Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Hotels
•
Holiday Inn Express
9 (1314 reviews)
15139 Ballancroft Parkway , Charlotte , US
+1 704-541-9004

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient location
Great breakfast
Cons:
Rude staff reported
Issues with parking
Elevator out of service
Booking errors

Categories

Cleanliness
8.83
Cleanliness was mentioned positively in multiple reviews, although one noted cars getting broken into.
Service
8.8
Staff were consistently described as friendly and helpful, despite one reviewer noting rude staff experiences.
Location
8.84
Location was often mentioned as convenient, with proximity to restaurants, though difficult to remember in some cases.
Room Quality
8.29
Rooms were described as clean and comfortable, but some found the beds not optimal and faced issues with their bookings.
Amenities
9.32
Many guests appreciated available amenities like breakfast, with some noting specific needs for improvement.
Value for Money
9.28
Guests indicated a positive perception of value, especially in terms of room quality and included breakfast.
Food and Beverage
9.33
Food and beverage offerings, especially breakfast, received highly positive feedback across several reviews.
Overall Experience
9.3
General sentiment indicates a primarily positive overall experience, with significant praise for quality and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:13

Property Description

Modern Amenities and Convenient Location
Holiday Inn Express & Suites Charlotte - Ballantyne offers a range of modern amenities including a fitness centre, free WiFi, and a refreshing outdoor pool. Conveniently located near SouthPark Mall and Carowinds Amusement Park, this 3-star hotel is perfect for leisure and business travelers alike.

Comfortable Accommodations
Guest rooms at this IHG Hotel are designed for comfort and relaxation, featuring air conditioning, flat-screen TVs, and cozy bedding. Whether you're here for work or leisure, you'll find everything you need for a pleasant stay.

Explore Charlotte's Attractions
With Mint Museum of Art and Freedom Park just a short drive away, there's plenty to explore during your stay. And with Charlotte Douglas International Airport nearby, your journey to Holiday Inn Express & Suites Charlotte - Ballantyne is convenient from start to finish.

Book your stay now and experience comfort and convenience in Charlotte!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

9
Based on 1314 reviews
Cleanliness: 8.83
Service: 8.8
Location: 8.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 9.3
C
Collins • solo_traveller • us
7
Traveling with a service dog
Pros:

It was clean and a professional acting front desk.

Cons:

I was traveling with a service dog and they said they did not have any first floor rooms available. This was extremely difficult as I was not only placed on the second floor but in the middle of the hall and he was probablynot on the manifest. They only had one functioning elevator for the entire building. This made it extremely difficult to take the dog outside. The breakfast looked clean and fresh but unfortunately theres nothing gluten or dairy free except a banana or apple.

2026-10-16 • via Nuitee
P
Patricia • extended_group • us
10
It was a comfortable, pleasant experience
Pros:

The breakfast had tons of choices and was delicious!

Cons:

nothing

2026-10-14 • via Nuitee
T
Thomas • family_with_children • de
9
Pros:

Wir wurden sehr herzlich empfangen und konnten sogar vor der Check in Zeit in unser Zimmer. Frühstück war sehr gut und abwechslungsreich.

Cons:

Wir haben nichts zu beanstanden

2026-10-13 • via Nuitee
S
Steven • couple • us
5
Everything was nice, but when we went to take showers, we had no hot water for two days
Pros:

Nice and clean

Cons:

We had no hot water in the showers

2026-10-12 • via Nuitee
K
Kelly • couple • us
10
The room was nice and clean, the beds were very comfortable.
Pros:

Very nice and clean and well kept. Nice small pool area. Comfortable beds.

Cons:

Nothing

2026-10-11 • via Nuitee
S
sally • solo_traveller • us
9
2026-10-11 • via Nuitee
D
Dean • solo_traveller • us
9
2026-10-11 • via Nuitee
S
Shae • couple • us
10
2026-10-10 • via Nuitee
S
Scott • solo_traveller • us
10
2026-10-08 • via Nuitee
B
Benita • couple • us
5
Ok
Pros:

The first time I was there it was clean uncomfortable. My second day which was this weekend it wasn’t that clean. I had gum in my window hairballs on my floor. It wasn’t too clean.

Cons:

The location

2026-10-08 • via Nuitee
Z
Zechman • solo_traveller • us
2
2026-10-07 • via Nuitee
R
Rhonda • solo_traveller • us
1
I won’t be staying here again
Cons:

People smoking outside the front entrance. Have to smell smoke whenever you enter or leave. Some people have Respiratory disease and cannot tolerate the smell of smoke. I said something to the desk clerk and she just acted like she didn’t care. Need dedicated area for smokers

2026-09-19 • via Nuitee
V
Veronica • solo_traveller • us
10
Pros:

Wonderful all round. Cleaner and better staff than the bohemian and Omni!

2026-09-17 • via Nuitee
M
Mitchell • couple • us
10
Pros:

Quiet and clean, exceptional breakfast

Cons:

Nothing

2026-09-14 • via Nuitee
M
Monea • family_with_children • us
7
2026-09-14 • via Nuitee
M
Monea • family_with_children • us
8
The stay overall was okay the staff were friendly and helpful
Pros:

The property was in a nice location and things we needed were all close by.

Cons:

Them rooms needed some maintenance work there were damage to the light switch and the door to the bathroom was heard to close. I took pictures and videos when we first entered. The security deposit when I originally booked was suppose to be only 100. But I was charged for 169. When we were leaving there was some law enforcement call to a room and there was a lady camping out / laying on the ground by the guest cars. Overall not bad but a little overpriced for our experience.

2026-09-14 • via Nuitee
R
Ruthanne • extended_group • us
10
Great experience, would stay again.
Pros:

Location , clean, comfortable, the breakfast was good with variety and staff were friendly.

Cons:

Nothing

2026-09-13 • via Nuitee
A
Annapaola Maiellaro • solo_traveller • it
9
Pros:

Il nostro soggiorno è stato perfetto sotto ogni punto di vista. La camera ci ha conquistati fin da subito per la pulizia impeccabile e per un'illuminazione davvero fantastica. Il bagno si è rivelato un altro grande punto di forza, grazie a una doccia estremamente grande, pulita e fornita di un'abbondanza di ottimi prodotti Dove, oltre a set di asciugamani freschi e di ottima qualità.
L'accoglienza e l'attenzione per l'ospite si notano in ogni dettaglio: durante il check-in ci hanno persino offerto un benvenuto con acqua aromatizzata al limone e all'arancia, un gesto davvero molto apprezzato. La struttura offre anche un'atmosfera conviviale, con diversi giochi da tavolo a disposizione nell'area d'ingresso. Infine, nota di merito per la colazione: ricca, variata e con prodotti freschissimi. Un'esperienza impeccabile a 360 gradi.

Cons:

Niente tutto perfetto

2026-09-11 • via Nuitee
M
Miller • couple • us
9
2026-09-10 • via Nuitee
J
Jesus • couple • us
8
2026-09-09 • via Nuitee