Candlewood Suites - Houston - Pasadena by IHG

Hotels
•
Candlewood Suites
8.5 (304 reviews)
3450 East Sam Houston Parkway South , Pasadena , US
+1 713-920-9927

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Kids enjoyed the stay
Comfortable bed
Quiet rooms
Gated property
Helpful staff
Convenient location
Cons:
Bad/humid smell in lobby/building
No breakfast / lack of free breakfasts
Housekeeping didn’t always clean the room
Lobby odor noted by multiple guests

Categories

Cleanliness
6.5
Multiple guests noted a persistent bad/humid smell in the lobby and at least one report that rooms were not cleaned during the stay; overall cleanliness below expectation.
Service
9.5
Staff described as helpful in reviews, though there was at least one housekeeping lapse (room not cleaned); overall service is a strong point despite isolated issues.
Location
9
Standard quality for this hotel tier.
Room Quality
10
Beds described as very comfortable and rooms reported as quiet and comfortable, indicating excellent room quality.
Amenities
9.5
Gated and convenient property noted positively; however some amenity expectations (breakfast) were not met for some guests.
Value for Money
8.5
Standard quality for this hotel tier.
Food and Beverage
5.5
Several guests complained about the absence of breakfast / lack of free breakfasts, a clear negative point for F&B.
Overall Experience
9.5
Generally positive stays reported (kids enjoyed it, comfortable and quiet), though lobby smell and missing breakfast detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Convenient Location in Pasadena
Experience comfort and convenience at Candlewood Suites - Houston - Pasadena, an IHG Hotel. Located near the University of Houston, our hotel offers easy access to local attractions and the airport.

Modern Amenities
Enjoy a range of amenities during your stay, including express check-in/check-out, free WiFi, a fitness centre, and a shared lounge. Our 3-star hotel also features family rooms, perfect for both leisure and business travelers.

Relax and Unwind
Take advantage of our barbecue facilities to enjoy a relaxing evening with family and friends. Whether you're here for work or leisure, Candlewood Suites - Houston - Pasadena ensures a memorable stay for all guests. Book now and experience true hospitality.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 304 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 10
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 5.5
Overall Experience: 9.5
D
Durant • couple • us
7
good
Pros:

secure location

Cons:

need more parking and not letting large vehicles take up 6 spots

2026-11-06 • via Nuitee
T
Theressa • solo_traveller • us
9
Pros:

Staff was exceptionally friendly and helpful. Facilities were clean and I felt. I got a really great value for the money. Overall, a great location. There was just construction in the area which made it a little bit difficult.

2026-11-06 • via Nuitee
L
Lyria • family_with_children • us
7
It was a nice stay, my kids really enjoyed it
Pros:

It was ok, the lobby smelled really bad though

Cons:

The smell in the lobby. They didn’t have breakfast

2026-10-19 • via Nuitee
G
Graciela • family_with_children • us
10
It’s was very good for our stay
Pros:

Bed very comfortable

Cons:

The smell around the building like humid

2026-09-14 • via Nuitee
K
Kathy • solo_traveller • us
10
2026-08-16 • via Nuitee
G
Guadalupe • family_with_children • us
8
2026-07-13 • via Nuitee
K
Kimberly • couple • us
9
Pros:

Convenient, gated, clean, helpful staff

2026-07-12 • via Nuitee
E
EDUARDO • family_with_children • mx
8
CONFORTABLE Y MUY SILENCIOSA
Pros:

FALTA DESAYUNOS GRATIS A HOSPEDARTE CON COMPARACION A OTROS HOTELES QUE HE LLEGADO

Cons:

NUNCA FUERON A HACER LIMPIEZA AL CUARTO., SOBRE TODO SI TENIAMOS HIGIENICOS

2026-07-01 • via Nuitee
A
Ashley • solo_traveller • us
9
2026-04-16 • via Nuitee
S
Serena • couple • us
9
2026-04-07 • via Nuitee
D
Deborah • family_with_children • us
10
Loved it! Felt secure and safe!
Pros:

Everything

Cons:

Everything was good

2026-03-31 • via Nuitee
A
armando • solo_traveller • us
10
Pros:

I loved that it had great parking security and i could sleep with confidence of no break ins.
The staff was excellent very courteous welcoming and accomidating.

2026-03-23 • via Nuitee
M
Mirna • couple • us
10
Clean comfortable enjoyed the set up
Pros:

Very clean

Cons:

All was good

2026-03-16 • via Nuitee
E
Erik • solo_traveller • au
8
2026-03-12 • via Nuitee
R
Rebecca • couple • us
5
2026-03-09 • via Nuitee
C
Cornelia • family_with_children • us
8
2026-03-09 • via Nuitee
E
Erika • family_with_children • us
8
Pros:

Espacio

Cons:

Olor

2026-02-23 • via Nuitee
E
Eligio • couple • us
8
2026-01-22 • via Nuitee
N
Necole • solo_traveller • us
10
Always a great stay.
Pros:

Demeris and her team are awesome.

Cons:

N/A

2026-01-20 • via Nuitee
S
Sally • family_with_children • us
10
Was excellent
Pros:

Everything

Cons:

No pool

2026-01-19 • via Nuitee