The Grand Hotel

Room floor was dirty with paint chips scattered around in many places. Shower had nothing but a small trickle of water and the balcony was filthy. Fire alarm went off one night and no-one on the out of hours call number knew what to do to shut it off. Managers emergency number was blocking calls so I had to call the fire brigade for help even though there was no sign of fire. After I complained the hotel denied all knowledge that the incident had happened. This place should be removed from the booking.com website.

I was horrified that I never even saw a staff member. No-one was ever at reception so I rang a number. I was told which room I was staying in and to collect keys from a key box on the wall outside. I was on my own at 74 years old and this to me was totally unacceptable.

Hello we stayed with you Fri -sun on Saturday morning the cleaner knocked on our door and asked if we was smoking cannabis in the room (drugs) I was mortified and completely ruined my day and my stay I was there for my partners birthday, also the place was filthy the car park full of overflowed bins also rats it was digusting.

The room was dirty, tv wasnt connected and the remote was filthy. Couldn't take our shoes off due the the floor being filthy.

Avoid at all cost absolute disgusting place and found out it was use for housing illegal immigrants recently before its been used for public use again

Firealarm going off first night no staff on site

No staff,not cleaned,no one new what was happening

No email to detail what to do when arrive. Hotel is not staffed, took a long time to contact someone by phone to find out room number and code to collect key from outside. Room was disgusting, everything was poor quality, stained ceiling paint, mould in bathroom. Fire alarm went off at night and took another guest hours to contact someone (again by phone). Booking.com failed to give checking in instructions and decided will book accommodation direct in future, not the 1st time experienced poor value via booking.com

The room I stayed in wasn't very clean unlike the last time I stayed in the same room cigarette filters were still in the draws, the floor had got bits on the sideboard had coffee and sugar left in the groves, the bedding when I stripped it when leaving had blood on the quilt, the mattress protector had a cigarette burn in and there was in on it and the pillows slightly stained it was very different from the last time I stayed

The pictures being used for this property are old it's nothing like adverts. No one is at the property. You have to phone a number to tell you the code to a key safe outside. The whole place is dirty and messy. Our room had broken furniture a thin mattress and absolutely filthy. It's basically a slum. Dangerous due to it being open to anyone. We didn't stay. We booked in at the Premier Inn over the road. Refund was refused. It's false advertising and certainly not grand. We were horrified at the utter filth and washing and rubbish piled up in the hall outside our room. Definitely stay away.

Hoover in the doorway
Rooms pigeon infested there were always pigeons there
Locks on doors broken and we didn’t feel safe
My mother in law couldn’t walk up the stairs tried to get her moved but wouldn’t have it
People smoking weed and smelling the place out
No one checking you in
No one answering the phone if needed in an emergency
Showers not working
Heating constantly on in nice weather
Thin walls so can hear everything
Gave us a code for a key safe and key wasn’t in it
Expected us to look in the drawers for that key all because my mother in law couldn’t walk up the stairs
Tv wasn’t working
Some windows wouldn’t open
In one of the rooms the radiator valve was broken
Some balcony doors were not locked as there were no keys for them doors
Reception door always open for anyone to walk in especially at night time
When trying to call someone about a problem they said they will fix it and they never did
Don’t feel safe in the place
Chairs springy and bird mess everywhere
Some shower doors don’t shut

Unclean, waiting to check in nobody around.
Balcony was for 1 person like a prison cell..

Everything

We arrived at check in at 3 to find no one there the key safe empty I had to ring the number at reception a woman came she couldn’t find our key to 2 rooms then found one for a different room walked in the room was absolutely filthy there was empty cans all over the room the bed not been changed it hadn’t been cleaned from the previous night we then had to go away and wait for the room to be cleaned which was still dirty when we came back the floor was black it hadn’t been mopped in years and all we got from the woman when I complained was they haven’t had any staff for 2 weeks and it was her first day there just think the whole experience was horrible especially for the price

Cleanliness