Holiday Inn & Suites Houston NW - Willowbrook by IHG

Hotels
IHG
8.8 (116 reviews)
18530 State Highway 249, Houston, Texas, 77070 , Houston , US

Facilities

Health or beauty spa nearby
Proposal/romance packages available
Express check-out
No single-use plastic straws
No single-use plastic stirrers
Clubhouse
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment

Categories

Cleanliness
8.69
Everything was clean and staff was friendly.
Service
9.16
Staff was friendly.
Location
9.2
Standard quality for this hotel tier.
Room Quality
8.65
Standard quality for this hotel tier.
Amenities
8.68
Standard quality for this hotel tier.
Value for Money
8.64
Standard quality for this hotel tier.
Food and Beverage
8.69
Standard quality for this hotel tier.
Overall Experience
8.66
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:04

Property Description

Welcome to Holiday Inn & Suites Houston NW - Willowbrook, your perfect getaway in Texas, where comfort meets convenience.

Recreational Facilities
Unwind in our indoor pool or maintain your fitness routine in our 24-hour fitness center. Whether you prefer to stay active or relax, our hotel offers a variety of options to enhance your stay.

Dining Delights
Savor delicious meals at The Elevate Bar & Grill, or enjoy a meal delivered to your room with our convenient room service. Start your day right with our daily buffet breakfast for a small fee.

Business & Event Space
With 9128 square feet of versatile conference space and a 24-hour business center, planning your next meeting or event has never been easier. Free self-parking ensures that you and your guests can arrive with ease.

Book your stay today and experience exceptional hospitality in Houston!

Important information:

  • Pool access available from 10:00 AM to 10 PM.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.8
Based on 116 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.66
C
COURTNEY
2
Pros:

There were numerous flying large cockroaches in the room.

2025-10-12 via Nuitee
M
Mary
10
Pros:

Came in town

2025-09-23 via Nuitee
V
Vi
8
Pros:

Nice place

2025-09-20 via Nuitee
C
Callie
10
Pros:

Everything was clean and staff was friendly

2025-08-29 via Nuitee
R
Raghavan friends
10
Pros:

Excellent

2025-08-18 via Nuitee
F
Fahed family
10
Pros:

The receptionist was exceptionally kind, welcoming, and professional.

2025-07-06 via Nuitee
G
Gladys family
10
Pros:

Able to check in fast and easy rooms very clean

2025-06-27 via Nuitee
K
Kenny
10
Pros:

Nice and clean , very pleasant staff …

2025-06-22 via Nuitee
M
Matthew
10
Pros:

Good service and room was clean.

2025-06-21 via Nuitee
D
David
8
Pros:

Very nice place. Well maintained and breakfast was excellent. Pleasant staff.

2025-06-01 via Nuitee
C
Christobal partner
10
Pros:

The front desk gentleman was kind,friendly and welcoming. The room very nice, clean. The bathroom was stunning, i didn't expect what we got.

2025-05-26 via Nuitee
C
Chazz partner
6
Pros:

N

2025-05-09 via Nuitee
R
RYAN
10
Pros:

Clean quiet

2025-04-25 via Nuitee
K
Kristen
10
Pros:

It was great!

2025-04-17 via Nuitee
J
Jay
10
New home away from home.
Pros:

This will be our new place to stay when we are in this area of Houston. We travel there 4-5 times a year. Comforting to know we will have a place to relax and sleep in comfort.

2025-04-17 via Nuitee
I
Itoro
10
Pros:

All good. Good service!

2025-04-09 via Nuitee
S
Super Promo family
10
Pros:

I love this app

2025-03-31 via Nuitee
T
Theresa
10
Pros:

The bed was not very comfortable but otherwise everything was good

2025-03-31 via Nuitee
T
Tracey
10
Best Customer Service
Pros:

The staff was phenomenal! Friendly and inviting and grateful that we stayed with their establishment. I will return!!!
Excellent breakfast, clean with hot food - always a plus.

2025-03-30 via Nuitee
N
Narayana
6
Pros:

The Check-In area was clean and well kept. However, the room and the corridors were having an unique unpleasant smell.

2025-03-24 via Nuitee