InterContinental Houston by IHG

Hotels
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InterContinental Hotels & Resorts
9.2 (699 reviews)
6750 Main Street , Houston , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable stay
Cons:
Check-in delays
Cleanliness issues

Categories

Cleanliness
8.18
Facility maintenance needs improvement; toilet issue impacted stay.
Service
9.15
Friendly and welcoming staff; however, service during check-in was disappointing.
Location
10
Great location; convenient access to attractions.
Room Quality
9.14
Room was expected to be ready at check-in but had issues.
Amenities
9.67
Valet service was excellent and staff were helpful.
Value for Money
9.13
Paid for Ambassador status but did not feel valued.
Food and Beverage
9.18
Food was provided in the club but waited long without service.
Overall Experience
9.17
Mixed feelings; great location and staff, but felt undervalued during stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:02

Property Description

Luxurious Amenities

InterContinental Houston Medical Center, an IHG Hotel offers an array of luxurious amenities including an outdoor swimming pool, fitness centre, and a terrace. Guests can unwind and relax in style during their stay.

Fine Dining Experience

Indulge in a culinary journey at the hotel's restaurant and bar. Enjoy delicious meals and refreshing drinks in a sophisticated setting.

Convenient Facilities

From a business centre to room service and a 24-hour front desk, InterContinental Houston Medical Center, an IHG Hotel ensures that guests have everything they need for a comfortable stay.

Experience luxury and convenience at InterContinental Houston Medical Center, an IHG Hotel. Book now for an unforgettable stay!

Important information:

Please note that only one dog allowed up to 50 lbs for guests that bring their pet.

Please note there is a $150 cleaning fee if you bring your pet.

Please note there might be early check-in fee for arrivals before standard check-in time of 3pm.

Breakfast included rates are for two guests only, additional charges for additional occupants.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 37 per day.

Location

Guest Reviews

9.2
Based on 699 reviews
Cleanliness: 8.18
Service: 9.15
Location: 10
Room Quality: 9.14
Amenities: 9.67
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 9.17
L
laTonya • couple • us
10
Marvelous beyond measures
Pros:

Very clean exceptional service from the front desk bellman,to valet

Cons:

Exceptional

2026-03-06 • via Nuitee
P
Paul • solo_traveller • us
9
2026-03-05 • via Nuitee
S
Sandra • family_with_children • us
10
2026-02-26 • via Nuitee
L
Leslie • family_with_children • us
8
2026-02-11 • via Nuitee
C
Christiana • couple • gr
9
2026-01-22 • via Nuitee
R
RICK • couple • us
10
2026-01-19 • via Nuitee
L
LaMisha • extended_group • us
10
2026-01-19 • via Nuitee
D
Don • couple • us
8
Fairly good.
Cons:

The fact that there was food (fish) left in the refrigerator by a prior guest. The room was not cleaned properly or this would not have happened. It smelled gross.

2026-01-19 • via Nuitee
D
David • couple • us
9
Great except QR code for everything.
Pros:

We didn’t have the breakfast because I had an early doctors appointment.

Cons:

We did not like having to use a QRcode for everything.

2026-01-19 • via Nuitee
K
Karen • couple • us
10
2026-01-17 • via Nuitee
R
Rose • couple • us
10
If I’m ever in Houston. I plan to book again. The hospitality was top tier. My view from 20th floor overlooking parts of
Pros:

Very clean, the hospitality was top tier

Cons:

N/A

2026-01-12 • via Nuitee
A
Andrea • solo_traveller • us
10
2026-01-06 • via Nuitee
A
Ambassador813213 • Family
10
Great location and staff
Pros:

We stayed here for a short visit to Houston and appreciated the friendly and welcoming front desk staff. The hotel is in a very convenient location, just a short drive to Rice University and the Museum District, which made it easy to explore the area.

However, the facility maintenance needs improvement. The toilet in our room couldn’t be flushed properly. Although the maintenance staff came promptly to fix it, the same issue happened again the next day. It was a bit disappointing since everything else was pleasant.

Overall, great location and service, but the hotel could benefit from better upkeep of its facilities.

2026-01-02 • via Tripadvisor
M
michaeltC3565GW • Family
2
It was no fun.
Pros:

We showed up at 3:00 pm to check in. It was an Ambassador stay so there should have been an upgrade - I pay $225 a year or whatever it is for Ambassador status. Our room was not ready. So here's the thing - you market yourself as a top tier hotel - to me, that means your customers should always come first. Instead, I felt like we were merely an inconvenience.
We were sent up to the "club" (which we'd already paid for) to wait. It was 3:00, so nothing was out in the club. We just sat there. And sat there. And sat there. Until 5:00 pm at which time the club opened up and food came out as well as drinks. Our room still wasn't ready. We waited until 5:45 for our room, which was supposed to be ready at 3:00 pm.
Here's how it should have gone: "I'm sorry, you're room is not ready. Why don't you all sit at the bar, we'll give you some drinks and some snacks for your family. As soon as your room is ready, we'll let you know." Or, "I'm sorry, your room isn't ready. We're going to put you in two rooms with two queens each, so your kids can have one room and you and your wife can have the other. It's the least we can do." Or, "Your room isn't ready, so we're going to upgrade you to a suite like we should have done in the first place."
But none of that is what happened. Instead, we sat alone in an empty club for 2.75 hours. Almost three hours before our room was ready. I've been treated better at Holiday Inns and certainly better at a Marriott or Hyatt.
The "upgrade:" We got the same room I paid for. I'm still not sure what the upgrade was, if anything. On our bill it showed some sort of "naturalist" package, but we paid for that. There was an $87.53 charge for "The Naturalist Dinner - Wine." To me, an upgrade is the next level of room, not a charge of $87 for some wine that you didn't ask for. I didn't feel like we got an "Ambassador upgrade."
Meanwhile, we're waiting for almost three hours in the empty "club." I eventually went down to ask what was going on. The desk offered me 5000 points for my inconvenience. Here's what I think: customer service it taking care of your customers, not placating them with a minimal gesture that you read off of some corporate check list.
My family was treated badly, I was embarrassed, and our weekend away was a disappointment. I know - first world problems. But I'm paying first world prices, so I think I get to expect first world service. None of that happened. At the end of the day, I think someone sent up a cheese tray to make it all ok. Gee, thanks.
Look, I know you need to make a profit. But i also know you market yourselves as an upscale hotel that takes care of its customers. I didn't feel like we were at an upscale hotel and I didn't feel like we were what mattered. I felt like the Intercontinental Houston didn't really care about our experience. That's not what I want for my family.

2026-01-02 • via Tripadvisor
N
Nellie • family_with_children • ca
9
Cons:

elevators not working

2026-01-02 • via Nuitee
J
Jessica • extended_group • us
2
2026-01-02 • via Nuitee
A
Adrienne • extended_group • us
9
2026-01-01 • via Nuitee
G
Guillermo • couple • us
10
2025-12-27 • via Nuitee
2
283khail • Family
10
Liliana Valet
Pros:

The staff and vallet is superhelpful. My car is already prep upon my arrival in the lobby. Pecial thanks to Liliana Valet!

2025-12-26 • via Tripadvisor
J
jonathanwX7959WT • Couples
10
Comfortable
Pros:

My wife and I really enjoyed our stay. The hotel was comfortable and welcoming, and the valet service was excellent. Aziz and Abdul did a great job very professional, friendly, and helpful. They made our experience even better. We would definitely stay here again.

2025-12-24 • via Tripadvisor