BIG M Hotel

Hotels
8.1 (1017 reviews)
38, Jalan Tun Perak, 50050 Kuala Lumpur , Kuala Lumpur , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Private check-in/check-out
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Location is excellent
Clean common areas
Cons:
Small room sizes
Occasional cleanliness issues

Categories

Cleanliness
7.35
Some concerns with cleanliness noted, specifically during check-in.
Service
8.85
Staff described as friendly and helpful, positive feedback on service.
Location
8.85
Great location close to transport and amenities, very convenient.
Room Quality
7.35
Rooms noted as small and some noise issues reported.
Amenities
7.85
Decent amenities available, though limited details in reviews.
Value for Money
8.35
Good value for the price, especially for budget accommodation.
Food and Beverage
7.85
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
8.35
Generally positive reviews with several minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:58

Property Description

Prime Location

Positioned next to Masjid Jamek LRT Station, Big M Hotel offers convenient access to Kuala Lumpur's top attractions within minutes.

Modern Comfort

Indulge in air-conditioned rooms with flat-screen TVs, private bathrooms, and complimentary toiletries for a comfortable stay.

24-Hour Assistance

Our dedicated front desk is available round the clock to cater to your needs and ensure a hassle-free stay.

To experience the best of Kuala Lumpur seamlessly, book your stay at Big M Hotel now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. This Hotel has a 24 hours guard in house.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1017 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.35
M
Michalis • couple • ae
7
Good and value for money stay
Pros:

Central and near to almost everything that KL have to offer.

Cons:

Due to the location and no windows there is a smell of closure but this is understandable due to the location

2026-04-15 • via Nuitee
V
Viveca • solo_traveller • fi
9
Pros:

Close to a shoppingmall with good restaurants and a grocery store.

2026-04-13 • via Nuitee
S
sofia • couple • my
10
2026-04-12 • via Nuitee
M
Martha • solo_traveller • de
8
2026-04-07 • via Nuitee
M
Martha • solo_traveller • de
8
Pros:

Location is perfect at the Masjid Jamek Station.
Staff is friendly.
Rooms are comfy and clean.

Cons:

Some rooms face the train tracks and are very noisy. Ask for a change if you are a light sleeper.

2026-04-07 • via Nuitee
M
michela • couple • it
9
2026-04-03 • via Nuitee
L
Lara • family_with_children • de
9
Pros:

Bad war sauber, Bett war bequem, Föhn und Klimaanlage vorhanden.

Cons:

Der 7-Eleven auf der anderen Straßenseite bimmelt die ganze Nacht durchgehend.

2026-04-02 • via Nuitee
L
Lorni • family_with_children • my
9
Affordable and Comfortable
Pros:

The room was very clean and spacious enough for 2 adults. Easy to navigate in the hotel. The staff were friendly and helpful. The location of the hotel is very strategic and near to the lrt station which make it easier to travel around. The location also felt very safe to walk around.

Cons:

You can heard people in other room beside your room. And also heard people outside. Therefore, you cannot talk too loud as your voices can be heard beside and outside the room.

2026-03-27 • via Nuitee
P
Per • family_with_children • se
7
Cons:

Small refrigerator would do good

2026-03-26 • via Nuitee
H
Hui Kin • family_with_children • my
5
Pros:

Location is strategic, right in front of MRT station.

Cons:

Too many foreign workers around that area. Noisy at night, can hear the sound of trains, vehicles, people at the same floor talking at night.

2026-03-23 • via Nuitee
E
elisabeth • family_with_children • fr
8
Pros:

L’emplacement
Personnel très aimable et gentil

Cons:

Chambre très bruyante : bruit infernal des climatisations extérieures sous nos fenêtres, les odeurs de nourriture , les travaux dans la rue à 4 heures du matin

2026-03-17 • via Nuitee
D
Duc Anh • solo_traveller • vn
8
2026-03-15 • via Nuitee
M
Me • solo_traveller • my
8
2026-03-14 • via Nuitee
H
Hayat • couple • my
10
2026-03-14 • via Nuitee
S
sharifah • family_with_children • my
10
Pros:

location is very great..spacious room

Cons:

the elevator is quit small

2026-03-13 • via Nuitee
J
Joel • family_with_children • fr
6
Pros:

Le prix bas

Cons:

L’hôtel est de petite taille et présente un style rustique. Malheureusement, les photos en ligne ne reflètent pas la réalité : les chambres et les espaces communs apparaissent bien plus vieillissants une fois sur place. L’ensemble aurait besoin d’un sérieux rafraîchissement pour offrir un séjour agréable. En l’état, l’expérience est décevante et ne correspond pas aux attentes créées par la publicité

2026-03-10 • via Nuitee
D
Daniel • family_with_children • gb
9
Pros:

Low cost place to stay and looked after our luggage during the day before our late night flights

2026-03-10 • via Nuitee
A
ANTONIO • couple • fr
8
Pros:

Hôtel très bien situé

Cons:

Situé dans une rue assez bruyante

2026-03-09 • via Nuitee
M
Michaela • couple • de
8
Absolute Empfehlung für einen Kurzaufenthalt in Kuala Lumpur
Pros:

Die Lage ist hervorragend, man ist zu Fuß schnell in Chinatown und mit dem Bus kann man Bukit Bintang problemlos erreichen. Außerdem ist die Haltestelle Masjid Jamek direkt neben dem Hotel. Mit öffentlichen Verkehrsmitteln ist das Hotel vom Flughafen aus sehr gut zu erreichen. Die Zimmer sind nach hinten raus gelegen, sodass man vom Straßenlärm wenig mitbekommt. Trotzdem ist die Umgebung etwas lauter. Die Dachterrasse ist schön, um abends noch etwas draußen zu sitzen, auch wenn der Ausblick nicht grandios ist und man den Straßenlärm von unten mitbekommt. Das Zimmer war ausreichend groß, es war eine Ablage für die Kleidung vorhanden und das Bad war sauber.

Cons:

Leider gab es keinen Kühlschrank im Zimmer. Das wäre der Gamechanger im heißen Kuala Lumpur gewesen :) Und für den Zimmerpreis könnte man das auch durchaus erwarten. Das Duschgel hat - ich muss es leider so sagen - wirklich ekelhaft gerochen. Da sollte man selbst etwas mitbringen. Was man wissen sollte: vor dem McDonalds, der direkt neben dem Hotel ist, liegen Tag und Nacht Obdachlose auf dem Boden.

2026-03-08 • via Nuitee
M
Mohd Idrisfakaruddin • family_with_children • my
9
Awesome
Pros:

Mostly the location and also the room facility. Minus at times rowdy guest not knowing the ethics of staying in hotels by making noises in the corridor.

Cons:

So far they just have to maintain and improve whenever necessary. Will certainly be my choice of hotels in the KL city center area as it is very convenient.

2026-03-08 • via Nuitee