The Esplanade Hotel

Our room was clean and had tea/ coffee making facilities. Toiletries were also provided.
The view out our window was of the castle. Good location. Hotel requires some updating and there are a few stairs to the rooms.

Hotel could be done with upgrading toilets and shower facilities

Idea place to stay when playing golf at the rothesay course.. hotel is very close to the ferry terminal

I actually couldn’t check in as I was attending a wedding but couldn’t check in as the wedding was at 3pm and so was the check in time so I paid £90 for nothing. Pure raging

Never stayed in the property.

Clean honest room with all the amenities you would need

Hotel staff lovely. Hotel very run down could do with an upgrade.

There was no staff available when we arrived at 5.30pm. Phoned the number given but it went to voicemail and no one returned the call
The shower did not work and there were no staff available to ask for help

The hotel was locked when we arrived. No one was there!! There was a mobile number which we called to be told staff were on their break!!
Apart from this chap who arrived to give us our key. Didnt see anyone. Left our key in room when we were leaving as didnt know what to do with it.Very very poor service.

Dirty no staff go to another place for breakfast
Wouldn't recommend

Angela was wonderful. The man?? not so much. Complained about my having a double booking and canceling twice. I don't know what he was referring to.

Good friendly staff clean. Nice meals recommend to any one

The description for this hotel is very misleading. it says: The front desk is open daily from 8am - 7:30pm. Front desk will greet guests on arrival.
I arrived at about 3pm to find the hotel locked up. On phoning the hotel, I was told to go to a different hotel. Someone took me back to the Esplanade and checked me in. I also had to go to the other hotel for breakfast and to check out. This was just inconvenient for me, but for someone with mobility issues would have been completely unacceptable and the hotel should not misrepresent the position in the listing.
Other issues relating to the listing:
No bottled water in the room
Very limited toiletries in the room (soap only)

As well as the issues with the listing I had the following issues:
The bathroom light wasn’t working
Only one time was offered for breakfast
The room was very, very noisy.

On the noise issue, I expected some noise as the hotel is located on the front. My room was at the back of the hotel overlooking the castle. It overlooked a small square which was extremely noisy until around 10pm. In addition, a drunk fellow guest kept me up from 1:30am despite my earplugs.

The staff at this hotel were lovely, but I definitely don’t recommend it.

Shockingly poor for the money

Staff were very helpful and received a free upgrade as they were overbooked. Room was very comfortable and the breakfast was good.

We got moved to the sister hotel the Victoria as the esplanade was closed . The hotel was great . Staff are all lovely . Food was amazing. Definitely will go back . Thanks

A standard overnight, cold room with window not able to shut , was hanging down slightly from the top, thin curtains with no heater turned on for arrival, cold through the night, early loud delivery noises

Nice and central. Good price. Clean and tidy. Excellent breakfast.

Cosy enough, Friendly staff, nice food, big enough rooms

Plessent staff, well positioned for all amenities