Lagùn Hotel

Frukosten är mer fokuserad på den asiatiska resenären så utbudet var lite begränsat.

The rooms smelt like mould, showers had black mould in them and I actually couldnt relax in the room. This spoiled my time for what could have been a great stay

They put me in room 507 which was right next to the utility room with a noisy pool pump which gets switched on early in the morning until 10pm at night. The noise from the pump, the bathroom vent, the aircon and the air purifier was too noisy to sleep.

Our room also smelled mouldy and the bathroom partitions had a gap where you could see inside - so not good for sharing rooms with friends who value privacy.

Our TV wasn't mounted properly on the wall and had to call maintenance, it turns out the last guest stole the media box from the back of the TV.

Zjuraj ob 5uri se je vklopila klima in je bilo glasno, moteče.
Zajtrk je bil povprečen, sadje skromno, kruha ni bilo.

Wifi is horrible, staff gave us false information and did not inform us us that if we were to cancel tour there would be a fee. We were told that it’s not their fault and we have to pay it even though it is their fault. No communication between night and day staff, so they couldn’t even help us book a van transfer to the airport. The room was very dirty and the shower is disgusting

La pieza estaba al lado de recepcion (literal al frente). Obviamente eso conlleva mucho flujo de personas. Ademas no se puede fumar en la terraza (que es un espacio totalmente abierto).

When we got to our room there was an air purifier in the room and the room smelled like something was dead.
We asked for a change of room and were told that the manager would have to approve a room change. We asked about the air purifier and were told it was for the “humidity”
We were told that they would work on a solution with the manager In the morning. There were about 10 of staying at the hotel , ( couples and none of them had a purifier in their room.
We were later told that the previous guest got drunk, and vomited all over the room and the air purifier was put in the room to get rid of the smell. So they basically knew the room smelled and put us in the room knowing it smelled like a decomposed body.. we were at the end room and I’m sure some animal died in the walls.. we had food delivered to our room and the person who delivered the food confirmed the smell of decomposition and said she was going to let the front desk know..
in addition, my husband was sick so he had dinner in the room. Breakfast was included in the stay. When I asked for something to cover my husbands food, I was told that I couldn’t bring breakfast to the room.. I said when I paid for it, it was ok but I can’t bring breakfast back to him because he was sick? I covered it with a napkin and brought it up anyway.
We stayed 3 nights. On the last night I asked why no one ever reached out with a solution to the smell In the room I was told that I had a do not disturb sign on the door. My husband was sick in the room and I don’t most of the following day after check in walking by the front desk about a dozen times and the Manager never reached out to me.. I left my phone number with the manager and she emailed me to say she couldn’t get through???

Sorry to make a short story long but bad customer service
They want a deposit for an additional room key in addition to the 5000 peso incidental charge.

Look for another place to stay and don’t let the photos fool you!!!!

את החדר, ריהוט ישן, חשוך, מסריח ורועש

Τα δωμάτια ήταν λίγο παλιά αλλά άνετα.

A little over priced but was a special trip for us

Da man das Leitungswasser auf Palawan nicht trinken kann und damit das Geschirr etc. gewaschen wird hatten fast alle in meiner Familie einen schweren Brechdurchfall - aber das liegt nicht am Hotel sondern an Palawan ganz allgemein, nehme ich an.

Our room (203)which we upgraded facing the cliff face with a tiny balcony (usable) but the constant traffic noise starting around 5.30am Along with the roosters and barking dogs was a nuisance . Breakfast very average. First time I’ve experienced rubber eggs either omelette style or sunny side up. I
Think the problem is the lack of heat. Pool area very pretty and appealing but 5 lounges directly in the sun , two table n chairs and that’s it.

El hotel adolece un gran problema de humedades entiendo que es Filipinas y que la humedad en el ambiente es muy alta, pero el ascensor y las habitaciones apestan a humedad. Las habitaciones que no tienen balcón no tienen lugar para tender la ropa bien, por lo que se queda húmeda.
Ademas las habitaciones son MUY ruidosas. Se escucha el motor de algún aparato durante toda la noche, lo cual se hace molesto.
El desayuno empieza a las 07:00. No están actualizados respecto a los horarios de los tours, ya que los privados suelen empezar antes de las 07:00. Cuando se lo dijimos a un trabajador del catering que si nos podía dar algo del buffet para llevarnos a la excursión, pero si respuesta fue que no... Ni si quiera unos míseros panes...
He de decir que el día del check out, que lo hicimos antes de las 07:00 recepción si que nos ofreció prepararnos unos cafés y unos panes antes de que nos recogiera el Transfer.

Trop de bruit (les coqs! Ce n'est pas la faute de l'hôtel, juste une question d'emplacement). Les odeurs d'égouts dans la salle de bains.

Odeurs nauséabondes dans la salle de bain et télévision qui ne fonctionne pas (malgré l’intervention de l’équipe de l’hôtel). Aucun espace extérieur pour faire sécher les maillots de bain.