The Magnum Hotel Sunderland, Sure Hotel Collection by BW

Parking at this hotel is an absolute nightmare and makes no sense whatsoever. We spent 40 minutes at reception trying to get some parking app to work. One member of staff said there was no entry time limit and then another said there was a 20 minute limit which we had already exceeded trying to get the useless app to work. The staff then did their best to get any potential parking ticket cancelled. I am left hoping that no ticket will come through. As we were leaving even a tradesman working at the hotel was having to get parking tickets cancelled. In fairness the staff were super helpful in trying to sort the situation out. Why bother with the parking cameras and app? There is nothing else around that non-hotel residents would park here for in any case. If you really need the parking income just get rid of the cameras and app and add a parking charge on to the overall bill; much easier. This one load of hassle would put me off staying here again.

This is a shame as the hotel is fine and we had a very pleasant weekend away here with friends. The bonus is the staff who were all really helpful and friendly. They did their best to sort out the parking situation as well as advising on travel by local bus and places to visit. On the Saturday evening we were warned that the hotel would be very busy as there was a Sunderland match on and there might be some noise. As it turned out we didn't really notice any difference and it wasn't a problem at all.

The friendliness and helpfulness of the staff, the value for money for a clean room with bath and shower - good internet.

A bit out of town but easy to get to due to regular bus service (No 8) into the centre

As I pulled into the car park it dawned on me that I had stayed there before but it had been a Premier Inn back then. I am not sure why it was no longer part of that chain but it hadn't really changed. It was the same as it used to be. It was clean and tidy and the staff were incredibly friendly and helpful.
One word of warning: On their website they say they are in walking distance of the city centre amenities such as the Emporium Theatre (which is why we were there). We used Google maps to plan our walk and when it suggested it would take 50 mins we decided that was a little too much of a stroll to the theatre and back.

Other than that this is a very good, value for money, hotel with lovely staff.

Staff were super friendly and helpful. Breakfast was good .They also do meals through outt the day. Great location for Sunderland game about half hour walk on cycle path. Or jump on the park and ride

As I pulled into the car park it dawned on me that I had stayed there before but it had been a Premier Inn back then. I am not sure why it was no longer part of that chain but it hadn't really changed. It was the same as it used to be. It was clean and tidy and the staff were incredibly friendly and helpful.
One word of warning: On their website they say they are in walking distance of the city centre amenities such as the Emporium Theatre (which is why we were there). We used Google maps to plan our walk and when it suggested it would take 50 mins we decided that was a little too much of a stroll to the theatre and back.

Other than that this is a very good, value for money, hotel with lovely staff.

Ok

Very dated, you definitely get what you pay for here. Rooms clean and comfortable enough, staff good at check in, very rude at breakfast, we didn’t bother staying for breakfast in the end we walked to the retail park and ate there. Sign on reception said 20 minute walk to Stadium of Light but it’s definitely 30-40 minutes. Would I return, no not really.

The hotel is not in the centre but it us very accessible by public transport and the hotel staff were very helpful in finding us the right bus. The rooms were clean and adequate. What really made our stay memorable was the staff! All the ones we met were so helpful, pleasant and personable.

Nice comfortable stay, helpful staff

Nice comfortable hotel but a little way out of the town centre. Clean and tidy though, comfy bed and good shower

The staff were efficient, welcoming and happy to help. We wanted a cheap & functional room and that’s what we got with a bonus of a fan.

The parking was fantastic value - £5 for 24hrs and an easy walk to The Stadium of Light mainly along a pedestrian route.

Definitely great value and superb staff.

Fairly standard hotel. Room was okay no more than that, very bland. Shower/bath nozzle to switch from to the other was broken.

Initially I was disappointed as the outside of the hotel was tired. There were a lot of weeds & rubbish.
However the welcome was great.
The room was large & clean. The bed was comfortable & clean.
Breakfast for me, was a delicious bacon cob & coffee although lots to choose from. Staff were chatty & friendly & nothing was a problem.
Parking was plentiful although you do have to pay.
Someone please tidy outside.

Very tired. Stained walls and carpet. Executive room !!

We stayed at the Magnum for four nights whilst visiting our son. Our initial impressions weren't great as there was lots of litter outside however we were greeted warmly, our room was large, clean and was just what we needed. Breakfast was simple but filling, cereal, yoghurt, fruit juice and a hot sausage sandwich was a good start to the day. We've been visiting Sunderland for eight years and normally stay in the Hilton, but this is a bargain and excellent value for money. Please find someone to litter pick out the front though, it will make initial impressions so different!

Room was dirty and very hot . I had pre booked a cot no cot in room so had to got to reception. No milk sugar one cup and spoon for a hot drink when there should be two. Paid for cooked breakfast to find out it's only continent breakfast reception staff was helpful. Would i stay again no not for me over priced and not what i was looking for in my stay

Worst nights sleep I’ve ever had. I came here with my 2 toddlers and they were kept up all night due to the thumping noise upstairs. We reported this to reception and nothing was done about this matter. We decided to leave the hotel at 6am due to this matter , we were promised our breakfast we had paid for would be refunded and it never has been. All my messages to the property have been ignored. Would NOT recommend this hotel for a family.

Kris and the team were very helpful. They went all out to cater for my gluten intolerance, providing one of the best and biggest continental and cooked breakfast I've ever had. Nothing was too much trouble. The hotel was clean, affordable with lots of amenities nearby. This was our first trip to Sunderland to visit family, it certainly won't be our last. The Magnum felt like a second home. Well done to all the staff.

The Staff were very Friendly and helpful. Only down full was a derelict night club next door with youths climbing on the roof.

Really lovely room, comfy bed and facilities available. staff were very friendly and helpful, so close to the retail park and easy 3-4 minute walk to the bus stop to get into the city centre.we will be back.