BIG M Hotel

Hotels
8.1 (1017 reviews)
38, Jalan Tun Perak, 50050 Kuala Lumpur , Kuala Lumpur , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Private check-in/check-out
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Location is excellent
Clean common areas
Cons:
Small room sizes
Occasional cleanliness issues

Categories

Cleanliness
7.35
Some concerns with cleanliness noted, specifically during check-in.
Service
8.85
Staff described as friendly and helpful, positive feedback on service.
Location
8.85
Great location close to transport and amenities, very convenient.
Room Quality
7.35
Rooms noted as small and some noise issues reported.
Amenities
7.85
Decent amenities available, though limited details in reviews.
Value for Money
8.35
Good value for the price, especially for budget accommodation.
Food and Beverage
7.85
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
8.35
Generally positive reviews with several minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:58

Property Description

Prime Location

Positioned next to Masjid Jamek LRT Station, Big M Hotel offers convenient access to Kuala Lumpur's top attractions within minutes.

Modern Comfort

Indulge in air-conditioned rooms with flat-screen TVs, private bathrooms, and complimentary toiletries for a comfortable stay.

24-Hour Assistance

Our dedicated front desk is available round the clock to cater to your needs and ensure a hassle-free stay.

To experience the best of Kuala Lumpur seamlessly, book your stay at Big M Hotel now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. This Hotel has a 24 hours guard in house.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1017 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.35
A
Athlea • couple • my
10
2026-03-07 • via Nuitee
H
Hanil Fikri A.G • family_with_children • my
10
Value for Money (KL City Centre)
Pros:

1. Value of money for the traveller.
2. Centralised and everything within walking distance, including local attractions.
3. Bed & pillow + blanket are comfortable.
4. Towel provided.
5. Clean & tidy with security.
6. AC is working well.
7. Mineral water & 3-in-1 Coffee provided.
8. McD is located below the hotel.
9. Next to Masjid Jamek LRT Station.

Cons:

None

2026-03-04 • via Nuitee
A
Alain • couple • fr
9
Très bien
Pros:

Le personnel et la propreté des chambres

Cons:

Rien de spécial

2026-03-04 • via Nuitee
H
Hanil Fikri A.G • family_with_children • my
10
Value for Money (KL City Centre)
Pros:

1. Value of money for the traveller.
2. Centralised and everything within walking distance, including local attractions.
3. Bed & pillow + blanket are comfortable.
4. Towel provided.
5. Clean & tidy with security.
6. AC is working well.
7. Mineral water & 3-in-1 Coffee provided.
8. McD is located below the hotel.
9. Next to Masjid Jamek LRT Station.

Cons:

Disliked · None

2026-03-04 • via Nuitee
E
Edoardo • family_with_children • it
7
Pros:

Posizione perfetta,comodo alle zone più importanti da vedere ,allo street food, e a due passi dal tram.

Cons:

Rumore tram, poca insonorizzazione, camera senZa finestra un po' claustrofobica.

2026-02-23 • via Nuitee
S
Shihab • solo_traveller • iq
8
2026-02-23 • via Nuitee
A
Arianna • couple • it
9
Molto buono
Pros:

Siamo stati solo una notte di passaggio. La ragazza alla reception é stata gentile e ci ha lasciato depositare i bagagli il giorno del check out per un po’ di ore. Abbiamo trovato la stanza pulita e accogliente. La posizione era davvero ottima.

Cons:

La camera non aveva finestre. Per una notte per me non é stato un problema, ma magari per qualcuno potrebbe esserlo.

2026-02-22 • via Nuitee
S
Stephen • solo_traveller • us
8
Decent place, good value, great location
Pros:

Decent Wifi (29D/24U), decent shower pressure, great location.

2026-02-14 • via Nuitee
S
Siti • family_with_children • my
8
2026-02-13 • via Nuitee
J
Julia • couple • pl
6
Lokalizacja świetna, ale sam hotel mnie rozczarował. Nie przyjechałabym tutaj drugi raz.
Pros:

Największym plusem była lokalizacja. Obsługa w porządku. Łóżko wygodne. Na ostatnim piętrze wspólna przestrzeń, gdzie był dostępny dyspenser z wodą.

Cons:

Niestety, pokój był posprzątany pobieżnie. Czysta pościel, ale na podłodze czy przy ręcznikach dużo nieposprzątanych włosów (3 razy się natknęłam na kłębki). W łazience pleśń i grzyb, a dyspenser na mydło i szampon nieuzupełniony. Lokalizacja ogólnie super, ale usytuowanie pokoi hotelowych tuż nad kolejką sprawiało, że w pokoju było bardzo głośno.

2026-02-12 • via Nuitee
Z
ZULHAIDA • family_with_children • my
10
Good complete facilities
Pros:

The strategic location

Cons:

Nothing

2026-02-12 • via Nuitee
F
farah • couple • my
8
2026-02-12 • via Nuitee
Y
YOSHIKI • family_with_children • th
6
2026-02-12 • via Nuitee
I
iman shahirah • couple • my
10
2026-02-11 • via Nuitee
I
iman shahirah • couple • my
10
2026-02-11 • via Nuitee
M
Michalis • solo_traveller • ae
7
Central location value for money
Pros:

It was central and clean

2026-02-11 • via Nuitee
I
iman shahirah • couple • my
10
2026-02-11 • via Nuitee
F
Faizal Anwar • couple • my
6
U get what u paid for.
Pros:

Very central. Walking distance to almost everything i need. Affordable.

Cons:

The smell of the room. I got a room that smells like an abandoned place. Malays says “hapak”. The bathing gel in the bathroom smells like a half rotten lemon.

2026-02-10 • via Nuitee
S
Sally • solo_traveller • gb
7
Good value for a shirt stay
Pros:

Easy to get to and the attractions are within walking distance.

Cons:

Thin doors and big gap under the door.

2026-02-10 • via Nuitee
W
Weronika • family_with_children • pl
9
2026-02-09 • via Nuitee