The Charter Hotel Seattle, Curio Collection By Hilton

We arrived at the front desk at 1am. We went to check in and after looking at my ID, we were told to wait a few minutes. The person working the front desk then literally left the building. Yup, grabbed her bag and walked out.

We were told by another couple sitting in the reception area that the lady that had just left had told them that the hotel was overbooked. McKenzie(sp) the valet then came to the desk and us and the other couple informed him that the front desk worker had taken her bag and left. McKenzie contacted the manager and told us that she would be on site in 20 minutes.

An hour later, the manager arrived. She assisted the couple waiting before us then assisted us. A verbal apology was given. However, while the room is nice except for a raisin on the bed that housekeeping staff didn’t see and stains on the bathroom wall, the placement on the 4th floor was horrendous. Opened the curtains to a beautiful view of a parking structure. On top of this, nothing else was offered for the hour long wait to check in. $25 resort fee waived? NOPE!! Complimentary meal at the restaurant offered? NOPE!! Oh wait, I did get a $25 discount at the restaurant to offset the resort fee…EVERYONE gets this offer upon check in.

I have 2 more nights left to stay here on this trip and if it weren’t for the fact that the hotel is close to the one my daughter is staying at, I would’ve gone somewhere else. Hopefully my daughter’s surprise engagement goes better than our experience at this hotel.

We traveled to Seattle for the FIFA World Cup and booked our stay through the American Express Platinum Hotel Collection for approximately $895.46 for two nights.
Upon arrival, we were greeted promptly. However, despite my requests—and my status as an Amex Platinum and Hilton Gold member—I was unable to secure a room upgrade or the requested top-floor room with a view due to 'lack of availability.' Shae checked us into a room on the 7th floor, but upon entering, we discovered a dirty pillowcase left on the table.
We were told to head back down to the front desk to get a new key, only to be moved to a room on the 6th floor—essentially a downgrade. The view from both rooms was limited to a garage and a side street.
Will I stay here again? Absolutely not. After discovering a dirty pillowcase, I expected the hotel to prioritize providing a significantly better room, yet they simply placed us on a lower floor. As an IHG Platinum member, I consistently receive better treatment and upgrades than I experienced here.
While this hotel is conveniently located near Pike Place Market, I will definitely read guest reviews before booking through the Amex Platinum Hotel Collection again.

Very clean. Nice room. Love the modern vibe.

Laney, Cevest AKA Chtnies and McKenzie have really made my valet experiences great there. Appreciate your kindness and cheerfulness every time I am in Seattle!

Right near the market and we could walk almost everywhere but the zoo.

Near restaurants, shopping area, Pike Market.

We stayed here for one night before departing on a cruise the next day, and happy we did. The hotel was clean, modern, and in an excellent downtown location. It was a very quick and easy walk to Pike Place Market, and the nearby monorail station made it easy to get over to the Space Needle.

What really stood out was the service. The staff was incredible and went above and beyond to help us get checked in early. As a Diamond member they explained my benefits and where to use them. The front desk also provided information on the best ways to get to the cruise port the following morning.

The rooms were comfortable and surprisingly spacious. We had four people in each room, but they never felt cramped. The bathrooms were the largest I’ve seen in a hotel, which made getting ready easier in the morning.

Overall, this was a fantastic stay and an ideal choice for downtown Seattle.

The front desk staff were amazing!

The accommodations was excellent.

tolle Lage, Nähe Pike Market

Great service, clean and comfortable.

The location is fantastic. Close to the Fish Market. The Fog (bar) was great with super views and great service.

I liked the room and the location.

The staff were so thoughtful and courteous, from the front desk to the valet to the lounge, and housekeeping was prompt when asked for a special request.

The location close to Pike Place Market and public transit was exceptional.

Location