BIG M Hotel

Hotels
8.1 (1068 reviews)
38, Jalan Tun Perak, 50050 Kuala Lumpur , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Family rooms
Lift / Elevator
Private check-in/check-out
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Location is excellent
Clean common areas
Cons:
Small room sizes
Occasional cleanliness issues

Categories

Cleanliness
7.35
Some concerns with cleanliness noted, specifically during check-in.
Service
8.85
Staff described as friendly and helpful, positive feedback on service.
Location
8.85
Great location close to transport and amenities, very convenient.
Room Quality
7.35
Rooms noted as small and some noise issues reported.
Amenities
7.85
Decent amenities available, though limited details in reviews.
Value for Money
8.35
Good value for the price, especially for budget accommodation.
Food and Beverage
7.85
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
8.35
Generally positive reviews with several minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:58

Property Description

Prime Location

Positioned next to Masjid Jamek LRT Station, Big M Hotel offers convenient access to Kuala Lumpur's top attractions within minutes.

Modern Comfort

Indulge in air-conditioned rooms with flat-screen TVs, private bathrooms, and complimentary toiletries for a comfortable stay.

24-Hour Assistance

Our dedicated front desk is available round the clock to cater to your needs and ensure a hassle-free stay.

To experience the best of Kuala Lumpur seamlessly, book your stay at Big M Hotel now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. This Hotel has a 24 hours guard in house.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1068 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.35
S
SHAZ • couple • my
8
2026-07-01 • via Nuitee
J
Jennet • couple • tm
8
Pros:

Отель неплохой, чисто, удобное расположение. Номер без окон, но неприятных запахов и лишнего шума не было. Относительно неплохо разместится здесь за разумную стоимость. Рядом Макдоналдс, KFC, кофейни и метро.

Cons:

Ничего такого. Полотенца заменили на следующий день как только мы попросили и дали воды

2026-06-29 • via Nuitee
M
mimi • solo_traveller • my
8
2026-06-25 • via Nuitee
V
Vikasith • solo_traveller • in
10
Pros:

Really well located. As it's in front of a metro station. Good place for explorers to crash into.

2026-06-16 • via Nuitee
M
Md. Shakhawat • solo_traveller • bd
8
Neat & Clean
Pros:

Neat & Clean

Cons:

The room is comparatively small as this was a double bed deluxe room but we have managed it. The other thing was good.

2026-06-15 • via Nuitee
E
Everleene • solo_traveller • ph
8
Overall, I enjoyed my stay. The hotel was safe, conveniently located, and the staff were friendly an
Pros:

I liked this hotel because it was conveniently located near many tourist attractions, most of which were within walking distance. It was also close to the Masjid Jamek LRT Station, which made getting around very easy. The area felt safe, and the staff were kind and accommodating, especially Farez, Fifi, the security guard, and the housekeeping team.

Cons:

What I didn’t like was that the hotel did not provide a refrigerator or slippers.

I also had an uncomfortable experience with one of the housekeepers. Although he was kind and helpful, he asked personal questions and continued messaging me after our interaction. I believe he may have misunderstood my friendliness, which made me feel uncomfortable.

2026-06-10 • via Nuitee
F
Farukh • couple • in
7
2026-06-07 • via Nuitee
H
Harriz • family_with_children • my
10
2026-06-05 • via Nuitee
A
ALTAIR • solo_traveller • es
8
2026-06-03 • via Nuitee
M
Mohd • solo_traveller • my
10
2026-05-30 • via Nuitee
F
Fiza • solo_traveller • my
9
2026-05-22 • via Nuitee
S
Sharifa Ezat • solo_traveller • my
8
2026-05-21 • via Nuitee
E
Eric Hon • solo_traveller • sg
7
2026-05-16 • via Nuitee
K
Kishen • couple • my
10
2026-05-10 • via Nuitee
N
Nuno • solo_traveller • no
8
Very good cleaning and also the cleaning staff are very friendly and pay attention to what people tell them. It was a ni
Pros:

Good area and close to many great places in central Kuala Lumpur

Cons:

Nothing that i didnt like

2026-05-06 • via Nuitee
A
Abdul Salam • couple • my
8
Pros:

the location was very strategic for train users like me

2026-05-04 • via Nuitee
R
Reno • solo_traveller • my
10
2026-05-04 • via Nuitee
N
Nurul Bazilah • couple • my
9
2026-05-03 • via Nuitee
K
Karen • solo_traveller • au
8
2026-05-02 • via Nuitee
I
iman shahirah • solo_traveller • my
10
Best
Pros:

Comfort

Cons:

None

2026-05-02 • via Nuitee