Candlewood Suites - Houston - Pasadena by IHG

Hotels
•
Candlewood Suites
8.6 (419 reviews)
3450 East Sam Houston Parkway South , Pasadena , us
+1 713-920-9927

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean location
Friendly service
Spacious rooms
Cons:
Dirty areas
Extra charges
Pests in room
No breakfast

Categories

Cleanliness
8.85
Several reviews mentioned cleanliness issues including dirty floors and roaches.
Service
9.99
Positive sentiment towards front desk staff and assistance with issues.
Location
9.86
Conveniently located according to several reviews.
Room Quality
8.81
Mixed reviews; decent size but issues with temperature balance and unwanted pests.
Amenities
7.84
Limited amenities mentioned; no complimentary breakfast and additional charges.
Value for Money
8.3
Concerns regarding charges and lack of value for the price paid.
Food and Beverage
6.35
No complimentary breakfast and limited options.
Overall Experience
8.82
Mixed feelings overall; while some aspects were good, many issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:10

Property Description

Convenient Location in Pasadena
Experience comfort and convenience at Candlewood Suites - Houston - Pasadena, an IHG Hotel. Located near the University of Houston, our hotel offers easy access to local attractions and the airport.

Modern Amenities
Enjoy a range of amenities during your stay, including express check-in/check-out, free WiFi, a fitness centre, and a shared lounge. Our 3-star hotel also features family rooms, perfect for both leisure and business travelers.

Relax and Unwind
Take advantage of our barbecue facilities to enjoy a relaxing evening with family and friends. Whether you're here for work or leisure, Candlewood Suites - Houston - Pasadena ensures a memorable stay for all guests. Book now and experience true hospitality.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 419 reviews
Cleanliness: 8.85
Service: 9.99
Location: 9.86
Room Quality: 8.81
Amenities: 7.84
Value for Money: 8.3
Food and Beverage: 6.35
Overall Experience: 8.82
K
Kathy • solo_traveller • us
10
2026-08-16 • via Nuitee
G
Guadalupe • family_with_children • us
8
2026-07-13 • via Nuitee
K
Kimberly • couple • us
9
Pros:

Convenient, gated, clean, helpful staff

2026-07-12 • via Nuitee
E
EDUARDO • family_with_children • mx
8
CONFORTABLE Y MUY SILENCIOSA
Pros:

FALTA DESAYUNOS GRATIS A HOSPEDARTE CON COMPARACION A OTROS HOTELES QUE HE LLEGADO

Cons:

NUNCA FUERON A HACER LIMPIEZA AL CUARTO., SOBRE TODO SI TENIAMOS HIGIENICOS

2026-07-01 • via Nuitee
A
Ashley • solo_traveller • us
9
2026-04-16 • via Nuitee
S
Serena • couple • us
9
2026-04-07 • via Nuitee
D
Deborah • family_with_children • us
10
Loved it! Felt secure and safe!
Pros:

Everything

Cons:

Everything was good

2026-03-31 • via Nuitee
A
armando • solo_traveller • us
10
Pros:

I loved that it had great parking security and i could sleep with confidence of no break ins.
The staff was excellent very courteous welcoming and accomidating.

2026-03-23 • via Nuitee
M
Mirna • couple • us
10
Clean comfortable enjoyed the set up
Pros:

Very clean

Cons:

All was good

2026-03-16 • via Nuitee
E
Erik • solo_traveller • au
8
2026-03-12 • via Nuitee
C
Cornelia • family_with_children • us
8
2026-03-09 • via Nuitee
R
Rebecca • couple • us
5
2026-03-09 • via Nuitee
E
Erika • family_with_children • us
8
Pros:

Espacio

Cons:

Olor

2026-02-23 • via Nuitee
E
Eligio • couple • us
8
2026-01-22 • via Nuitee
N
Necole • solo_traveller • us
10
Always a great stay.
Pros:

Demeris and her team are awesome.

Cons:

N/A

2026-01-20 • via Nuitee
S
Sally • family_with_children • us
10
Was excellent
Pros:

Everything

Cons:

No pool

2026-01-19 • via Nuitee
A
Alicia • extended_group • us
10
Comfort
2026-01-19 • via Nuitee
D
David • solo_traveller • us
5
Ones you get in the room it’s nice.
Pros:

Room was clean

Cons:

Lobby and halls had a strong smell off oil/grease.

2026-01-16 • via Nuitee
J
Jose • family_with_children • us
10
2026-01-01 • via Nuitee
V
Vu • family_with_children • us
3
No more staying at Candlewood hotel next time.
Cons:

Both the bathroom sink and kitchen sink is not drain .
The faucet is not install the right way. The floor entry is dirty and we have to clean ourselves for the boy to play. We are not happy at all. We do not got the receipt and look like we got charge more than we book at the price we supposed to be charged.

2025-12-09 • via Nuitee