Centro Westside by Rotana

Hotels
•
Rotana
8 (118 reviews)
Mahmutbey Mah Tasocagi Yolu Cd, No 39/c Bagcilar, Istanbul, TR, 34218 , Istanbul , TR
+90 212 953 50 00

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Facilities

Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Amazing hospitality
Great stay
Cons:
Location is far from everywhere

Categories

Cleanliness
7.08
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Service
8.55
The hospitality at Rotana is amazing.
Location
8.09
it was so far from everywhere
Room Quality
8.04
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Amenities
8.07
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Value for Money
8.03
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Food and Beverage
8.08
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Overall Experience
8.05
Great stay and positive overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:31

Property Description

Experience a blend of comfort and convenience at Centro Westside by Rotana, your ideal destination in vibrant Istanbul.

Rejuvenating Amenities
Dive into relaxation with our indoor pool or stay fit at our state-of-the-art fitness center. Guests also enjoy easy access to complimentary Wi-Fi and concierge services, ensuring every need is met seamlessly.

Dining Delights
Savor international dishes at C Taste, our on-site restaurant, or grab a quick bite at our coffee shop/cafe. Indulge in room service for a cozy night in, and unwind at the bar/lounge with a refreshing drink after a busy day.

Business & Leisure
Whether you’re hosting an event in one of our six meeting rooms or need assistance from our 24-hour business center, we provide a professional atmosphere to cater to all your business needs. With a convenient roundtrip airport shuttle and free valet parking, your stay is effortlessly enjoyable.

Book your unforgettable experience today!

Important information:

  • Pool access available from 10:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not permitted at this property.
  • A car is not required for transportation to and from this property.
  • Free in-room WiFi has a 4-device limit.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Pets

    Pets not allowed

  • General

    Events/parties allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8
Based on 118 reviews
Cleanliness: 7.08
Service: 8.55
Location: 8.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
S
sevket • family_with_children • nl
5
Is normaal maar locatie is slecht
Pros:

Normaal

Cons:

De locatie is slecht en moeilijk bereikbaar

2026-08-06 • via Nuitee
A
Al-Bayati • family_with_children • iq
5
Pros:

Guest relation response

Cons:

I stayed at this hotel for several nights, and unfortunately, my experience was below expectations. While the room was clean and comfortable, the reception service was disappointing. Both check-in and check-out took much longer than they should have, and the staff were slow to respond to requests. The level of customer service did not match what I would expect from a hotel of this standard.

The location of the hotel is good, but service quality is just as important. I hope the management will focus on improving staff responsiveness and overall guest service. Unfortunately, based on my experience, I would not choose to stay here again.

2026-08-05 • via Nuitee
S
Sayed • solo_traveller • ca
7
2026-08-05 • via Nuitee
M
Mohammad • couple • qa
1
2026-08-04 • via Nuitee
C
Clarisse • couple • ph
10
2026-08-03 • via Nuitee
K
Khurram • extended_group • ae
1
Not recommended to stay considering as 5 start property maximum 3 start
Pros:

Nothing very bad

Cons:

Service was bad, room was bad and breakfast was worst

2026-08-03 • via Nuitee
A
Ahmed • family_with_children • qa
8
Pleasant Stay
Pros:

Greatest friendly staff, reception, car service staff and everyone was welcoming and pleasant.

Responsive and good in communication.

Cons:

Location can be tricky if you’re driving the location is a bit far from attractions.

2026-08-03 • via Nuitee
S
Samer • solo_traveller • om
6
yes i would recommend this place with precautions, away from the center facing mall of istanbuland close to masko furnit
Pros:

customer service is prime

Cons:

regular rooms comfort sound ac was bad on another note the one bedroom flats are extremely comfortable but the in room dining food quality and prices are not matching there’s room for major improvements

2026-08-03 • via Nuitee
Z
Zekiye • couple • de
1
Enttäuschend
Cons:

Sauberkeit war schlecht über all Flecken es wurde nicht geputzt

2026-08-03 • via Nuitee
H
Hekuran • couple • xk
5
2026-08-02 • via Nuitee
A
Ahmed • solo_traveller • eg
1
2026-07-25 • via Nuitee
A
Abdulrahman • solo_traveller • qa
8
2026-07-25 • via Nuitee
U
Umut • couple • nl
2
Slechtste verblijf ooit!
Pros:

Niets

Cons:

Wij kijken altijd bewust goed naar de kamers voordat wij boeken. Wij kregen over duidelijk een andere kamer dan wat wij hadden geboekt. De receptie gaf aan dat het de juiste kamer is. Dit was 100% niet zo!!! En als het zo was dan zijn de foto’s op de website nep!!! Echt niet tevreden. Je krijgt niet de kamer die je boekt! Het was ook niet hygiënisch. Echt smerig.

2026-07-23 • via Nuitee
F
Faisal • couple • sa
10
Pros:

Thank you for all .Guest relation Manager Muhammed helped to us much Also his assistance girl Nur .They made very comportable our staying.See you again

2026-07-23 • via Nuitee
F
Faisal • family_with_children • sa
10
2026-07-23 • via Nuitee
A
Abdullah • family_with_children • sa
8
Pros:

Safely

Cons:

Bad smell in the parking lots I think from the sewage

2026-07-22 • via Nuitee
N
nadiazH1089RR • Business
2
Worst Experience!
Pros:

I stayed at this hotel for 8 days for official trip and was one of the organisers for a conference, and unfortunately, the experience was extremely disappointing from start to finish.
The biggest issue was the staff. They were unprofessional, disrespectful, and clearly lacked basic customer service training. Instead of being courteous and helpful, they often came across as rude and dismissive. The way some staff members spoke to guests was unacceptable and did not reflect the standards expected from a hotel. There were also significant communication difficulties, as several staff members struggled to understand and communicate in English, making even simple requests frustrating. Hotels that cater to international guests should ensure their staff can communicate effectively and treat guests with respect.
What should have been a simple laundry issue ended up ruining my entire stay because of the way it was handled. Instead of resolving the matter professionally, the staff were unhelpful and disrespectful. I escalated the issue to the hotel management, expecting at least a sincere apology and an effort to resolve the situation. Instead, there was no apology, no empathy, and no meaningful attempt to address my concerns. The management’s response was just as disappointing as the staff’s behaviour.
The food was another major disappointment. There were very limited options, and the quality and variety did not meet expectations for a hotel of this standard.
Overall, the hotel suffers from poor management, inadequate customer service, and a lack of attention to guest satisfaction. Management urgently needs to invest in staff training, improve communication skills, and ensure staff understand the importance of respectful and professional behaviour. Based on my experience, I would not recommend this hotel.

2026-07-20 • via Tripadvisor
M
michael • couple • gb
10
2026-07-20 • via Nuitee
Z
Zulfiya • couple • kz
8
В целом проживание было комфортным.
Pros:

Мы выбрали этот отель из-за его близкого расположения к аэропорту, так как нам нужно было остановиться всего на одну ночь перед вылетом. Напротив находится большой торговый центр, что было для нас большим плюсом, поскольку мы хотели совместить отдых с небольшим шоппингом. Отдельно хочется отметить персонал — это главное достоинство отеля. Все сотрудники были очень приветливыми, доброжелательными и всегда готовы помочь. Нам помогали с чемоданами, быстро реагировали на любые просьбы и сделали наше короткое пребывание максимально комфортным. За сервис персоналу — искренняя благодарность! Завтрак был достаточно разнообразным.

Cons:

Полотенца были с запахом, серые. Не пользовались.
Номера уже немного уставшие.

2026-07-20 • via Nuitee
I
Igor • family_with_children • ru
7
Pros:

The reception man make an early check in, many thanks for that

Cons:

Breakfast is really low quality

2026-07-19 • via Nuitee