Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, central location near ADO and transport
Comfortable rooms and beds (many reports)
Friendly and attentive staff in multiple reviews
Generally clean rooms noted by several guests
Affordable / good price for the location
Pool available and liked by some guests
Cons:
Musty/old smell in some rooms; hotel needs maintenance
Limited/short restaurant and pool hours; basic breakfast options
Poor shower water pressure and plumbing odor issues
Uncomfortable pillows or bedding reported by some guests
Noisy (poor soundproofing, street noise, reception area at night)
Rooms sometimes smaller/darker than booking photos
AC noisy or not cooling sufficiently in some rooms
Inconsistent staff behaviour (mostly good but reports of rudeness)

Categories

Cleanliness
6.5
Mixed reports: several guests note rooms are clean, but multiple mentions of musty/old smells, issues with bedding/pillows, and pool cleanliness concerns reduce the score.
Service
8.6
Mostly praised: many reviews highlight friendly, attentive staff and quick communication; a few reports describe rude behaviour, so overall service is good but not flawless.
Location
9.8
Consistently very positive: repeatedly mentioned as central, near ADO and transport, close to bars and restaurants — a clear strong point of the hotel.
Room Quality
7.4
Mixed: several guests find rooms and beds comfortable, but others report small/dark rooms, uncomfortable pillows, poor soundproofing, noisy AC and weak shower pressure.
Amenities
6.8
Underwhelming: pool praised but criticized for short hours and occasional cleanliness; restaurant and breakfast hours/options are limited; some facilities (fans/AC) reported as problematic.
Value for Money
8.5
Generally positive: some guests note accessible pricing and good location making it good value, though complaints about misleading photos and room condition temper this.
Food and Beverage
6.5
Basic offering: breakfast described as limited with few options and restrictive restaurant hours; overall F&B is adequate but not a highlight.
Overall Experience
9.1
Overall travellers report a good experience driven by location and helpful staff, tempered by maintenance, noise and some cleanliness/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 18:16

Property Description

Luxurious Accommodations
Hotel Kavia in Cancún offers air-conditioned rooms with free WiFi, city views, and modern amenities like flat-screen TVs and safety deposit boxes. Some rooms even feature charming patios, ensuring a comfortable stay for every guest.

Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or on the terrace, enjoying the beautiful surroundings and sunny weather. The hotel's restaurant serves delicious American cuisine, providing a convenient dining option for visitors.

Convenient Location
Situated near popular attractions like Cancun Government Palace and Cancun Bus Station, Hotel Kavia is the perfect choice for travelers interested in exploring the city. With a 24-hour front desk and currency exchange services, guests can enjoy a seamless and enjoyable stay.

Experience luxury and convenience at Hotel Kavia in Cancún - book your stay now!

Important information:

When booking 3 rooms or more for more than 3 nights, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 1953 reviews
Cleanliness: 6.5
Service: 8.6
Location: 9.8
Room Quality: 7.4
Amenities: 6.8
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 9.1
M
Marjorie • couple • fr
10
2026-08-29 • via Nuitee
S
Saira • extended_group • co
10
Pros:

Lindo

2026-08-29 • via Nuitee
S
Saira • extended_group • co
10
Pros:

Muy bonito y aseado excelente atención la ubicación estuvo súper

2026-08-29 • via Nuitee
E
EDGAR • solo_traveller • mx
1
NO CONTESTAN A EMERGENCIAS
Pros:

Centrico

Cons:

Para una amiga extranjera los de inmigración de México estuvieron llamando al hotel para confirmar la reserva y nunca contestaron, por tal razon le declinaron el acceso a Cancún

2026-08-25 • via Nuitee
G
Giulio • extended_group • it
7
Pros:

La posizione.

Cons:

Quando siamo arrivati, ore 18, alla reception non c’era nessuno. Dopo 5 minuti è arrivato un ragazzo che parlava solo spagnolo e che prima di fare il nostro check ha finito di chattare sul suo smartphone.

2026-08-21 • via Nuitee
D
Deyanira • solo_traveller • mx
8
2026-08-21 • via Nuitee
G
Ginevra • family_with_children • it
8
2026-08-20 • via Nuitee
M
Massimo • extended_group • it
9
Pros:

Struttura centrale e pulita

Cons:

Nulla di cui lamentarsi

2026-08-18 • via Nuitee
C
Claudia • extended_group • us
10
Pros:

I liked everything, the staff was so friendly, the hotel very clean, and the food from the restaurant wad good.

Cons:

Nothing, everything was fine
I always stayed there.

2026-08-18 • via Nuitee
D
Diaz • solo_traveller • cr
7
Cons:

La piscina

2026-08-17 • via Nuitee
J
Juan Carlos • solo_traveller • mx
8
Muy buena opcion
Pros:

El hotel, la calidad precio está muy bien

Cons:

El muchacho de recepción no le hace un favor al hotel, con mala cara

2026-08-17 • via Nuitee
D
Diaz • solo_traveller • cr
7
2026-08-17 • via Nuitee
L
Lucia Del Carmen • solo_traveller • mx
5
2026-08-17 • via Nuitee
M
Maria Dalia • couple • us
10
2026-08-15 • via Nuitee
A
Aya • couple • us
8
2026-08-13 • via Nuitee
M
MARTA • family_with_children • es
4
Pros:

Piscina

Cons:

No salia agua de la ducha, no habia presion

2026-08-12 • via Nuitee
A
Aburto • solo_traveller • mx
9
Pros:

Muy limpio y comodas las habitaciones

2026-08-11 • via Nuitee
C
Castillo • solo_traveller • mx
9
Pros:

ubicación y piscina

2026-08-11 • via Nuitee
V
Victor Manuel • family_with_children • mx
8
MUY ECONOMICO Y ALREDOR TIENE VARIAS OPCIONES PARA CAMINAR Y CONOCER LO TIPICO DE CANCUN
Pros:

EL PRECIO Y LA UBICACION CERCA DEL CENTRO

Cons:

EL BAÑO YA SE VE QUE LE FALTA UNA REMODELADA Y TIENE UN ESCALON MUY ALTO QUE PROVOCO ME CALLERA

2026-08-11 • via Nuitee
M
Mónica • solo_traveller • mx
10
2026-08-08 • via Nuitee