Five Volcanoes Boutique Hotel

Hotels
•
Independent
8.2 (6 reviews)
B.P. 3103, Kigali, Cyuve , Cyuve , RW
250-0-780440648

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Facilities

Free breakfast
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Fireplace in lobby
See all facilities

Review Highlights

Pros:
Excellent service
Delicious food

Categories

Cleanliness
7.99
Standard quality for this hotel tier.
Service
8.76
Staff went out of their way to make me feel welcome and provided excellent service.
Location
8.3
Standard quality for this hotel tier.
Room Quality
7.75
Standard quality for this hotel tier.
Amenities
8.28
Standard quality for this hotel tier.
Value for Money
7.74
Standard quality for this hotel tier.
Food and Beverage
8.79
Restaurant food was delicious.
Overall Experience
7.96
Wished I had longer to enjoy.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 20:18

Property Description

Luxurious Amenities

Indulge in onsite massages and bask in the outdoor pool. Enjoy complimentary Wi-Fi, concierge services, and a lobby fireplace for added comfort.

Dining Experience

Savor delicious meals at the hotel's restaurant or opt for convenient room service. Unwind with a drink at the bar/lounge and start your day with a complimentary buffet breakfast.

Convenient Facilities

Benefit from dry cleaning services, a 24-hour front desk, and multilingual staff. With a roundtrip airport shuttle and free parking, your stay is hassle-free.

To experience the epitome of luxury and convenience, book your stay at Five Volcanoes Boutique Hotel now.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

8.2
Based on 6 reviews
Cleanliness: 7.99
Service: 8.76
Location: 8.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 7.96
K
Kim
10
Pros:

Great hotel where staff went out of their way to make me feel welcome and provided excellent service. Restaurant food was delicious. Was only a short visit - wish I had longer to enjoy. Reason for visit was gorilla trek.

2025-08-03 • via Nuitee
V
Verified traveler • partner
2
Pros:

This hotel is absolutely horrible!

It is incredibly overpriced, at the same rate as a Luxury Hotel, but they have service comparable to a Motel in Rural Alabama.

They don't have a restaurant, they have a cafeteria with a fixed menu. The portions are tiny (cheap) and I left each meal still feeling hungry.

They do not have internet in the Rooms.

They do not stock their minibar.

Half of the electrical outlets in each room do not work.

The entrance of each room is accessed through a back alley walkway so that the rooms feel like a Maids Quarters.

Each room is built out of cinderblocks and no insulation, so it is very cold at night.

The bathroom showers do not drain correctly so the bathroom will flood during a shower.

The rooms are not properly cleaned for new guests, and running your finger along surfaces yields a large amount of dust.

Criminally Overrated!


2021-05-07 • via Nuitee
J
June • family
10
Pros:

Lovely pool to relax by. Terrific staff and food.

2020-01-07 • via Nuitee
J
Joakim
10
One of the best!
Pros:

This was one of the best hotel experiences i have ever had! The staff was so welcoming and helpful. They even clean your hiking boots. I would come back just to stay here one more night.

2020-01-05 • via Nuitee
R
Robin
10
Pros:

Lovely relaxing hotel - Woken by stunning birdsong, terrific views of the volcanoes, excellent food and great wine selection. I had wonderful service from the small & dedicated staff. They arranged a super guide (Honore) to take me gorilla trekking. Couldn’t fault the place!

2018-11-20 • via Nuitee
M
Milli
10
Pros:

Lovely staff, nice pool and good food. We stayed in a deluxe room which was lovely and spacious. The rooms are a little dark but have a nice little terrace with two comfortable chairs. Nice touch to have a fridge/minibar and kettle with coffees and teas supplied. I had a massage which was excellent and the cleaning of the boots post trek and snack pack provided all were nice touches that added to our positive experience. Would definitely recommend staying here!

2018-10-29 • via Nuitee