Holiday Inn & Suites Houston NW - Willowbrook by IHG

Hotels
•
IHG
8.5 (116 reviews)
18530 State Highway 249, Houston, Texas, 77070 , Houston , US
+1 281-612-1850

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Facilities

Elevator
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Porter/bellhop
Express check-out
Smoke-free property
Express check-in
Pool umbrellas
Grocery/convenience store
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk and staff (many mentions)
Clean, comfortable and well-maintained rooms for most guests
Excellent breakfast reported by multiple guests
Fast/easy check-in and pleasant common areas
Suites with fridge/microwave and spacious layouts
Cons:
Multiple reports of roaches and one bed bug incident
Unpleasant odor reported in some rooms/corridors
Safety concerns noted (car break-ins) and construction access issues
Occasional rude employees and isolated poor customer service
Some rooms/suites missing expected in-room items (plates, hair dryer, iron)

Categories

Cleanliness
7
Many guests repeatedly praised clean rooms, hallways and bathrooms, but multiple serious negatives (reports of large cockroaches, one bed bug, and an unpleasant odor in some rooms/corridors) reduce the score.
Service
9.5
Service is frequently described as friendly, welcoming and professional (receptionist/front desk praised, staff called phenomenal), though a few strong negative reports of rudeness and poor customer service exist.
Location
7.5
Property location is convenient for repeat visitors, but guests reported adjacent construction making entry difficult and at least one comment about safety concerns (cars broken into), lowering the score.
Room Quality
9
Rooms are generally described as very nice, spacious, and well maintained with standout bathrooms; occasional issues noted (missing hair dryer/iron, a few bulbs out, and isolated pest/findings) but overall strong.
Amenities
8.5
Amenities (bar area, suite fridge/microwave, fast check-in) are positively mentioned; some suites lacked expected items (plates/glasses/silverware) which modestly limits the score.
Value for Money
8.5
Many guests report satisfaction, repeat stays and call it a 'home away from home', though a few complaints (towels, breakfast inclusion expectations) temper the score.
Food and Beverage
9
Breakfast receives multiple positive mentions (excellent, hot food), with isolated complaints about inclusions; overall food impressions are strong.
Overall Experience
9
Overall sentiment trends positive — many 'great', 'perfect', 'awesome' stays and intent to return — but isolated serious issues (pests, safety, rude staff) prevent a near-perfect rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Welcome to Holiday Inn & Suites Houston NW - Willowbrook, your perfect getaway in Texas, where comfort meets convenience.

Recreational Facilities
Unwind in our indoor pool or maintain your fitness routine in our 24-hour fitness center. Whether you prefer to stay active or relax, our hotel offers a variety of options to enhance your stay.

Dining Delights
Savor delicious meals at The Elevate Bar & Grill, or enjoy a meal delivered to your room with our convenient room service. Start your day right with our daily buffet breakfast for a small fee.

Business & Event Space
With 9128 square feet of versatile conference space and a 24-hour business center, planning your next meeting or event has never been easier. Free self-parking ensures that you and your guests can arrive with ease.

Book your stay today and experience exceptional hospitality in Houston!

Important information:

  • Pool access available from 10:00 AM to 10 PM.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.5
Based on 116 reviews
Cleanliness: 7
Service: 9.5
Location: 7.5
Room Quality: 9
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9
C
COURTNEY
2
Pros:

There were numerous flying large cockroaches in the room.

2025-10-12 • via Nuitee
M
Mary
10
Pros:

Came in town

2025-09-23 • via Nuitee
V
Vi
8
Pros:

Nice place

2025-09-20 • via Nuitee
C
Callie
10
Pros:

Everything was clean and staff was friendly

2025-08-29 • via Nuitee
R
Raghavan • friends
10
Pros:

Excellent

2025-08-18 • via Nuitee
F
Fahed • family
10
Pros:

The receptionist was exceptionally kind, welcoming, and professional.

2025-07-06 • via Nuitee
G
Gladys • family
10
Pros:

Able to check in fast and easy rooms very clean

2025-06-27 • via Nuitee
K
Kenny
10
Pros:

Nice and clean , very pleasant staff …

2025-06-22 • via Nuitee
M
Matthew
10
Pros:

Good service and room was clean.

2025-06-21 • via Nuitee
D
David
8
Pros:

Very nice place. Well maintained and breakfast was excellent. Pleasant staff.

2025-06-01 • via Nuitee
C
Christobal • partner
10
Pros:

The front desk gentleman was kind,friendly and welcoming. The room very nice, clean. The bathroom was stunning, i didn't expect what we got.

2025-05-26 • via Nuitee
C
Chazz • partner
6
Pros:

N

2025-05-09 • via Nuitee
R
RYAN
10
Pros:

Clean quiet

2025-04-25 • via Nuitee
K
Kristen
10
Pros:

It was great!

2025-04-17 • via Nuitee
J
Jay
10
New home away from home.
Pros:

This will be our new place to stay when we are in this area of Houston. We travel there 4-5 times a year. Comforting to know we will have a place to relax and sleep in comfort.

2025-04-17 • via Nuitee
I
Itoro
10
Pros:

All good. Good service!

2025-04-09 • via Nuitee
S
Super Promo • family
10
Pros:

I love this app

2025-03-31 • via Nuitee
T
Theresa
10
Pros:

The bed was not very comfortable but otherwise everything was good

2025-03-31 • via Nuitee
T
Tracey
10
Best Customer Service
Pros:

The staff was phenomenal! Friendly and inviting and grateful that we stayed with their establishment. I will return!!!
Excellent breakfast, clean with hot food - always a plus.

2025-03-30 • via Nuitee
N
Narayana
6
Pros:

The Check-In area was clean and well kept. However, the room and the corridors were having an unique unpleasant smell.

2025-03-24 • via Nuitee