Joy Palace

Hotels
•
Independent
8 (5 reviews)
Westlands Close, Nairobi, Nairobi County, 00101 , Nairobi , KE
254-727-828209

listing image 1
Show all photos
Pets allowed

Facilities

Free breakfast
Meeting rooms
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Free breakfast
See all facilities

Review Highlights

Pros:
Excellent location (Westlands) within walking distance to malls, restaurants and nightlife
Very friendly and helpful staff; 24-hour reception
Good value for money / affordable pricing
Breakfast included in some deals; on-site restaurant
Perceived as safe and secure (gated at night)
Generally clean and comfortable beds reported by many guests
Cons:
Room maintenance issues: dated facilities, occasional mold smell
Shower problems (cold water or hard-to-adjust temperature)
No air conditioning in many rooms; rooms can be very hot
Poor or inconsistent breakfast timing/service in some cases
No lift and weak WiFi reported
Mosquitoes and lack of window screens in some rooms
Inconvenient spa location (above rooms)
Administrative hiccups (e.g., delays obtaining tax invoice)

Categories

Cleanliness
7
Mostly reported as acceptable/clean by several guests, but some mentions of mold smell in a room, used slippers in shower and mosquitoes/poor window screens lowered impressions of cleanliness.
Service
9
Repeated praise for very friendly, helpful staff, 24-hour reception, and exceptional individual service (several guests named staff positively), with only minor administrative complaints (e.g., delayed tax invoice).
Location
9
Consistently highlighted as excellent — central Westlands location, within walking distance of malls, restaurants and nightlife; many guests cited location as a primary positive.
Room Quality
6.5
Rooms are basic and functional but several guests reported issues: cold showers or shower temperature problems, lack of air conditioning, aging fixtures, occasional mold smell and maintenance needs.
Amenities
7
Basic amenities available (restaurant, breakfast included on some deals, security/van service), but notable gaps: no AC in many rooms, no lift, poor WiFi reported, spa positioned inconveniently and occasional breakfast timing problems.
Value for Money
9
Frequently described as great value — good price-to-location ratio and budget-friendly; many guests noted they would return because of the cost and location benefits.
Food and Beverage
8
Generally satisfactory: included breakfast and restaurant service received positive comments, though a few guests experienced breakfast service timing issues or occasional unavailability.
Overall Experience
8.5
Overall positive budget hotel experience: excellent location and service make up for basic/dated rooms and some maintenance issues; many guests indicated they'd stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-03 23:47

Property Description

Stunning Views from Terrace
Take in the breathtaking surroundings from the hotel's terrace, providing a perfect spot for relaxation and enjoyment.

Delightful Dining and Refreshing Drinks
Dine in style at the hotel's restaurant, or indulge in the convenience of room service. Unwind with your favorite drink at the bar/lounge, creating a perfect evening retreat.

Convenient Amenities and Services
Benefit from complimentary wireless internet, business facilities, and quick check-in/out options. Enjoy a hassle-free stay with amenities like a roundtrip airport shuttle and free parking.

To experience all this and more, book your stay at Joy Palace for a memorable Nairobi getaway.

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

Location

Guest Reviews

8
Based on 5 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 7
Value for Money: 9
Food and Beverage: 8
Overall Experience: 8.5
J
Judith Sophie • extended_group • de
6
Es war ausreichend, un dort zu schlafen, aber ich würde nicht nochmal dort buchen.
Pros:

Das Personal war immer freundlich

Cons:

Die Bilder haben sehr getrügt zu der Realität. Das Zimmer war klein und dunkel. Die Ausstattung ungenügend, zB gab es keine Nachttischlampen und nur eine schimmernde Lampe an der Decke. Das Licht hat geflackert, sobald man geduscht hat und es gab kleine Stromschläge beim Duschkopf. Die Bettlaken waren zu klein für das Bett und zum Teil zerrissen. Ab früh um 5:45 Uhr dröhnte wiederholende Klaviermusik aus dem Restaurant unten. Das Frühstück war okay, aber es gab keine Auswahl.

2026-06-26 • via Nuitee
Y
Yogitha • solo_traveller • in
7
2026-06-26 • via Nuitee
Z
Zubair • solo_traveller • pk
8
2026-06-25 • via Nuitee
G
Glaide • solo_traveller • ke
7
the location is the only good thing about the hotel
Pros:

The location is good

Cons:

The room really small and the charging port and the room telephone was not at the bedside I had to get off the bed to walk to the far wall to charge my phone and answer a call from the reception.The tv was also weirdly mounted high on the ceiling.and the lamp switch was at the bottom end of the table

2026-06-24 • via Nuitee
B
Bs • solo_traveller • et
7
2026-06-20 • via Nuitee
C
cyrine • solo_traveller • fr
9
Un court séjour ou j ai pu faire toutes mes courses tout est à coté
Pros:

l emplacement

Cons:

Rien

2026-06-14 • via Nuitee
G
Gerald • solo_traveller • at
7
Pros:

The accomodation itself and the reception are very ok, calm nights, no noise.

Cons:

the Restaurant was a desaster. I was there for two nights, means 2 breakfasts, and every day there was another problem caused by the staff of that Restaurant. The most unfriendly person was that guy who is the watchman ( ? ), but again and again he had to do kitchen work, and the results were horrible. The Hotel is ok, but the Restaurant not. In future I will choose another place for my stay in Nairobi.

2026-06-05 • via Nuitee
C
Christianee Faith • couple • ae
8
Pros:

The area was great. And rooms was cheap

Cons:

Nothing much. Just the fact they said breakfast is served at 7am and when we got down at 7:15, restaurant was still closed

2026-06-01 • via Nuitee
G
Greta • couple • es
9
Estancia muy cómoda!
Pros:

El alojamiento está súper bien ubicado, el personal es súper simpático el checking era a partir de las 11, pero llegamos a las 4:00 de la mañana y nos dieron una habitación provisional hasta poder entrar a la nuestra. La zona es muy segura, limpio y plus ya que te dan desayuno!

Cons:

Estuvimos dos noches y las dos nos salió el agua fría!

2026-05-29 • via Nuitee
B
bolaji • extended_group • ng
7
2026-05-28 • via Nuitee
A
Anand • solo_traveller • no
10
2026-05-22 • via Nuitee
V
Venkatesh • solo_traveller • in
6
2026-05-22 • via Nuitee
R
robin • solo_traveller • au
6
Simple good hotel let down by showers
Pros:

Modest simple good hotel but showers need upgrade

Cons:

Showers didn’t work properly so had to change room and new one was a challenge to adjust temp

2026-05-20 • via Nuitee
M
Mwangi • solo_traveller • ke
9
Hiyo spa jooo......
Pros:

Honesty and Security

Cons:

Spa being located at the top of the rooms

2026-05-16 • via Nuitee
E
Epiphanie • solo_traveller • rw
10
2026-05-16 • via Nuitee
K
Karine • couple • fr
8
2026-05-15 • via Nuitee
B
BananWrc • extended_group • pl
7
Dobry stosunek ceny do jakości, miejsce aby się przespać i zjeść śniadanie.
Pros:

Miła, całodobowa recepcja, serwis sprzątający, restauracja na dole, obiekt z zamykaną na noc bramą.

Cons:

Używane klapki pod prysznicem - po co...?

2026-05-15 • via Nuitee
I
ilsen • couple • th
9
Super
Pros:

Very friendly staff. The location is perfect.

2026-05-14 • via Nuitee
N
natavius • solo_traveller • us
10
2026-05-13 • via Nuitee
J
Jessica • solo_traveller • de
9
2026-05-10 • via Nuitee