BIG M Hotel

Hotels
8.1 (1056 reviews)
38, Jalan Tun Perak, 50050 Kuala Lumpur , Kuala Lumpur , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Private check-in/check-out
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Location is excellent
Clean common areas
Cons:
Small room sizes
Occasional cleanliness issues

Categories

Cleanliness
7.35
Some concerns with cleanliness noted, specifically during check-in.
Service
8.85
Staff described as friendly and helpful, positive feedback on service.
Location
8.85
Great location close to transport and amenities, very convenient.
Room Quality
7.35
Rooms noted as small and some noise issues reported.
Amenities
7.85
Decent amenities available, though limited details in reviews.
Value for Money
8.35
Good value for the price, especially for budget accommodation.
Food and Beverage
7.85
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
8.35
Generally positive reviews with several minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:58

Property Description

Prime Location

Positioned next to Masjid Jamek LRT Station, Big M Hotel offers convenient access to Kuala Lumpur's top attractions within minutes.

Modern Comfort

Indulge in air-conditioned rooms with flat-screen TVs, private bathrooms, and complimentary toiletries for a comfortable stay.

24-Hour Assistance

Our dedicated front desk is available round the clock to cater to your needs and ensure a hassle-free stay.

To experience the best of Kuala Lumpur seamlessly, book your stay at Big M Hotel now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. This Hotel has a 24 hours guard in house.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1056 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.35
N
Nuno • solo_traveller • no
8
Very good cleaning and also the cleaning staff are very friendly and pay attention to what people tell them. It was a ni
Pros:

Good area and close to many great places in central Kuala Lumpur

Cons:

Nothing that i didnt like

2026-05-06 • via Nuitee
R
Reno • solo_traveller • my
10
2026-05-04 • via Nuitee
A
Abdul Salam • couple • my
8
Pros:

the location was very strategic for train users like me

2026-05-04 • via Nuitee
N
Nurul Bazilah • couple • my
9
2026-05-03 • via Nuitee
I
iman shahirah • solo_traveller • my
10
Best
Pros:

Comfort

Cons:

None

2026-05-02 • via Nuitee
K
Karen • solo_traveller • au
8
2026-05-02 • via Nuitee
S
Shuhaida • solo_traveller • my
8
2026-05-02 • via Nuitee
I
iman shahirah • solo_traveller • my
10
Best
Pros:

Selesa

Cons:

None

2026-05-02 • via Nuitee
R
Rajakumar Govindarajan • solo_traveller • in
8
2026-04-20 • via Nuitee
V
Vishwas • solo_traveller • my
4
bad hotel
Pros:

location, cleanliness

Cons:

Very small bathroom has no jet and nozzle, no glass in the room, very small rooms for RM100 per night, no space to keep bags, Staff was rude except few, while cleaning there is lot of noise so no peace, less water bottles (should be at least 2 ltrs be provided), no black tea or coffee

2026-04-19 • via Nuitee
M
Michalis • couple • ae
7
Good and value for money stay
Pros:

Central and near to almost everything that KL have to offer.

Cons:

Due to the location and no windows there is a smell of closure but this is understandable due to the location

2026-04-15 • via Nuitee
V
Viveca • solo_traveller • fi
9
Pros:

Close to a shoppingmall with good restaurants and a grocery store.

2026-04-13 • via Nuitee
S
sofia • couple • my
10
2026-04-12 • via Nuitee
M
Martha • solo_traveller • de
8
Pros:

Location is perfect at the Masjid Jamek Station.
Staff is friendly.
Rooms are comfy and clean.

Cons:

Some rooms face the train tracks and are very noisy. Ask for a change if you are a light sleeper.

2026-04-07 • via Nuitee
M
Martha • solo_traveller • de
8
2026-04-07 • via Nuitee
M
michela • couple • it
9
2026-04-03 • via Nuitee
L
Lara • family_with_children • de
9
Pros:

Bad war sauber, Bett war bequem, Föhn und Klimaanlage vorhanden.

Cons:

Der 7-Eleven auf der anderen Straßenseite bimmelt die ganze Nacht durchgehend.

2026-04-02 • via Nuitee
L
Lorni • family_with_children • my
9
Affordable and Comfortable
Pros:

The room was very clean and spacious enough for 2 adults. Easy to navigate in the hotel. The staff were friendly and helpful. The location of the hotel is very strategic and near to the lrt station which make it easier to travel around. The location also felt very safe to walk around.

Cons:

You can heard people in other room beside your room. And also heard people outside. Therefore, you cannot talk too loud as your voices can be heard beside and outside the room.

2026-03-27 • via Nuitee
P
Per • family_with_children • se
7
Cons:

Small refrigerator would do good

2026-03-26 • via Nuitee
H
Hui Kin • family_with_children • my
5
Pros:

Location is strategic, right in front of MRT station.

Cons:

Too many foreign workers around that area. Noisy at night, can hear the sound of trains, vehicles, people at the same floor talking at night.

2026-03-23 • via Nuitee