Choice City Hotel

Hotels
8.7 (100 reviews)
L9 - Mall BG Junction Jl. Bubutan 1-7 , Surabaya , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Massage services
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Difficult access
Aging amenities

Categories

Cleanliness
7.91
Multiple reviews mention issues with cleanliness, such as hair on the floor and dirty sheets.
Service
9.38
Many reviews praise the friendly and helpful staff.
Location
8.92
Convenient location inside a mall, with various amenities and attractions nearby.
Room Quality
8.37
Rooms are generally comfortable and well-furnished, though some mention problems like the shower setup.
Amenities
8.4
Hotel amenities are decent but noted that some facilities are aging.
Value for Money
8.86
Guests believe they received good value for the price paid, particularly in relation to location.
Food and Beverage
8.91
Breakfast received positive remarks for its variety and quality.
Overall Experience
8.88
General sentiment is positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:21

Property Description

Garden Views and Fitness Center
Choice City Hotel offers a serene setting with a beautiful garden and a fitness center for guests to unwind and stay active during their stay.

Comfortable Rooms with Modern Amenities
Each air-conditioned room at Choice City Hotel is equipped with free WiFi, a flat-screen TV, and a private bathroom, ensuring a comfortable and convenient stay for all guests.

Family-Friendly Features
With a children's playground on-site, Choice City Hotel is the perfect choice for families looking for a fun and relaxing getaway in Surabaya.

Experience the perfect blend of comfort and convenience at Choice City Hotel. Book your stay now for an unforgettable experience!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 100 reviews
Cleanliness: 7.91
Service: 9.38
Location: 8.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.88
C
Christoph • family_with_children • de
9
2026-03-13 • via Nuitee
M
Michael • solo_traveller • fr
9
2026-03-12 • via Nuitee
A
Aise • solo_traveller • it
9
Nice hotel at the top of a mall, great value for money.
Pros:

Awesome, good value, friendly staff, was upgraded to larger room for free, very clean and spacey.

Cons:

During my stay, only a la carte breakfast was available. Disappointent as I wanted to try out the buffet, but plenty of food options just downstairs in the mall.

2026-03-07 • via Nuitee
H
Heence C.S • family_with_children • id
8
Pros:

Location

2026-03-03 • via Nuitee
W
Wan-hwa (Hannah) • family_with_children • tw
9
Pros:

The location is very convenient.

Cons:

Our bathroom had water leaking somewhere. We asked more towels to wipe the water, so didn't bother us too much for 2 nights stay.

2026-02-28 • via Nuitee
A
AUMARY • couple • mu
8
2026-02-08 • via Nuitee
J
janusz • couple • pl
10
Pros:

Wygodny pokój świetne śniadanie z pięknym widokiem na miasto dobra lokalizacja

2026-01-29 • via Nuitee
M
Mathilde • couple • fr
8
2026-01-19 • via Nuitee
A
Andrea • couple • it
10
Pros:

Ottima posizione, all’interno di un centro commerciale, molto comodo per qualsiasi necessità.
Camere spaziose e pulite.
Colazione ottima e personale molto disponibile.

2026-01-19 • via Nuitee
A
Adi • family_with_children • us
9
2026-01-16 • via Nuitee
S
sarah • family_with_children • au
6
Pros:

Lit confortable, personnel agréable et arrangeant

Cons:

Il faut investir dans un aspirateur, la balayette ne suffit pas. Il y avait des cheveux un peu partout au sol dans la chambre et la salle de bain....
J'ai connu des hôtel moins chers mais plus propre.
Accès pas très intuitif, c'est au niveau 9 du centre commercial mais il faut changer d'ascenseur pour y accéder. N'hésitez pas à demander aux agents de sécurité quand vous arrivez la première fois.

2025-12-27 • via Nuitee
J
James • solo_traveller • au
8
2025-12-24 • via Nuitee
J
James • solo_traveller • au
8
Great location, very helpful and friendly staff with 24/7 reception.
2025-12-24 • via Nuitee
S
Sandi • family_with_children • id
5
Pros:

Lokasi bagus

Cons:

Kamar kurang bersih berdebu..lantai kamar mandi licin menyebabkan saya jatuh..bahaya sekali.
Ukuran King bed ternyata palsu hanya gabungan dari dua bed kecil

2025-12-17 • via Nuitee
R
Rosalie • family_with_children • nl
8
2025-12-07 • via Nuitee
W
Willem • solo_traveller • au
9
Good value for money
Pros:

Very central and great very friendly staff !

2025-12-06 • via Nuitee
R
Rohaizan • couple • my
8
Good for an overnite.
Pros:

Good for a stopover to Bromo or the coastal towns

Cons:

In a mall and hard find the main entrance as the hotel is on the 7th Floor

2025-11-20 • via Nuitee
G
gregor • solo_traveller • de
9
Xius made my stay Perfect
Pros:

Helpful service, cleaningness

2025-11-20 • via Nuitee
B
Banks • solo_traveller • au
8
Very happy
Pros:

Great place, I would stay here again

Cons:

The shower setup

2025-11-11 • via Nuitee
R
Rolf • couple • de
9
2025-11-05 • via Nuitee