The Esplanade Hotel

did not sleep well, and paid 83 pounds for it

Radiator was on in the bathroom and we couldn’t turn it off, which made the room extremely hot (weather was hot and sunny) breakfast had good options but was poor when presented to us. A manned buffet style breakfast would of been nicer

Don't bother with breakfast,
Only on for a short time,
I didn't receive my muesli, and full breakfast was very dry, I could have choked on the bacon horrible, and neither of my daughters touched any of it.
We went. Down near end of breakfast, and it looked like it had been left under a heat lamp in the kitchen since 8 a.m., bar for the egg

And They jammed 3 of us on a tiny table, when they had a few big round tables with just 2 people sitting at them.

I'll give them that when I complain, the head lady came over,
she pushed 2 tables together, and the reason for just 2 people sitting at the big tables was that they were here for a week,
well love, I'm here for 1 night, so moving them so a small table for 1 day shouldn't have put them out too much, but you would rather be lazy about it.

So I had to feel uncomfortable and complain, due to your lazy attitude of the head staff
My only other complaint is

also the employee I complained to in the first place,
apparently didn't speak English,
the head staff told us,
as my daughter also complained how rude she was, to just waking away while we complained, that we were crampped

If saying
sorry, I'll just get you someone,
Is to much, hospitality isn't the job for her

Mybe chambermaid, but definitely not in the restaurant

Or was it just a fibble excuse,
By you head of staff,
trying to make my daughter feel uncomfortable complaining,
by putting your customers down, and made to feel like a racist,
When you should have staff that understand people's complaints especially in a restaurant
What if someone said I've got an allergy and she didn't under stand,
Bloody disgusting and could kill someone
Im complaining about staff we don't know,
but i assume would speak basic English if working in contact with customers and food

Anyway, She just walked away ignorantly,
I didn't know if we were getting any help or not.

Bit dated. No hairdryer

Unclean

Decor was very dated and beds were uncomfortable

Bedroom Just started to look very tired, garden could be nice but neglected,

There wasn't a lot of choices for breakfast if you don't eat a cooked breakfast. I had porridge not very nice there wasn't any fruit or yoghurt available so I would have breakfast elsewhere unless you like the traditional.

When we first entered the room, we noticed quite a strong aroma of urine coming from the shower room, the room was clean, but I think the drainage system is not up to standard. Breakfast came with the booking, but it wasn't particularly good. My wife had a full English breakfast that was so small, one could barely call it "full". I ordered porridge, but what I got was more like flaked rice, followed by eggs benedict, the eggs were overdone, as were the bagels, & just one piece of bacon was placed on the side of the plate, pretty poor. I paid £182.00 for one night, for a 3 star hotel, that's disgusting. The price had been increased as there were events on at the open air concert venue, all hotels do this when such events are on, but it's a low & underhanded practice. As far as I'm concerned, we didn't get value for money at this hotel & it's very unlikely we'll return.

The breakfast was poor and the breakfast service wasn't great (had to keep prompting for things even when they required a menu card completing). Family room on pictures had bath and shower but the room we got only had a shower (which wasn't great with a little one that lives baths)

Our first room smelled of urine so the hotel upgraded us to one of the newly renovated rooms

There was nothing not to like.