Seven Stars

Unfortunately we had our one night in the room rather marred by the radio clock alarm being set to 1am without our knowledge. At around 1.30am my wife was woken up by other guests hammering on the front door of the building to be let in (presumably by other guests). At 2am we were both again woken up by the fire alarm for the whole building going off because guests in a other room had opened the bathroom door with the shower running and the steam set the alarms off. As a result the whole building alarms we’re going off for 15 minutes. No one from the property came to check on us or ensure we were safe after evacuation. I have no idea how they even turned the alarms off without anyone attending. After managing to get some sleep, the next day we tried to mention it at checkout, but they just took the keys and walked off. No questions as to how our stay was or clue whether they were aware the whole property was woken Up by a prolonged alarm. Perhaps we should have made an effort to highlight the issues, but we were just exhausted and keen to leave.

Nothing

Nothing

Nothing

The only thing we didn't like was the church opposite was chiming all night and disturbed our sleep.

I didnt like that the manager was not on site to sort out the issues with the wifi and staff were not abld to take the payments. Also on the check out the staff cont8nue to rely on the internet which was not worming and they asked me to go to an atm and pay with cash. This is really bad customer service. The room was low high and i hit 2 times tje head in the roof strips. Also the fact that i couldnt do my work as no internet inside the facility affected my work. And the price asked was 129 pounds for one night. At the breakfast the cleaning lady acted like she is the boss and she even interfere in the discussion which i was having with the waiter. Customer service is non existent even the night staff went with me to show me the room. Very dissapointed though the facilities deserve a 5 stars.

We didn't have the best night's sleep with deliveries being made from 3am for the store across the road - maybe this is just on Sunday? Might not be as noisy if you you're not in the bedroom in the front?
The emergency fire escape lighting in the room was too bright.

No breakfast available on site

The wardrobe was full of clutter

The Sunday lunch was bland and tasteless. Overpriced for what it was. I have a good appetite but could not finish it due to the blandness. The hotel does not do cooked breakfast on weekends for some reason. The continental breakfast was not good value either . The homemade granola was inedible due to being rock hard. They must have over-baked it without testing it. It seemed to be the fruits which had solidified as the oats/nuts or whatever were edible but I had to keep spitting bits out. It tasted burnt. The rest of the breakfast was not worth the price as it was cold and bland. Fresh croissant would be better than packet ones, and continental should include a choice of cold meats and or cheese. It should have been served in the eating area, not put in the fridge in my room.

To be expected, above all pub so was noisy until closing.