Nianna Coral Bay Luxurious Townhouse- 3

Overall stay was good, staff was pleasant. The place can use a little refreshing, nothing a little painting won't fix. Good location beautiful view from the pool and patios to see the sea.shops and restaurants close by.

They are beyond unprofessional. I double checked 2x to make sure that the place and decorations I ordered would be ready for our arrival and they agreed that we were set. When we arrived, we had to sit outside of the house for over an hour. There was no security or staff at the location while we were waiting. No one was replying to my messages. They also have these cats at the location that kept trying to take our food. It was already way too hot for that. When I finally spoke to the female owner she was so rude telling me about how she is 75 and retired so it’s not her problem. Despite us not being able to check in until 5, the male owner refused to contact us as he was “out of the country” and instructed his employees to “kick us out if we didn’t pay a cleaning fee” according to them. So we requested a refund (did not even enter the property at this point) and all we got was attitude and them treating us like we were at fault for something. So then I said we won’t be paying a cleaning fee until the male owner will speak to us. Despite them agreeing to that, they sent the security (which was no where to be found earlier) to come demand that we pay this fee. We explained the situation to the security and he completely understood our frustration and left without collecting the fee. So much transpired since then but in summary, I've been getting verbally attacked by this owner since this day. Im already back home...

Felt like home away from home.

Property was gated. Staff was very professional & friendly

The management was horrible, did not conduct in a professional manner, also even though the location was ideal, very disappointed on the service received and the fact that after spending so much money, I was not even allowed a guest which I had to pay an additional overpriced fee.

Neena was extremely communicative and quick to respond to any questions I had, which made the experience seamless. The property was spotless and conveniently located, making it easy to explore Montego Bay. The rooms were spacious and well-equipped with all the amenities needed for a comfortable stay. Highly recommend!

Nianna Coral Bay Townhouse was a beautiful place to stay! My family felt safe and secure in the quiet setting, it very much felt like home. Thank you for the great customer service!

I absolutely loved everything about Nianna Cove Bay. The staff is friendly and the communication was there! Whatever I asked for I received! Ms. Lorraine made me feel extra special on my birthday. Words can’t express how grateful I am for the experience. I felt safe and comfortable. It felt like I was home!

I think this is my 5th time staying here . It’s always clean and I feel very safe . It’s also very spacious and comfortable. Additionally, the staff and everyone involved are very professional. I highly recommend.

Nice spot if your love quiet and privacy

Propert manager was great and helpful!

The host is super informative and friendly.

Nice stay!! It was quite pleasant. Check in was very easy …the grounds were beautiful and the host had great communication. I felt safe and at home there was not one thing I didn’t like well actually the upstairs TV in one of the bedrooms had no volume but that was fine, I will definitely be back !!!

We had an overnight stay at the property and the customer service was excellent from the moment we booked. Neena was very supportive, offered tons of information and offered. When we arrived the staff were professional and helpful. The place was clean and bright. The amenities were great, the only suggestion is to have some water available. I’m looking forward to coming back and spending more time!!

theres a beach right across the street that you can see right from your balcony
The staff & manager Jave very friendly

Very wonderful property and area. Very clean and good value for the money.

It was a nice overstap for the night. The rooms are spacious, well kept and close to ammenities. Love, Love, Love...

My overall stay here with my fiancé was good with very clean, spacious and affordable accommodation. Neena & staff very attentive, friendly & always offering assistance & information where necessary. I would definitely return & recommend.

Great location!!! Clean and comfortable. Minute walk from restaurants, three minute taxi to semi public beach (access included with stay), pool onsite, great coummunication/support from property owners.

I was not happy with the check in process. It was raining very hard and I hand to find a way into the property and hunt down a representative too check me in. The lights, cable and internet were out! Not happy at all. The lights didn’t come back on until 10pm and the cable and internet is still not working. The next day still not cable or internet and I was unable to find the staff. Nenna called at 1pm only too receive the cleaning fee. I had too ask her when would the cable and internet be back on, she just kept saying they are working on it. I don’t know why I had too travel 2 miles to her office too pay the fee I felt like she should have come too me. I asked her about discount for the lack of services and she said it’s not her fault and no discount will be given. I realized that she has no customer service skills and just wanted too get off her property. I would not recommend this property.