Joy Palace

Hotels
•
Independent
8 (5 reviews)
Westlands Close, Nairobi, Nairobi County, 00101 , Nairobi , KE
254-727-828209

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Free breakfast
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Inconsistent cleanliness
Limited amenities
Noise issues
Value for money concerns

Categories

Cleanliness
6.9
Mixed reviews on cleanliness, with some guests mentioning the rooms were clean while others complained about unclean sheets.
Service
8.3
Service was generally appreciated by guests, with helpful and friendly staff mentioned in several reviews.
Location
8.5
Great location near shopping areas and public transport, appreciated by many guests.
Room Quality
7.9
Guests generally found the rooms comfortable, although some mentioned small room sizes.
Amenities
6.9
Mixed feedback on amenities, some guests highlighted the clean and functional facilities, while others mentioned noise issues.
Value for Money
7.9
Guests had varying opinions on value for money, with some finding it excellent for the price, while others felt it could be improved.
Food and Beverage
7
Breakfast and restaurant services received positive feedback overall, with some guests wanting more variety.
Overall Experience
8.9
Most guests had a positive overall experience, appreciating the cleanliness, location, and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 21:49

Property Description

Stunning Views from Terrace
Take in the breathtaking surroundings from the hotel's terrace, providing a perfect spot for relaxation and enjoyment.

Delightful Dining and Refreshing Drinks
Dine in style at the hotel's restaurant, or indulge in the convenience of room service. Unwind with your favorite drink at the bar/lounge, creating a perfect evening retreat.

Convenient Amenities and Services
Benefit from complimentary wireless internet, business facilities, and quick check-in/out options. Enjoy a hassle-free stay with amenities like a roundtrip airport shuttle and free parking.

To experience all this and more, book your stay at Joy Palace for a memorable Nairobi getaway.

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

Location

Guest Reviews

8
Based on 5 reviews
Cleanliness: 6.9
Service: 8.3
Location: 8.5
Room Quality: 7.9
Amenities: 6.9
Value for Money: 7.9
Food and Beverage: 7
Overall Experience: 8.9
C
Caroline • solo_traveller • qa
8
2026-05-07 • via Nuitee
G
Giovanni • solo_traveller • it
7
2026-05-07 • via Nuitee
U
Ulrich • extended_group • de
7
2026-04-10 • via Nuitee
D
Deborah • solo_traveller • cd
9
Enjoyable and practical
2026-04-09 • via Nuitee
C
Christine • solo_traveller • rw
8
Pros:

The staff always go out of their way to be helpful

Cons:

I am still waiting for my tax invoice. To get one of those is always a fight.

2026-04-08 • via Nuitee
S
sorobit • solo_traveller • ke
10
Pros:

Specious, food and very kind staffs

2026-04-08 • via Nuitee
A
Anne • solo_traveller • be
7
Personnel et emplacement au top.
Pros:

L'emplacement et la gentillesse du personnel.

Cons:

La vétusté de l'endroit.

2026-04-07 • via Nuitee
B
Black Identity • couple • ng
9
Pros:

Very friendly and courteous Staff and Vanessar was exceptional.

Cons:

Nothing

2026-04-03 • via Nuitee
N
Nicolas • solo_traveller • be
10
2026-03-31 • via Nuitee
S
SONGGON • couple • kr
1
2026-03-30 • via Nuitee
W
William • couple • se
10
2026-03-30 • via Nuitee
M
MED Lemine • solo_traveller • mr
5
2026-03-17 • via Nuitee
A
Ahadi • solo_traveller • tz
7
Nice and quite stay.
2026-03-17 • via Nuitee
S
sorobit • solo_traveller • ke
9
Pros:

Very good customer service especially in the restaurant

2026-03-17 • via Nuitee
P
Polizzi • couple • it
7
2026-03-17 • via Nuitee
N
Nena • solo_traveller • us
7
Pros:

Room was Ok, no breakfast, & supper was Ok. I had a problem with getting ice cubes.

Cons:

Some left the window open with no screen and the mosquitoes had breakfast, lunch, and dinner on me. Mosquitoes bites everywhere on me, I killed about 6 during the night.

2026-03-16 • via Nuitee
P
Per • solo_traveller • dk
8
2026-03-15 • via Nuitee
T
Thomas • couple • gb
6
Basic but good enough
Pros:

Good location, helpful staff.

Cons:

No air con, no lift, WiFi very poor connection

2026-03-14 • via Nuitee
M
Micah • solo_traveller • ca
9
2026-03-14 • via Nuitee
T
Thomas • couple • gb
6
Pleasant but would benefit from modernisation
Pros:

Conveniently located and good price

Cons:

No air con and some maintenance needed in rooms

2026-03-14 • via Nuitee