Holiday Inn & Suites Memphis Southeast-Germantown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.7 (1161 reviews)
7730 Centennial Drive , Memphis , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and safe environment
Friendly staff
Spacious rooms
Cons:
Long check-in process
Breakfast not included
Occasional noise issues

Categories

Cleanliness
8.16
Multiple reviews mention that the hotel was clean, but also some issues such as room odors and general upkeep.
Service
9.63
Overall positivity about staff professionalism and friendliness, despite some comments about slow check-ins.
Location
9.17
Described positively in several reviews, with a safe and convenient neighborhood.
Room Quality
8.62
General praise for spacious and comfortable rooms; however, issues like odor were noted.
Amenities
8.65
Mention of good parking and pool facilities; lack of free breakfast affected perception.
Value for Money
8.61
Mixed views due to breakfast charges and billing issues.
Food and Beverage
7.66
Negative sentiments about breakfast pricing and service.
Overall Experience
9.13
Overall sentiment was positive, with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:58

Property Description

Convenient Location
Located just a short distance from popular attractions like Graceland and the Stax Museum of American Soul Music, Holiday Inn & Suites Memphis Southeast-Germantown is the ideal choice for travelers wanting to explore Memphis.

Modern Amenities
Enjoy the convenience of a fitness centre, indoor pool, restaurant, and bar during your stay. Stay connected with free WiFi throughout the property and indulge in room service for a relaxing experience.

Helpful Staff
Our dedicated staff is always ready at the reception to offer assistance and ensure your stay is comfortable and memorable.

Ready to experience the best of Memphis? Book your stay at Holiday Inn & Suites Memphis Southeast-Germantown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

8.7
Based on 1161 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 7.66
Overall Experience: 9.13
H
Harold • solo_traveller • us
8
2026-10-30 • via Nuitee
J
Jane • couple • us
5
Unfortunately, we cannot recommend this hotel.
Cons:

Our walk-in/roll-in shower flooded the entire bathroom. Also, we were alarmed by the number of security personnel and police around the perimeter of the hotel and near the restaurants just adjacent to the parking area.

2026-10-28 • via Nuitee
L
Lori • couple • us
8
2026-10-27 • via Nuitee
K
Kristal • family_with_children • us
10
2026-10-26 • via Nuitee
C
Charles • solo_traveller • us
10
2026-10-24 • via Nuitee
P
Pin Yi • solo_traveller • tw
10
2026-10-21 • via Nuitee
T
Tanetta • couple • us
10
Pros:

Clean

Cons:

Have not one complaint

2026-10-19 • via Nuitee
T
Tanetta • couple • us
10
2026-10-19 • via Nuitee
C
Chelsea • family_with_children • us
7
Pros:

The rooms were big, good area, fenced/locked parking

Cons:

Advertised free breakfast on website hit were charging $10

2026-10-18 • via Nuitee
F
Flores • family_with_children • us
10
Pros:

All of it the customer service was outstanding

2026-10-17 • via Nuitee
P
Perkins • couple • us
10
2026-10-17 • via Nuitee
D
Dylan • extended_group • us
10
Pros:

staff

Cons:

n/a

2026-10-16 • via Nuitee
K
Kim • family_with_children • us
6
Good for the money. Clean rooms. Service hit or miss
Pros:

Good location. Clean. Very new looking. Felt safe. Room was nicely set up and spacious. Loved the little kitchen.

Cons:

Pool wasn’t clean so we didn’t use. Noisy until after 3 am Saturday night. People loitering in parking lot drinking beer on Saturday and security gate was seemingly being kept open for more people to join the party. Lobby and front parking area smelled of marijuana on Saturday. Elevator reeked of cigarettes on Saturday but was better on Sunday. Staff not super helpful. Requested extra supplies and did not get them. Front desk seemed not to care and said she was by herself so couldn’t look. We ended up going out to buy our own toilet paper. Didn’t have enough towels, pillows or coffee either. Or cups for coffee. $12 per person for breakfast buffet seemed high so we didn’t eat there.

2026-10-12 • via Nuitee
J
Jasmine • family_with_children • us
8
Pros:

The staff was great

Cons:

That they charge for breakfast, it was once free . I think that should be included In stay

2026-10-12 • via Nuitee
R
Rodney • couple • us
10
2026-10-09 • via Nuitee
J
James • family_with_children • us
9
It was noice.
Pros:

Breakfast was good.

2026-09-19 • via Nuitee
R
Ruth • couple • us
8
Pros:

Good

Cons:

I had no complains

2026-09-18 • via Nuitee
M
Mercedes • solo_traveller • us
10
Will stay again
Pros:

cleanliness, safe location, staff was very helpful and kind.

Cons:

N/A

2026-09-17 • via Nuitee
E
Edward • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-09-17 • via Nuitee
D
Destinee • extended_group • us
10
2026-09-14 • via Nuitee