Lacasa Sapa Hotel

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Near to town center

The staff at Lacasa were very friendly and incredibly helpful—they truly went out of their way to ensure my stay was smooth and enjoyable. Any issues were sorted quickly and with a smile. The motel itself felt a bit tired, but it was very clean and well-maintained. The location was central and walkable. Overall, the staff were the highlight and made all the difference.

Séjour convenable, l accueil très sympathique.
Le service pour le lavage de vêtement est rapide.
Le petit déjeuner est parfait, choix énorme.
Dans notre chambre la climatisation ne fonctionnait pas, l humidité sur les fenêtres pas terrible: limite de ce côté la

very average breakfast...limited options in choice and quanity.
very poor access driveway and pathway to hotel reception...steep and undafe/slippery surface.

The people working at the front desk were lovely but the hotel is quite old, the room smelled like cigarette smoke and it is extremely loud. We could hear people yelling down the hallway until late at night.

No elevator

I had a very pleasant stay at the hotel and the staff was extremely friendly and helpfl.

All the staff were exceptional and the hotel manager made our every need was taken care of. Really had a great time in Sapa and staying at Lacasa Sapa made most everything a short walk away.

무료로 족욕 쿠폰도 줘서 잘쓰고 거기서 추가금 내고 발마사지도 받았는데 좋네요. 방도 넓고 자유여행시 위치도 좋아요.

데스크의 직원이 매우친절하게 응해주었고, 뜨거운물도 잘나오며 전반적으로 가성비가 좋은 호텔이었다.

매니져가 너무 친절하고 문제가 발생 될시에 잘 챙겨 줍니다. 하지만 겨울에 우풍이 조금 들어오고 천장에 쥐가 돌아다니네요.. 베트남 생활한지 오래되서 그러려니 하지만 관광객 입장에서는 다를 수도 있습니다.

아직 정상화 전이라 조식포함이었지만 호텔 레스토랑이 아닌 맞은펀 쌀국수집에서 국수를 조식으로 제공함.
새벽시간과 늦은밤은 5분이상 온수를 틀어놔야 따뜻한 물이 나옴.
야간버스를 타고 이른 새벽에 도착했지만 직원이 친절히 응대해줌

Hotel is as expected. Bathrooms are nice and large, rooms are basic. Breakfast was below average I felt but convenient.
Staff was helpful in giving advice however, the day we arrived we asked them to organize transportation for us from Sapa to Ha Giang. We were then only able to work with the one employer we originally asked. Times and prices kept changing. In the end we were told it's a limosine van (upgrade) for 400k (a 'special' price the hotel got us). Our limosine was a 15 person van. We had 24 people including a baby with three people standing bent over in it at one point plus all the luggage. Everyone else only paid 200k (my friend I was travelling with speaks vietnamese). Our hotel also did something crazy with our money and didn't give us a ticket, so the beginning of the trip involved the driver threatening to leave us on the side of the street having already left the Sapa town. The back door opened twice and to top it off the person next to me threw up.
It was honestly my worst travel experience.
I emailed the hotel to inform them about our experience and they didn't respond despite being very respondent previously. Overall, I wouldn't recommend this hotel and left feeling disappointed.

Nice place to stay friendly and helpful staff. Very good location

Very welcoming and helpful staff. We arrived early morning, having caught the train from Hanoi, they checked us in early (within half an hour of arrival, which gave us the chance to enjoy the breakfast buffet before settling into our room). Hotel is in a good location, a few minutes walk to the town square, with plenty of restaurants/bars. All in all, highly recommended.

it’s a beautiful hotel with great location. Overall stay was wonderful. Staff is very accommodating and helpful. Emma in particular made our stay even more special, Got us an upgrade and arranged everything for us.

할인 예약으로 1박2일 숙박했는데, 침실도 깨끗하고, 아침식사도 깔끔했습니다.
직원들도 친절하고....
객실에서 곰팡이 냄새가 없어서 좋았습니다

L'hôtel a été rénové, les chambres sont assez grandes et sont confortables.
Il est très bien situé.

Par contre, les fenêtres ne sont pas du tout insonorisées et on entend trop le bruit de la rue.
Le petit déjeuner est toujours le même, il ne change jamais.
Aussi, il y a un supplément chaque nuit pour un lit enfant alors que la réservation a été faite avec un enfant.

Nous avons beaucoup apprécié la gentillesse du personnel très dévoué. Le petit déjeuner était très bien.