:

My mom and I stayed here on a recent trip to visit friends in the area and had an exceptional experience. The hotel itself has everything you would need/expect and is spacious and updated. The staff were so friendly and welcoming and our room was extremely comfortable, clean and quiet. We would definitely return!

2025-11-15 • via Tripadvisor
T
Twiss • couple • us
10
Honeymoon
Pros:

Great friendly staff location off the interstate was very convenient beautiful Franklin Tennessee cool springs. Had lots of shopping venues and restaurants very close location to the hotel. The room was well laid out and clean very comfortable. Bar was a fun time after check in.

Cons:

None

2025-11-08 • via Nuitee
E
Edward • extended_group • us
10
Very good
Pros:

Nice ambiance and cozy vibes!

2025-11-03 • via Nuitee
A
April • couple • us
1
Pros:

We had an extremely unfortunate check in experience. We booked through Booking.com and when we arrived at the property at 5pm on 10/17, we were told that our reservation had been cancelled (it was still showing as very much active in my Booking app and I had a confirmation email from less than 24 hours prior, which I showed them) and that they were sold out and had no other room to offer us. After a good deal of back and forth, my husband and I were forced to leave and find alternate accommodations. This took us two hours, since the majority of hotels were booked in the area due to the football games, concerts and other events happening. Finally, we got the last room at The Conrad, in Nashville, 30 minutes away. McKayla at the front desk tried to help us find alternate accommodations but kept coming up with Hampton Inns and Marriots. We booked a 4 star hotel for a reason. She called the Conrad and got me a rate of $675/nt which at triple the cost of Cool Springs, was no bargain. I booked The Conrad myself through Amex and got a rate of $444. We wound up having a lovely time at The Conrad, where the staff couldn't have been more apologetic as to what happened to us at Cool Springs. I put in several calls to a manager at Cool Springs but 5 days later and still no phone call back. Terrible customer service, terrible communication and a terrible excuse for overbooking their hotel and booting us to the curb. Will never recommend this property.

Cons:

We had an extremely unfortunate check in experience. We booked through Booking.com and when we arrived at the property at 5pm on 10/17, we were told that our reservation had been cancelled (it was still showing as very much active in my Booking app and I had a confirmation email from less than 24 hours prior, which I showed them) and that they were sold out and had no other room to offer us. After a good deal of back and forth, my husband and I were forced to leave and find alternate accommodations. This took us two hours, since the majority of hotels were booked in the area due to the football games, concerts and other events happening. Finally, we got the last room at The Conrad, in Nashville, 30 minutes away. McKayla at the front desk tried to help us find alternate accommodations but kept coming up with Hampton Inns and Marriots. We booked a 4 star hotel for a reason. She called the Conrad and got me a rate of $675/nt which at triple the cost of Cool Springs, was no bargain. I booked The Conrad myself through Amex and got a rate of $444. We wound up having a lovely time at The Conrad, where the staff couldn't have been more apologetic as to what happened to us at Cool Springs. I put in several calls to a manager at Cool Springs but 5 days later and still no phone call back. Terrible customer service, terrible communication and a terrible excuse for overbooking their hotel and booting us to the curb. Will never recommend this property.

2025-10-21 • via Nuitee
P
Paolo • solo_traveller • ch
8
Pros:

Accogliente e tranquilla

Cons:

Servizio e rifacimento nelle camere (preparazione del letto) insoddisfacente x un hotel di quella fascia

2025-10-19 • via Nuitee
U
Undrea • couple • us
10
Excellent hotel
2025-10-18 • via Nuitee
M
Melody • couple • us
1
2025-10-13 • via Nuitee
F
FRANK
10
Pros:

N/A

2025-10-08 • via Nuitee