Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Room service
Heating
Family rooms
Garden
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Breakfast quality could improve
Noise from construction nearby

Categories

Cleanliness
9.34
The hotel is described as clean and tidy, ensuring a pleasant stay.
Service
9.81
Staff are consistently described as friendly and helpful, enhancing the guest experience.
Location
9.35
Most reviews praise the location, though some note it being high above the center.
Room Quality
9.3
Rooms are spacious, comfortable, and equipped with good amenities.
Amenities
9.83
Guests appreciate amenities like smart TVs, balconies, and breakfast included.
Value for Money
8.79
While some value aspects were positively noted, breakfast quality received criticism.
Food and Beverage
8.34
Breakfast quality was mentioned as needing improvement despite it being enjoyable.
Overall Experience
9.61
Overall stays received high praise with minor imperfections noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:21

Property Description

Central Location and Convenience
BaseCamp Hotel is ideally situated in the heart of Zermatt, just minutes away from the town center and ski bus stop. Enjoy easy access to all the attractions and activities the area has to offer.

Comfort and Relaxation
Indulge in spacious rooms equipped with modern amenities like flat-screen TVs and free WiFi. Unwind in the sauna or cozy up by the fireplace in the lounge after a day of adventure in the mountains.

Ski-Friendly Facilities
Take advantage of the ski storage room with a boot dryer, perfect for storing your gear securely. With the Sunnegga Cable Car and Zermatt Train Station nearby, exploring the alpine wonders is a breeze.

Book your stay at BaseCamp Hotel now for a perfect blend of comfort and convenience in Zermatt.

Important information:

Please note that Zermatt is a car-free resort. Please park your car in Täsch and proceed by train (leaving every 20 minutes).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

9.3
Based on 1132 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.35
Room Quality: 9.3
Amenities: 9.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.61
D
Daikoku • couple • ch
9
可愛いシェルマットの街にぴったりの滞在を楽しめた
Pros:

チェックインからチェックアウトまで、スタッフの方の対応が親切で温かかった。お部屋も綺麗に整えられていて、外は寒かったけど温かいお風呂にのんびり入れて、ベッドも部屋でもゆっくりリラックスして過ごすことができました。

Cons:

なし

2026-10-31 • via Nuitee
E
Elena • solo_traveller • ru
10
I liked the staying in this hotel!
Pros:

Amazing hotel team! I liked very much the authentic climbing related details and design. Comfortable and clean room.

Cons:

-

2026-10-30 • via Nuitee
K
Kim • extended_group • ch
10
2026-10-29 • via Nuitee
R
Robin • couple • ch
8
2026-10-29 • via Nuitee
R
RAMU • solo_traveller • jp
10
2026-10-28 • via Nuitee
J
Jung hsuan • solo_traveller • tw
10
2026-10-28 • via Nuitee
E
Ebata • solo_traveller • fr
10
2026-10-28 • via Nuitee
G
Gabrielle • solo_traveller • ca
9
Pros:

The room was wonderful, the staff was friendly and helpful, and the breakfast was delicious!

2026-10-28 • via Nuitee
W
Wojciech • couple • ch
10
2026-10-27 • via Nuitee
P
Pinqi • solo_traveller • cn
10
warm room , warm staff , such a perfect room.
2026-10-24 • via Nuitee
N
Nicholas • couple • gb
9
Lovely hotel, made better by the staff.
Pros:

Amazing room, just like the pictures. Great views of the Matterhorn. Very friendly staff. Breakfast was excellent.

Cons:

Our dog was welcomed nicely, though I think 20 CHF is a very high surcharge to bring him. 10 CHF is the most we’ve paid extra for him in similar locations.

2026-10-23 • via Nuitee
Z
Zhu • extended_group • es
10
a great experience in Zermatt.
Pros:

perfect loction, room with the matterhorn view, friendly staff, everything is great! Thanks a lot!

2026-10-20 • via Nuitee
P
Phillip • couple • au
10
Stunning views! Very comfortable room. Exceptional breakfast.
2026-10-20 • via Nuitee
L
Lombardo • solo_traveller • ch
10
2026-10-18 • via Nuitee
N
Nadja • family_with_children • ch
10
Wir wurden sehr herzlich Empfangen. Der Aufenthalt war perfekt. Wir kommen wieder.
Pros:

Das Frühstück war super, grosse Auswahl, div. Eierspeisen die beim Personal bestellt werden konnten.
Sehr freundliches Personal. Es hat uns sehr gefallen, wir werden wieder im BaseCamp übernachten.

2026-10-14 • via Nuitee
B
Bethany • solo_traveller • ch
10
Friendly staff and lots of nice touches.
Pros:

The room and breakfast. The pictures.

Cons:

I liked it all.

2026-10-13 • via Nuitee
Y
Yutaka • family_with_children • jp
10
I highly recommend to other tourists
Pros:

It is very clean and enough space for family of four.

Cons:

Nothing

2026-10-12 • via Nuitee
Y
Yujie • solo_traveller • gb
10
Pros:

Probably the cleanest hotel I’ve seen in Europe at this price (a lot better than most of the three star hotels in London 😂) Close to most of the hiking trails. They arranged a taxi to pick me up from the station as I had quite a few luggages. Staff are quite attentive, and a very good ratio of staff to guests. Very comfortable beddings and room. Great experience overall, hoped should have stayed longer.

Cons:

The change of dates is less flexible, but the response is quick and easy to reach out to the staff online

2026-10-12 • via Nuitee
N
NAOYA • couple • jp
10
2026-10-12 • via Nuitee
S
Silke • solo_traveller • ch
9
Pros:

Das Hotel liegt links vom Fluss, das Zentrum ist über die Brücke zu Fuss in 5 Minuten erreichbar. Zur Seilbahn sind es ca. 15 Minuten. Vom Bahnhof aus kann man sich mit einem Elektromobil abholen lassen.

Das ganze Hotel folgt rundum dem Bergsteigerthema. Selbst die Serviettenringe waren kleine Seilfragmente! Ich hatte das Zimmer mit Matterhornblick. Das Zimmer und auch das Bad waren insgesamt sehr gross. Auch mein Balkon war riesig und man konnte, wenn man sich den Wecker stellte, den Sonnenaufgang beobachten.

Das ganze Personal war sehr hilfsbereit und gibt Tipps zu Wanderrouten und Co.

2026-10-11 • via Nuitee