Ikala Galapagos Hotel

Ubicación y comodidad y amabilidad del personal

Todo muy bien

This hotel was amazing in every way! Hotel itself is stunning. Boutique style but still has all the luxury amenities at a resort hotel. Rooms are modern and very spacious (actually room was quite large). The outdoor grounds are stunning - the built the hotel around the landscape (trees are inside hotel). Pool and pool bar also amazing. Pool bar is open late too. At pool bar- light dishes are offered like sandwiches and pizza. Hotel also has awesome rooftop bar and restaurant- which includes outdoor loungers (great view of the ocean). Rooftop restaurant food quality was fantastic- and menu offerings are plentiful.
Hotel staff is 5-star service with amazing customer service (we messed up on our reservation but front desk went above and beyond to help resolve. Front desk is open 24/7. If you visit Galapagos- HIGHLY RECOMMEND THIS HOTEL!

Very clean and great staff. Really a nice place to stay while in Galapagos. Room was well cleaned, front desk staff welcoming and competent.

Central location

We have just left this hotel this morning with generally negative views.
It’s a nice hotel with good facilities and very close to the main port and town area. We had a huge room with an enormous bed.
Very sadly in our experience some of the customer service ethos that we would expect from a hotel of this type and standard was woeful.
When we arrived initially we asked the receptionist what time we could have dinner in the restaurant. We suggested 7 and she said she would check availability. When I asked her a little later she said that it was closed as they had a group booking. We had a bit of a fraught interaction revolving g around his could they not provide dinner to residents. The reception team could not really have been any less helpful. I am celiac and need GF food and had contacted them before arrival to say as much. I never had a response.
Hey ho it’s a reasonable sized place so we went to find some where else. It’s not very easy to do but that’s the lot of a celiac☹️.
Roll on 24 hours and we headed up to the restaurant for dinner and the same thing happened. They had a group in and were not open for other guests. This time I had a bit of a “celiac dad on holiday” melt down ( I’m not really proud of myself) and this resulted in an offer to have a room service dinner. I am not saying there is not a place firm room service food but on holiday it’s not really what I would want. It’s the kind of naughty child vibe.
At this stage I wrote a less than flattering TA review (since replaced by this) and at breakfast the staff were all over me like a rash. Would we like a table for dinner tonight? What time ? We “ have group in” but we will let you have a table. Wow, thanks. We felt honoured. So at 7 we went for dinner. It was nice and I think we had very good service. Then it became clear that the breakfast for them was going to be open at 6am. That was not offed to us. We were leaving and we could have what hotels euphemistically call a “boxed breakfast”. These normally range from poor to grim and have no relationship to the nice breakfast that they have charged you for☹️. If you think they are normally bad try getting a GF boxed breakfast. They normally range from grim to off the bottom of the scale. Mine was water, a coffee, some fruit juice and a pot of chopped fruit. Place that on the scale yourself
So, make of this what you will. If you are not in a group then hopefully there will not be a group in. We travel extensively ( Two months into this trip) and we have never been in a hotel that wont let you have dinner in their restaurant.

Rooms were clean and spacious, breakfast was great and staff were lovely! I would definitely stay again and wish I stayed longer. Location was perfect, very close to everything in the town and less than 5 mins away from the port to get to other islands.

My room was gorgeous and this was the nicest hotel I stayed at on my recent Galápagos visit.
A serious word of warning however. Breakfast is served in the rooftop restaurant, which is beautiful. Breakfast was excellent and I’m sure dinner too, and the views were stunning, but there are a lot of steps and NO ELEVATOR. You have been warned.

What a little gem. We loved our time here. Exactly like in the photos. Once you enter the courtyard, it’s as quiet as a sanctuary. Our room was perfect, lots of amenities. Breakfast was incredible. Walking distance to loads of restaurants. The staff was outstanding. Can’t wait to come back!

My stay was excellent from start to finish. The facilities were spotless and everything was well organized. I especially want to highlight the staff, particularly Jerry and Luis, who were incredibly attentive, friendly, and always willing to help. They truly made a difference in our experience. I would definitely come back and highly recommend this hotel

Booking

La atención es excelente.

Excelente, buen desayuno y buena atención. Las habitaciones equipadas con frigo bar , aire y televisión. El desayuno se sirve en una terraza frente al mar.

The hotel was fine. The room was nice and clean. The front desk hotel staff were accommodating however, when we left, we realized that we left some clothes in each of the rooms that we had checked out of. My husband left two sweatshirts and a quarter zip in our room, and my daughter left a bathing suit, shirt, and shorts in her room. When we asked the hotel about this, they claim that their cleaning staff didn’t find anything. We are 100% certain that these items were left behind. Our fault for leaving them, but I don’t appreciate dishonesty.

All perfect, room,breakfast and staff