Joy Palace Hotel

Hotels
7.6 (834 reviews)
Westlands Road , Nairobi , ke

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location and safe area
Good value / affordable
Reception available 24/7 and accommodating
Cons:
Small, dark and dated rooms; shower and electrical problems
Inconsistent cleanliness (torn sheets, mosquitoes, used slippers)
Limited or poor amenities (no AC, no lift, weak WiFi, awkward power/lighting)
Breakfast and restaurant service inconsistent or poor; limited choice

Categories

Cleanliness
7
Mixed: housekeeping and reception praised, but torn/small bed linen, used slippers in shower and mosquito problems indicate inconsistent cleanliness and maintenance.
Service
10
Very positive: staff repeatedly described as friendly, helpful and courteous; reception and individual employees singled out for excellent service.
Location
9.6
Strongly positive: many reviews highlight excellent, convenient and safe location as a primary benefit.
Room Quality
5.2
Negative: rooms frequently described as small, dark and dated; problems with showers, faulty lighting/electrical shocks, high-mounted TVs, torn sheets and poor room layout.
Amenities
5.8
Below average: lack of air conditioning and lift, poor WiFi, limited bedside power/lighting, spa placement complaints and inconsistent provision of amenities.
Value for Money
9
Positive: several guests noted good price/quality ratio and cheap rooms, making the stay acceptable for budget-conscious travellers.
Food and Beverage
5.8
Mixed-to-negative: breakfasts described as merely okay with limited choice and inconsistent service; one review reports the restaurant as a 'disaster' due to staff issues.
Overall Experience
8.4
Generally mixed-positive: strong location and excellent staff boost the experience, but room quality, amenities and some F&B issues dampen overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 18:23

Property Description

Convenient Location
Located in Nairobi near popular attractions like Nairobi National Museum and Nairobi Botanic Garden, Joy Palace Hotel offers easy access to the city's key points of interest.

Comfortable Accommodation
The hotel provides well-equipped rooms with city views, a terrace, and essential amenities like a flat-screen TV, private bathroom, and free WiFi, ensuring a comfortable stay for guests.

Leisure Facilities
Guests can unwind and have fun with the on-site billiards facility, perfect for relaxing after a day of exploring the nearby Kumbu Kumbu Art Gallery and Museum Hill Centre.

Experience comfort and convenience at Joy Palace Hotel. Book now for a delightful stay in Nairobi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 834 reviews
Cleanliness: 7
Service: 10
Location: 9.6
Room Quality: 5.2
Amenities: 5.8
Value for Money: 9
Food and Beverage: 5.8
Overall Experience: 8.4
J
Judith Sophie • extended_group • de
6
Es war ausreichend, un dort zu schlafen, aber ich würde nicht nochmal dort buchen.
Pros:

Das Personal war immer freundlich

Cons:

Die Bilder haben sehr getrügt zu der Realität. Das Zimmer war klein und dunkel. Die Ausstattung ungenügend, zB gab es keine Nachttischlampen und nur eine schimmernde Lampe an der Decke. Das Licht hat geflackert, sobald man geduscht hat und es gab kleine Stromschläge beim Duschkopf. Die Bettlaken waren zu klein für das Bett und zum Teil zerrissen. Ab früh um 5:45 Uhr dröhnte wiederholende Klaviermusik aus dem Restaurant unten. Das Frühstück war okay, aber es gab keine Auswahl.

2026-06-26 • via Nuitee
Y
Yogitha • solo_traveller • in
7
2026-06-26 • via Nuitee
Z
Zubair • solo_traveller • pk
8
2026-06-25 • via Nuitee
G
Glaide • solo_traveller • ke
7
the location is the only good thing about the hotel
Pros:

The location is good

Cons:

The room really small and the charging port and the room telephone was not at the bedside I had to get off the bed to walk to the far wall to charge my phone and answer a call from the reception.The tv was also weirdly mounted high on the ceiling.and the lamp switch was at the bottom end of the table

2026-06-24 • via Nuitee
B
Bs • solo_traveller • et
7
2026-06-20 • via Nuitee
C
cyrine • solo_traveller • fr
9
Un court séjour ou j ai pu faire toutes mes courses tout est à coté
Pros:

l emplacement

Cons:

Rien

2026-06-14 • via Nuitee
G
Gerald • solo_traveller • at
7
Pros:

The accomodation itself and the reception are very ok, calm nights, no noise.

Cons:

the Restaurant was a desaster. I was there for two nights, means 2 breakfasts, and every day there was another problem caused by the staff of that Restaurant. The most unfriendly person was that guy who is the watchman ( ? ), but again and again he had to do kitchen work, and the results were horrible. The Hotel is ok, but the Restaurant not. In future I will choose another place for my stay in Nairobi.

2026-06-05 • via Nuitee
C
Christianee Faith • couple • ae
8
Pros:

The area was great. And rooms was cheap

Cons:

Nothing much. Just the fact they said breakfast is served at 7am and when we got down at 7:15, restaurant was still closed

2026-06-01 • via Nuitee
G
Greta • couple • es
9
Estancia muy cómoda!
Pros:

El alojamiento está súper bien ubicado, el personal es súper simpático el checking era a partir de las 11, pero llegamos a las 4:00 de la mañana y nos dieron una habitación provisional hasta poder entrar a la nuestra. La zona es muy segura, limpio y plus ya que te dan desayuno!

Cons:

Estuvimos dos noches y las dos nos salió el agua fría!

2026-05-29 • via Nuitee
B
bolaji • extended_group • ng
7
2026-05-28 • via Nuitee
A
Anand • solo_traveller • no
10
2026-05-22 • via Nuitee
V
Venkatesh • solo_traveller • in
6
2026-05-22 • via Nuitee
R
robin • solo_traveller • au
6
Simple good hotel let down by showers
Pros:

Modest simple good hotel but showers need upgrade

Cons:

Showers didn’t work properly so had to change room and new one was a challenge to adjust temp

2026-05-20 • via Nuitee
M
Mwangi • solo_traveller • ke
9
Hiyo spa jooo......
Pros:

Honesty and Security

Cons:

Spa being located at the top of the rooms

2026-05-16 • via Nuitee
E
Epiphanie • solo_traveller • rw
10
2026-05-16 • via Nuitee
K
Karine • couple • fr
8
2026-05-15 • via Nuitee
B
BananWrc • extended_group • pl
7
Dobry stosunek ceny do jakości, miejsce aby się przespać i zjeść śniadanie.
Pros:

Miła, całodobowa recepcja, serwis sprzątający, restauracja na dole, obiekt z zamykaną na noc bramą.

Cons:

Używane klapki pod prysznicem - po co...?

2026-05-15 • via Nuitee
I
ilsen • couple • th
9
Super
Pros:

Very friendly staff. The location is perfect.

2026-05-14 • via Nuitee
N
natavius • solo_traveller • us
10
2026-05-13 • via Nuitee
J
Jessica • solo_traveller • de
9
2026-05-10 • via Nuitee