Joy Palace

Hotels
•
Independent
8 (5 reviews)
Westlands Close, Nairobi, Nairobi County, 00101 , Nairobi , KE
254-727-828209

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Free breakfast
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Inconsistent cleanliness
Limited amenities
Noise issues
Value for money concerns

Categories

Cleanliness
6.9
Mixed reviews on cleanliness, with some guests mentioning the rooms were clean while others complained about unclean sheets.
Service
8.3
Service was generally appreciated by guests, with helpful and friendly staff mentioned in several reviews.
Location
8.5
Great location near shopping areas and public transport, appreciated by many guests.
Room Quality
7.9
Guests generally found the rooms comfortable, although some mentioned small room sizes.
Amenities
6.9
Mixed feedback on amenities, some guests highlighted the clean and functional facilities, while others mentioned noise issues.
Value for Money
7.9
Guests had varying opinions on value for money, with some finding it excellent for the price, while others felt it could be improved.
Food and Beverage
7
Breakfast and restaurant services received positive feedback overall, with some guests wanting more variety.
Overall Experience
8.9
Most guests had a positive overall experience, appreciating the cleanliness, location, and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 21:49

Property Description

Stunning Views from Terrace
Take in the breathtaking surroundings from the hotel's terrace, providing a perfect spot for relaxation and enjoyment.

Delightful Dining and Refreshing Drinks
Dine in style at the hotel's restaurant, or indulge in the convenience of room service. Unwind with your favorite drink at the bar/lounge, creating a perfect evening retreat.

Convenient Amenities and Services
Benefit from complimentary wireless internet, business facilities, and quick check-in/out options. Enjoy a hassle-free stay with amenities like a roundtrip airport shuttle and free parking.

To experience all this and more, book your stay at Joy Palace for a memorable Nairobi getaway.

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

Location

Guest Reviews

8
Based on 5 reviews
Cleanliness: 6.9
Service: 8.3
Location: 8.5
Room Quality: 7.9
Amenities: 6.9
Value for Money: 7.9
Food and Beverage: 7
Overall Experience: 8.9
V
Verified traveler
6
Pros:

Excellent price for the place including breakfast. Biggest issue was there is no screen on the window and no netting so got bit all night long from mosquitos. Had to close the widow but with no AC or fan was very hot. Also killed two cockroaches.

2024-10-09 • via Nuitee
V
Verified traveler
6
Friendly staff
Pros:

Room diferente from the booking but very cleaning place and friendly staff breakfast was very poor

2022-09-24 • via Nuitee
A
Akter
10
Excellent Service
Pros:

Excellent service and stay. Rooms are good and clean. Value for money. Staffs are extremely helpful!

2019-02-25 • via Nuitee
A
Akter
8
Clean and good neighborhood
Pros:

Very friendly receptionist. Rooms are clean and value for price. Walking distance to restaurant, shopping center etc.

2019-02-06 • via Nuitee
V
Verified traveler
10
Pros:

Nice hotel, friendly staff and very good security.

2018-09-28 • via Nuitee