Tru By Hilton Syracuse-Camillus

Hotels
•
Tru by Hilton
8.4 (581 reviews)
116 Township Blvd. , Camillus , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Dirty rooms
Uncomfortable beds
Noisy guests

Categories

Cleanliness
7.23
Several reviews mentioned dirty rooms and hair in the showers, indicating cleanliness issues.
Service
9.7
Staff was consistently noted as friendly and responsive to issues, indicating strong service.
Location
9.24
Conveniently located near attractions, positively impacting location sentiment.
Room Quality
6.69
Negative feedback on room comfort and size, as well as cleanliness.
Amenities
9.22
Enjoyable amenities reported, particularly the sports complex and breakfast options.
Value for Money
7.18
Complaints about room cost and value, indicating dissatisfaction with price-to-quality ratio.
Food and Beverage
9.23
Breakfast received positive remarks for quality and variety.
Overall Experience
8.7
Mixed reviews with significant positives, but major issues in room quality and cancellation incident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:31

Property Description

Modern Accommodations
Tru By Hilton Syracuse-Camillus offers stylish and comfortable rooms equipped with a desk, flat-screen TV, and free WiFi. Each room features modern amenities and a private bathroom, ensuring a pleasant stay for every guest.

Convenient Facilities
This 3-star hotel provides a fitness centre, sun terrace, 24-hour front desk, shared lounge, and a business centre. Whether you are looking to stay active, relax outdoors, or attend to work matters, the hotel has you covered with its range of convenient facilities.

Nearby Attractions
Located within close proximity to Destiny USA, Syracuse Regional Transportation Center, and other popular attractions, Tru By Hilton Syracuse-Camillus is the perfect choice for travelers looking to explore the area. Book your stay now and experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 581 reviews
Cleanliness: 7.23
Service: 9.7
Location: 9.24
Room Quality: 6.69
Amenities: 9.22
Value for Money: 7.18
Food and Beverage: 9.23
Overall Experience: 8.7
M
Morthland • couple • us
10
2026-04-08 • via Nuitee
V
Videa • family_with_children • us
2
Camillus Tru Hilton a Disaster
Pros:

Eggs are not fully cook. Sausages were not hot. Oatmeal is watery.

Cons:

I booked 2 queen bed and they gave me king bed. Front desk told me there are no rooms available except for king bed. The front desk is very rude and not very helpful. The first room they put us had bugs and we showed to front desk and put us to another room. Booking.com charged 194.19 but hotel charged $219. Overall Camillus area is a disaster Tru Hilton hotel. I stayed in another Tru Hilton at Syracuse last summer and service and hotel is way better. Manager has to train the front desk person as she was very rude at not helpful at all.

2026-04-06 • via Nuitee
T
Tammy • couple • us
9
Pros:

Clean and friendly

Cons:

No coffee maker or microwave in the room.

2026-04-04 • via Nuitee
D
Dodson • solo_traveller • ca
8
Overall ideal location for short break
Pros:

Good location, clean rooms, poor breakfast

2026-03-31 • via Nuitee
M
Munn • couple • us
7
It worked for the purpose of what we were in the area for
Pros:

The sports court was great, breakfast was good as well. The bed was terribly uncomfortable and even after only one night my back was in pain.

Cons:

The female desk agent was incredibly rude and off putting with any interaction. She has no business working with the public let alone a front desk agent in the hospitality industry

2026-03-24 • via Nuitee
J
Jasmine • couple • us
10
2026-03-23 • via Nuitee
W
Watson • family_with_children • us
9
2026-03-23 • via Nuitee
A
Alfred • couple • us
6
Too expensive. Can’t afford to visit our family and spend $630 dollars for 3 nights . That’s ridiculous. This isn’t a tr
Pros:

Fine

Cons:

Close to family.

2026-03-22 • via Nuitee
A
Anthony • family_with_children • us
3
Won’t be coming back
Pros:

Ok

Cons:

Your computer suck we had to wait very long to get checked in

2026-03-20 • via Nuitee
C
Charlene • couple • us
10
Great location. Breakfast needs help!
Pros:

Great location (we like to gas up at Costco first thing in the morning).

Cons:

Oatmeal was really glue-like... Too mushy. Need more vegan choices of food!

2026-03-16 • via Nuitee
F
Farrah • couple • us
3
2026-03-12 • via Nuitee
J
Jason • couple • us
9
2026-03-08 • via Nuitee
M
Madison • extended_group • us
10
2026-02-23 • via Nuitee
C
Charlene • couple • us
10
Pros:

Good location. Easy on and off for the tollroad and Costco.

2026-01-24 • via Nuitee
J
Jeneen • family_with_children • us
8
2026-01-20 • via Nuitee
R
Ruth • solo_traveller • us
9
2026-01-19 • via Nuitee
H
Howard • couple • us
5
Decent, but we will stay elsewhere next time we visit my family.
Pros:

Good location,fair breakfast

Cons:

A place to store clothes would have been beneficial-closet and a dresser. A real desk would have helped. An availability of local TV stations should have been provided or been easier to access.

2026-01-19 • via Nuitee
L
Laura • solo_traveller • us
9
I will stay there again due to its location
Pros:

Breakfast was ok, exercise room ok

Cons:

Pillows were not comfortable, spartan accommodations for luggage and personal items

2026-01-19 • via Nuitee
N
Nick • family_with_children • us
10
2026-01-19 • via Nuitee
T
Thomas • couple • us
4
2026-01-19 • via Nuitee