Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Hotels
•
Holiday Inn Express
9 (1098 reviews)
15139 Ballancroft Parkway , Charlotte , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient location
Great breakfast
Cons:
Rude staff reported
Issues with parking
Elevator out of service
Booking errors

Categories

Cleanliness
8.83
Cleanliness was mentioned positively in multiple reviews, although one noted cars getting broken into.
Service
8.8
Staff were consistently described as friendly and helpful, despite one reviewer noting rude staff experiences.
Location
8.84
Location was often mentioned as convenient, with proximity to restaurants, though difficult to remember in some cases.
Room Quality
8.29
Rooms were described as clean and comfortable, but some found the beds not optimal and faced issues with their bookings.
Amenities
9.32
Many guests appreciated available amenities like breakfast, with some noting specific needs for improvement.
Value for Money
9.28
Guests indicated a positive perception of value, especially in terms of room quality and included breakfast.
Food and Beverage
9.33
Food and beverage offerings, especially breakfast, received highly positive feedback across several reviews.
Overall Experience
9.3
General sentiment indicates a primarily positive overall experience, with significant praise for quality and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:13

Property Description

Modern Amenities and Convenient Location
Holiday Inn Express & Suites Charlotte - Ballantyne offers a range of modern amenities including a fitness centre, free WiFi, and a refreshing outdoor pool. Conveniently located near SouthPark Mall and Carowinds Amusement Park, this 3-star hotel is perfect for leisure and business travelers alike.

Comfortable Accommodations
Guest rooms at this IHG Hotel are designed for comfort and relaxation, featuring air conditioning, flat-screen TVs, and cozy bedding. Whether you're here for work or leisure, you'll find everything you need for a pleasant stay.

Explore Charlotte's Attractions
With Mint Museum of Art and Freedom Park just a short drive away, there's plenty to explore during your stay. And with Charlotte Douglas International Airport nearby, your journey to Holiday Inn Express & Suites Charlotte - Ballantyne is convenient from start to finish.

Book your stay now and experience comfort and convenience in Charlotte!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 30, 2025 until Tue, May 26, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1098 reviews
Cleanliness: 8.83
Service: 8.8
Location: 8.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 9.3
P
Price • extended_group • us
10
2026-03-12 • via Nuitee
T
Tee • couple • us
7
2026-03-11 • via Nuitee
G
Gwendoline • extended_group • gb
7
Overall good, cleaning just need attention to detail in the shower
Pros:

Size of room. Comfortable queen beds. Clean bed linen.

Cons:

The inside of the shower edges and inside of sliding doors needs deep cleaned. This only visible when I the shower. The cleaning staff need to walk into the shower and look at the edges.

2026-03-09 • via Nuitee
D
Debra • solo_traveller • us
8
2026-03-08 • via Nuitee
L
Lois • family_with_children • us
9
2026-03-03 • via Nuitee
B
Bennett • couple • us
10
2026-03-03 • via Nuitee
K
Kelawn • family_with_children • us
10
2026-03-02 • via Nuitee
R
Richelle • solo_traveller • us
10
2026-02-28 • via Nuitee
L
Lora • family_with_children • us
10
n/a
Pros:

Breakfast buffet was great. I'm a pretty picky eater and I enjoyed it very much.

Cons:

The breakfast buffet could extend the hours it's open. For those who like to sleep in a little longer.

2026-02-26 • via Nuitee
R
Rhonda • couple • us
10
Excellent
Pros:

Clean and accommodating

Cons:

Na

2026-02-24 • via Nuitee
Александр • extended_group • ua
8
Чудове місце.
Pros:

Все було добре.

Cons:

Ми взяли номер на 4 людини. В номері є кавоварка. Комплект кави та чаю тільки для одного.

2026-01-31 • via Nuitee
H
Hollie • solo_traveller • us
10
2026-01-31 • via Nuitee
V
Victor • solo_traveller • us
10
Pros:

Very clean and friendly staff

2026-01-27 • via Nuitee
C
Corine • couple • us
10
2026-01-27 • via Nuitee
N
Natasha • family_with_children • us
7
2026-01-27 • via Nuitee
R
Rafael • couple • us
10
2026-01-25 • via Nuitee
V
Viacheslav • couple • us
10
Pros:

The best of the best!

2026-01-24 • via Nuitee
J
Jason • solo_traveller • us
10
Very impressed
Pros:

The location is fantastic with great food and shopping choices immediately next door. The room I stayed in was immaculate.

2026-01-23 • via Nuitee
R
Ricardo • family_with_children • es
8
2026-01-22 • via Nuitee
M
Marcus • family_with_children • us
9
2026-01-21 • via Nuitee