Casa Basalto

Hotels
9.2 (199 reviews)
Avenida Camino Real de la Plata 206 , Pachuca de Soto , mx

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Children allowed
Pets allowed

Facilities

Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Lack of cleanliness
Small parking
Food portion sizes

Categories

Cleanliness
8.79
Some complaints about cleanliness and odors in the room.
Service
10
Frequent praise for the staff's friendliness and service quality.
Location
9.76
The location received positive remarks across multiple reviews.
Room Quality
8.8
Several reviews mentioned room issues like temperature control and noise.
Amenities
9.25
Amenities like the jacuzzi were praised, though some were found lacking.
Value for Money
8.78
Comments on pricing being high compared to the offered value.
Food and Beverage
8.24
Mixed reviews on the quality and portion sizes of food.
Overall Experience
9.99
Overall impressions were very positive, with some points for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:19

Property Description

Luxurious Accommodation
Indulge in comfort and style at Casa Basalto, where every room is elegantly furnished with modern amenities including flat-screen TVs, air conditioning, and private balconies in select rooms. Enjoy the convenience of 24-hour room service and free WiFi throughout the property.

Convenient Location
Located just a short distance from Hidalgo Stadium and Monumental Clock, Casa Basalto offers easy access to key attractions in Pachuca de Soto. With the Felipe Ángeles International Airport also nearby, your travel convenience is guaranteed.

Exceptional Services
Experience top-notch service with a 24-hour front desk, tour desk, and airport transfers available at your disposal. Unwind in the garden, relax on the terrace, or dine in the on-site restaurant and bar for a truly memorable stay.

Book your stay at Casa Basalto now and elevate your travel experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 450 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 199 reviews
Cleanliness: 8.79
Service: 10
Location: 9.76
Room Quality: 8.8
Amenities: 9.25
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
A
Alexander • solo_traveller • pt
7
Pros:

La ubicación y limpieza.

Cons:

No funcionan los refri en las habitaciones.

2026-04-23 • via Nuitee
K
Karina • family_with_children • mx
10
Pros:

todo super bien

2026-04-13 • via Nuitee
H
Hernández • family_with_children • mx
10
Pros:

El check in del chico de la noche, fue muy amable.
Muy atento y realmente muy profesional, ame la estáncia, la limpieza de las habitaciones es excepcional.

2026-04-09 • via Nuitee
K
Karlaboo • family_with_children • mx
10
Estancia increíble
Pros:

Todo el personal extremadamente atento y la ubicación increíble

Cons:

El servicio en el restaurante un poco lento

Faltaba iluminación arriba del lavabo para poder maquillarme correctamente

La televisión tenia falla o era muy difícil de usar

2026-04-01 • via Nuitee
M
Maria Cecilia • family_with_children • mx
10
Pros:

Un ambiente acogedor, personal super amable, ubicación excelente 100% recomendable

2026-03-30 • via Nuitee
E
Edher Praga • family_with_children • mx
10
Pros:

Si restaurante de los mejores de Zona plateada

2026-03-29 • via Nuitee
G
Gerardo • family_with_children • mx
10
2026-03-16 • via Nuitee
V
victor • couple • mx
10
Excelente estancia
Pros:

Todo en general

Cons:

N/A

2026-03-08 • via Nuitee
E
Elena • solo_traveller • es
10
2026-02-22 • via Nuitee
A
ALEJANDRA • family_with_children • mx
10
Pros:

La atención del personal y la ubicación

Cons:

No tuve ninguna mala experiencia

2026-02-12 • via Nuitee
M
Mario • couple • mx
10
Excelente lugar y muy confortable
Cons:

Podrian tener una extension de estacionamiento, por la demanda del hotel el parking ya les queda muy pequeño

2026-02-10 • via Nuitee
S
Santiago • family_with_children • mx
8
Pros:

El restaurante y la atención del personal 10/10

Cons:

El televisor no funcionaba bien 🙂‍↕️

2026-02-08 • via Nuitee
Z
Zaira • solo_traveller • mx
6
2026-01-28 • via Nuitee
G
Gustavo • family_with_children • mx
10
2026-01-22 • via Nuitee
M
Marisol • family_with_children • mx
9
2026-01-19 • via Nuitee
D
Daniela • family_with_children • us
10
Pros:

Everything was clean and comfortable! That was my second time here! Just awesome :)

2026-01-19 • via Nuitee
E
Eduardo Hernández Vidal • family_with_children • mx
9
2026-01-16 • via Nuitee
C
Carlos • extended_group • es
10
Genial
Pros:

Ubicación y amabilidad del personal

2026-01-13 • via Nuitee
M
Martinez • family_with_children • mx
9
2026-01-11 • via Nuitee
M
Marco • solo_traveller • es
7
2026-01-03 • via Nuitee