Valya Hotel, Kuala Terengganu

Hotels
9.4 (546 reviews)
LOT PT 35356,DATARAN AUSTIN , Kuala Terengganu , my

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Lower bathroom sink
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean
Strategic location
Value for money
Comfortable
Cons:
Cleanliness issues
Limited parking
Some rooms lack space

Categories

Cleanliness
8.48
Multiple reviews mention cleanliness issues including dust and dirty bathrooms.
Service
9.95
Generally positive feedback regarding staff and service.
Location
10
Highly rated location with easy access to shops and restaurants.
Room Quality
8.94
Suggestions for improvement on room spaciousness and lighting, but overall comfort is noted.
Amenities
8.97
Limited amenities mentioned; some negative feedback on parking and breakfast.
Value for Money
9.93
Many reviews emphasize that it is a good value for the price.
Food and Beverage
8.98
No breakfast service mentioned and limited dining options.
Overall Experience
9.97
Overall very positive experience with room for improvement in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:15

Property Description

Prime Location
Located near top attractions like Crystal Mosque and Terengganu Craft Cultural Centre.

Modern Amenities
Equipped with free WiFi, air conditioning, flat-screen TV, and a minibar in every room.

Exceptional Service
Friendly staff fluent in English and Malay available at the 24-hour front desk.

Book now for a comfortable and convenient stay at Valya Hotel, Kuala Terengganu.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 546 reviews
Cleanliness: 8.48
Service: 9.95
Location: 10
Room Quality: 8.94
Amenities: 8.97
Value for Money: 9.93
Food and Beverage: 8.98
Overall Experience: 9.97
Z
Zalina • couple • my
9
Pros:

the room very comfortable & neat

2026-02-14 • via Nuitee
A
aliea • couple • my
8
2026-02-12 • via Nuitee
S
SITI NORBANI BINTI • couple • my
8
Pros:

Semua terbaik cuma jauh dr drawbridge. Staff peramah. Dh 3 kali repeat.

Cons:

Aircond kurang sejuk. Kna guna suhu 16.

2026-02-08 • via Nuitee
N
Noor • family_with_children • my
8
2026-01-19 • via Nuitee
M
MOHD HANAFI • family_with_children • my
8
Cons:

lampu yang malap

2026-01-19 • via Nuitee
U
Umie • family_with_children • my
9
2026-01-19 • via Nuitee
M
MOHD • family_with_children • my
5
Pros:

Lokasi sangat strategik,terbaikkkkk

Cons:

Tiada wifi, tv tiada banyk siaran,warna bilik gelap mnjdikn blik kelihatan sempit,lighting bilik tidak kna penambahbaikn,

2026-01-19 • via Nuitee
R
razliza • couple • my
8
Pros:

Staf terbaik.

Cons:

Bilik berhabuk.rambut ada di merata-rata.Dlm sinki bilik air byk rambut.paking susah.

2026-01-17 • via Nuitee
R
Rebecca • couple • my
10
Great little hotel
Pros:

Beautiful room, clean and comfy.
Great location. Situated within shops so lots of places to eat and pick up things. Short drive to the beach and attractions.

Cons:

The only down side was the noise from the birds outside.

2026-01-16 • via Nuitee
R
Rubiah • extended_group • my
10
2026-01-09 • via Nuitee
M
Mohd Amirza • solo_traveller • my
6
Cons:

Bilik hotel semua cantik. Cuma katil dia kurang selesa, rasa spring.. harap baik pulih la.

2026-01-04 • via Nuitee
S
Saad • extended_group • my
9
2025-12-28 • via Nuitee
N
Nur Zahra • couple • my
9
2025-12-24 • via Nuitee
R
Rubiah • solo_traveller • my
9
2025-12-14 • via Nuitee
K
Khairul Nani Azura • couple • my
8
2025-12-13 • via Nuitee
N
Najihah • family_with_children • my
9
Sangat selesa.
Pros:

Sangat bersih. Selesa. Mudah. Tapi definitely not for leisure. Tapi sesuai sangat utk business trip, yg perlu kepada pantas, rehat.

Cons:

Bilik agak malap.

2025-12-04 • via Nuitee
Z
Zahiroh • couple • my
10
2025-11-30 • via Nuitee
N
NOOR AINI • couple • my
8
2025-11-27 • via Nuitee
N
Nooshafima • extended_group • my
4
Kotor
Pros:

Hotel berhabuk and pakej siap ada lipas. Will not repeat. Hopefully dapat improved the cleanliness..

Cons:

-

2025-11-20 • via Nuitee
N
Nur • couple • my
10
Pros:

Selamat dan selesa

Cons:

Tandas yg kotor tu sikit je yg bahagian tirai mandian tu kalau boleh tukar

2025-11-14 • via Nuitee