Hotel Kavia Cancun

I booked the same day and everything went smoothly

The pictures online look much better than the reality. After checking in, I regretted having booked this online for 3 nights but I was stuck with it. The beds themselves were clean but the whole place was shabby with some items broken or just dirty. One of the wall lamps had broken off completely and was not replaced, and the walls were covered in dirty marks. The shower was also grubby and mouldy.
The location was great, very close to shops, restaurants and a big supermarket, and I felt safe, but that was about it. I wouldn't go back.

i like evriting

This property is in a great location but it’s definitely a budget stay. Well cleaned but older.

Elegí este hotel por la ubicación cercana al ADO. Fue incomodo dormir, las sábanas estaban con manchas, el cuarto sin ventilación. No volvería.

Inexpensive hotel. Needed a quick stay due to canceled flight. Can't complain other than they won't allow alcohol in the room. A little weird and interesting, since I'm paying I should be able to do what I want.

We were 3 guest, we only got 2 towels had to aske 3 times lobby folks. There was no phone in the room. I had to go down to the reception lobby. Mini fridge did not work. Water was leaking excessive by shower glass outside.

We only stayed for one night before our flight home. It was easy to find, parking onsite was secure, and the staff was very friendly and helpful. Would definitely stay again.

Couldn’t be happier

great stay in downtown Cancun, close to amenities, and safe

Pleasant surprise! The place is clean and quiet. What I like the most is that how walkable it is to the markets, a supermarket, the bus terminal, and it feels safe. The only improvement opportunity is the room smelt a bit moldy. Overall I was happy with it.

Nice place to stay central location was good

Hotel rooms had a bad smell.

We booked 2 rooms and they gave on different floors. Subpar cleaniliness and shady area. Staff do not speak any English. Ambience outside room looks like a bathroom with white tiles and no view or ventilation.

They look for ways to find excuses to charge for anything, sometimes taking away your privacy.

This hotel looks much better in photos than it does in real life. While the pool was clean and enjoyable, I woke up every day with a rash, leading me to believe the bed sheets were not being changed. Additionally, there was loud construction happening directly above us, which made the stay unpleasant. This will definitely be my first and last time staying at this hotel. On a positive note, the location is very convenient.

There were problems with the lights. It smelled old and humid. One curtain fell in middle of the night. No ice, cafeteria closes really early.

Horrible service no electri and water for 2 days plus no customer service was at the counter very bad service never try this hotel in my life.

Esta perfecto y todo serca
Un señor de mantenimiento muy amable tuve la oportunidad de despedirme de él

The property is close to tourist spot with restaurants, bus, and etc close by